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Roblox

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Overview

Roblox has a rating of 1.9 stars from 1,090 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Roblox most frequently mention customer service, online daters, and credit card problems. Roblox ranks 56th among Role Playing Games sites.

  • Service
    286
  • Value
    252
  • Shipping
    163
  • Returns
    190
  • Quality
    254
Positive reviews (last 12 months): 7%
Positive
3
Neutral
2
Negative
38
View ratings trends
264
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How would you rate Roblox?
Top Positive Review

“Roblox”

Vaulteons channel g.
12/19/23

Roblox is a very fun game for young kids to play and for even older people to create content and meet new friends, Even though there are sometimes when people are mean and don't understand that not everyone is like them so they just mess around trying to get a reaction, this is the main reason why I am giving Roblox 4 stars.

Date of experience: 12/17/23
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Top Critical Review

“Banning without a reason or looking into it or for the reason”

Erimide O.
10/4/24

Firstly I am a player who`s been currently playing for 5 long years and I`m here to share an experience that has just happened to me for the first time. I`m currently writing this 20 mins after the event. First let me start overall when you overlook the major problems its a really smooth business with plenty of splendid games. But a main problem is banning...it`s okay to ban but to ban without knowing the reason is very rude and unfair for the banned person. They might have been bullied talked back(maybe not insult but question why the player did ----(something bad example bully or insult) and get reported and banned that is very rude and unacceptable i can`t stand unsensible movements that you did not even think about or look into properly into, sure it may not be your job to check the chat in a game that caused them to be banned before banning them so you know if they have a very good reason for saying something. The reason i am unable to screen shot is because i am playing on a laptop and i was not with any type of other device,plus i got banned veryt quickly.

Date of experience: 10/4/24
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Reviews (1,090)

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customer service (76) fun game (53) credit card (40) gift cards (32) email address (11) fun games (53)
Thumbnail of user jacksj8039
Texas
1 review
1 helpful vote
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June 14th, 2023

If you want just a quick summary: I've loved Roblox, but it's not as good anymore. Many players and I have wasted our money and now some of our gamepasses don't work because Roblox developers are lazy.

However, if you have time to read, please hear me out and read my full review.

As a person who has played Roblox since 2017, I can confirm that Roblox has had some shining moments. A large variety of "experiences" to try, many different players to connect with, and lots of cool items to create and collect. However, the game isn't as good as it used to be. At this point, I'm probably playing due to nostalgia. Also, many of us have been scammed by the lazy creators.
First of all, their was a situation last year with the audio privacy. Roblox banned audios over 6 seconds from becoming public. They did this to prevent lawsuits concerning copyright claims. This is a problem for many of us Roblox players because we have bought gamepasses in various 'experiences' on Roblox to play our own music. Now, our money has basically been wasted because we can't use boomboxes anymore to play music. Even some audios that are under this 6 second limit aren't being approved later. Roblox's developers and creators are so lazy that instead of hiring a team to approve audios to make sure they aren't copyrighted, they just ban all audios so they don't have to deal with any consequences. They won't even offer refunds for any of these gamepasses.
Second, be careful who you allow to play Roblox. I have firsthand seen some disturbing things happen on Roblox. Sometimes people swear in the chat (which also shows how flawed Roblox's censorship is) or say inappropriate things to other players. (This is a major reason why I regret buying gamepasses in 'experiences' such as Meepcity)
Try Roblox. It's free. I'll tell you, it's not awful. However, I want to warn you about the dangers of buying gamepasses because I have lost many dollars to gamepasses that are now inactive and useless. Roblox used to mean so much more to me, to all of us Roblox players, but now, it feels like a joke.
I hope that Roblox will see what it's doing with itself and will try to work on their moderation in the future.

Date of experience: June 12, 2023

Thumbnail of user mrbluepenguinsr
Michigan
1 review
5 helpful votes
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January 17th, 2018

Roblox is a good good, just many dumb teens raid it. I played roblox since 2017 and i liked it. I finally made an acc, when i played again it was different. There were alot of Illegal (online Illegal) that probably dont know how Illegal is really. They get engaged the they "server Illegal" date. In 2018 they roblox admin being took down robloxian highschool, which is bad for players with. They stopped the cursing because of the censoring, which is terrible. The safechat is for kids <13 & you cant say numbers, misspell, say words like bed. People in the late 2017s then found out how to say numbers, but some bypass the fitler. Plus theres more games a kid couldnt understand like Robloxian Highschool. Its basically a bunch of doofy teens with no life.
You can let your kids play. If you see a troller, they are just trying to be funny or are actually rude. Either way, its best you let them not say anything if theyre young,
Has user Illegal XxasmahanxX queenlexy1461 and justinxvx
They Being Free Model Bedroom and Admin In justinxvx' Place
Her they IDCWPS Making Groups Called i hate lexy fan club

Date of experience: January 17, 2018

Thumbnail of user simonr205
GB
1 review
0 helpful votes
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April 20th, 2022

Why r u all so mean roblox is the best i play with me friends and we have fun like jailbrak and adopt me
I dont kno wat u all mean when u say is bad me and my frends play all day and its so fun
Lol i played jailbreak at like 2am and i found a naked person BAHHAHAHA
Eoblox is a great place for laughs and its fun wen u have lots robux like my mom buy me
I recomemend!

I also add photo of me and my friends hangin out :D

Tip for consumers:
get robux or u noob LOL

Products used:
roblox games and i also got some robux with my moms credit card

Service
Value
Quality

Date of experience: April 20, 2022

Thumbnail of user seisimoticu
Florida
1 review
2 helpful votes
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April 10th, 2019

Hello, I am Seisimotic, on Roblox. I just want to say that Roblox is a good game, the problem is that, the news try their best to make Roblox look bad, also, the parents, they like to blame Roblox a lot, the thing is, there is this thing called 'Exploting'. Exploiting is a bannable offense and a player will be banned if caught exploiting (account deletion, poison or even IP ban, less likely a warning). Exploiters tend to use. BIN injecting, Lua bytecode, Proto Conversion, Lua Wrapping, and DLL Injection. FilteringEnabled has lead to the downfall of many exploits. Let's get to the positive stuff. Your child can learn the coding language called 'Lua'. It is a light weight, easy to learn coding language. Roblox has great games, such as 'The Mad Murderer 2', 'Welcome to Bloxburg' and many more that I can list. Back to the negative stuff. Let's talk about the reporting system, once you've reported a user because of them breaking the rules, the Roblox Moderation, won't do any thing about it. You see, you have to understand that the moderation is small, Roblox has over 1 Billion registered users, and Roblox cannot physically ban, warn, delete, etc. the reported users. Now you see why people say the moderation team is terrible? Also, buying the currency 'Robux', is pretty expensive, in my opinion, I thing this is because, Roblox needs money to make the Roblox website up and active.

I just wanted to say that parents should blame them selves and Roblox can be a good experience if you play it for long enough.

Date of experience: April 9, 2019

Thumbnail of user willsl
Illinois
2 reviews
13 helpful votes
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November 24th, 2017

Cons:
-Lazy moderation team that only bans players that don't pay enough money
-Ignores players with memberships but still break rules so regular players are only given bans
-Report abuse feature probably is just a placebo effect (not kidding)
-No anti-cheat system, you can inject. Dll files with code to break rules, no detection whatsoever, they have started breaking the cheats (finally) by updating but they never ban cheaters so there is no point
-Terrible filter that filters out words that aren't even swear words, seriously you can bypass it really easily and the filter is very annoying when you are trying to communicate to someone
-Too many clickbait games (in roblox slang they are called Bait and Switch games and have existed since the beginning of roblox)
-Game is DEFINITELY NOT child friendly, that is a complete lie at the moment.
-Micro-transactions/price-floors are WAY TOO HIGH.
-Forums are usually cancerous and have a lot of trash-posts

Pros:
-Game is really fun with friends
-Some of the games on the front page are FANTASTIC (except those stupid high school roleplaying and hairstylist games)
-Making friends is easy, I have hit the 200 max friends limit and I am a veteran player from august 2012
-Some of the items on the catalog are really cool!
-If you know LUA (programming language), you can put that to use! Roblox is based off of LUA so you can use it to develop games!

Overall, the game needs a lot of reworking to do; it's really bad.

Tip for consumers:
If you have children playing this game, use caution.
Also, there are NO VIRUSES. Anyone who says that in the other reviews are ignorant, you are safe downloading the client from the official website (roblox.com/download)

Service
Value
Returns
Quality

Date of experience: November 24, 2017

Thumbnail of user elijahh40
Ohio
1 review
1 helpful vote
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May 14th, 2020

Its stessful and $#*!ing hard ever time it doesnt work for me keep always changing it up and my internet to roblox dosent work

Date of experience: May 14, 2020

Thumbnail of user aa273
Oregon
1 review
2 helpful votes
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June 30th, 2019

Roblox is not a bad game. And you can make stop-motion Animations too

And Yes There are downsides.

Date of experience: June 29, 2019

Thumbnail of user constantinm11
Austria
1 review
0 helpful votes
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July 18th, 2021

Good day,
I played Roblox for quite a while now, and I am not very happy about the game. Let's see what categories I criticize:

1. Money for Robux
2. Support
3. Community
4. Games in Roblox
5. Chat filter

1. Costs for Robux
I think many people will agree with me, when I say, that 4.99 Euro for 400 Robux is just too much. Just check the website for things you can buy with that amount. You can probably just buy (very) small game passes and Avatar stuff for your character. 4.99 Euro is really too much for this. And if we consider, that Roblox is mostly played by little kids (more in Community) who ask their parents for this expensive stuff, then I think they price is nearly a scam.

2. Support
Everybody who contacted the Roblox support for 1 time in his life will know, that the Roblox support is one of the worst supports available. It just feels like you write with bots, not humans. They always give the same copy and paste answer that doesn't help you at all. It does not matter with how much detail you write your ticket, after 7 days of waiting you just get a crappy copy and paste answer that a bot could write faster than Roblox moderators.

3. Community
If you played Roblox, you will probably know, that Roblox is mostly played by 8-year-old kids on their smartphone. You just occasionally find somebody older than 15 in Roblox. If you do not want to play with 8-year-old kids who spent $200+ with their parent's credit card, then better do not play this game.

4. Games on Roblox
The front page of Roblox is complete trash most of the time. Just weird Anime games and other 8-year-old kid stuff. It's hard to find a game that is made for people over 10 years. "Adopt me" is a perfect example of a game made for 8-year-old girls whose parents pay for everything.

5. Chat filter
Like many other things on Roblox, also the chat filter is complete trash. It blocks nearly every message that you write. It also blocks completely random. Example: Sometimes if you write a number everything works fine, but other times the number will get blocked from the filter. Roblox does really everything that the parents of the 8-year-old kids think that the kid is "safe".

Final words:
Roblox is a money making machine that just wants to have the last bit of cash in your pocket. Roblox can be sometimes fun, but I would not recommend to start playing the game (just if you want to play crappy games with 8-year-old kids and spend $200 on crappy things). If you pay money for Robux you will regret it very soon.

Have a good day

Tip for consumers:
Do not play this game.

Products used:
Roblox service

Service
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Quality

Date of experience: July 18, 2021

Thumbnail of user jeremyw161
Nevada
1 review
3 helpful votes
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March 11th, 2019

Pros: Roblox can show your child how to code/script games, build them and earn money on there well detailed made game! Roblox is VERY MUCH trying to keep it safe. By, making a uptade that really took down scam bots, (bots that try to steal your account) so they're not that much common anymore. If you made your account underaged (13-/13>) Then in the game page they sort the non-voilet games too. But that can mess up the popular, section for the underage accounts. Roblox is stil fixing they're moderation, since they're always checking up on games, and there platform, and using some bots that check the stuff you upload, it can be broken sometimes. But they always try fixing it and advancing it. Online dating games (OD) aren't again that much common too. Since, Simulators become a trend for developers and others.

Cons: Some of the games, can be a bit violent too. They're is still a little online dating, (tbh now the online daters for years were kids, trying to have a family, and be weird not trying to be mean, but back then they were some little pedophiles in it. But Roblox tries to make it a safe game too.) Some games aren't original, they use alot of simulators. And copy some simulators too.

The cons are really not that much tho.

Date of experience: March 10, 2019

Thumbnail of user ekekenendjjsjsjsj
KR
1 review
7 helpful votes
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April 22nd, 2019

I never get bored of this game and there's no blood or gore ore anything you just say "OOF" when u die

Date of experience: April 22, 2019

Thumbnail of user sonnyyreid
Virginia
1 review
2 helpful votes
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October 22nd, 2023

My recent encounter with Roblox's customer service left me deeply dissatisfied and frustrated. The source of my discontent stemmed from an incident in which my valuable limited items were compromised and stolen from my account. Naturally, I reached out to Roblox's customer service in the hopes of resolving this issue promptly.

The first red flag in my experience was their refusal to utilize their one-time rollback feature. It was baffling, as I had never previously utilized this service and it seemed like the perfect opportunity to restore my lost items. The fact that they declined this option left me perplexed and disheartened, as it was a feature created precisely for such circumstances.

Frustrated and in need of help, I turned to the Better Business Bureau, a well-regarded avenue for addressing consumer concerns. However, my interaction with Roblox's customer service via this route was equally fruitless. Their response consisted of nothing more than a suggestion to revisit their website for customer support. This circular redirection left me without any concrete solutions or avenues for assistance.

What further added to my discontent was the shocking lack of responsiveness from Roblox. Their consistent silence to my emails was uncharacteristic of a company that typically prides itself on providing timely customer service. It seemed as though my pleas for help were falling on deaf ears, and this extended period of neglect amplified my frustration. It appeared that they were intentionally ignoring my emails, potentially to evade addressing or resolving my situation.
As the days turned into weeks, it became evident that Roblox had begun ignoring my emails, further fueling my frustration. This prolonged silence was atypical of a company that typically responds in a timely manner. It appeared as though they were intentionally sidestepping my issue, potentially to avoid addressing or resolving my situation. This additional layer of neglect only served to amplify my dismay with Roblox's customer service.
This experience has cast a dark shadow over Roblox's reputation when it comes to addressing the concerns of its users. Their refusal to make use of a feature designed to protect users from situations like mine, their unhelpful response through the Better Business Bureau, and their apparent disregard for my pleas through uncharacteristic email silence, all combined to leave me deeply disappointed and frustrated with Roblox's customer service.

Service
Value
Quality

Date of experience: October 22, 2023

Thumbnail of user nicolasacunk23
Texas
1 review
1 helpful vote
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October 5th, 2023

$#*! IF U DON"T UN BAN ME U $#*! LESS OLD FAT DISCORD MOD >:C GET YO SELF A LIFE GIVE US FREEDOM OF SPEACH

Date of experience: October 5, 2023

Thumbnail of user paysonc1
Minnesota
1 review
1 helpful vote
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April 12th, 2020

A girl hacked into my account and roblox wont give me ANYWAY for me to get her out of my account and she stole all my robox and aid innopropiet stuff to my charecter

Date of experience: April 12, 2020

Thumbnail of user thatsmeu
South Carolina
1 review
0 helpful votes
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March 23rd, 2021

Okay so on youtube a girl got banned because SHE was being harrassed and how she was she was being called the b word and the n word and she got banned! The person that called her those words and said that to her they did not get banned another reason why she got banned is because she had blcak lives matter group and merch and one of her shirts got deleted plus she is banned for seven days. On the page that said she was banned she had to press "I agree" so she could get her account back but she wasn't doing that because YOU GUYS want her to basically say her life doesn't matter or any brown or black person life doesn't matter! And if roblox is going to do this then it just makes me not want to play anymore it's so much toxic people on roblox but this is just really toxic of you! And you guys cant add deleting clothes on mobile when someone is playing roblox but you can deled a persons clothes off their account for nothing when they basically didn't do anything but got harrassed their self! Also Ive bet every black or brown person that plays ROBLOX won't probably even like it anymore if they heard about this! And fyi it's more innapropiet things on roblox then this! And if you want me to nAME them I can! You guys ban chrildren for stupuid things like this. So how about you send her a email and tell her you are unbanned and look into the other person account that was being racist. SIDE BAR stop treating mobile players like trash! ITS NOT FAIR! Go to youtube search up niah gaming got banned from roblox!

Date of experience: March 23, 2021

Thumbnail of user scottg1087
Louisiana
1 review
0 helpful votes
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May 10th, 2021

I got scammed and did nothing about it also I reported an scammer on atop me and got nothing back I whant somthing done about please.

Date of experience: May 8, 2021

Thumbnail of user mk474
Pakistan
1 review
0 helpful votes
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September 14th, 2021

Very good game and very good mechanics and very creative, though there arew some problems as someties hackers can caome

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Date of experience: September 14, 2021

Thumbnail of user carlenal
Minnesota
1 review
14 helpful votes
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August 13th, 2020

Horrible. Bans some people and not others. Refuses to discuss it. Not everyone is treated the same!

Date of experience: August 13, 2020

Thumbnail of user thann2
Massachusetts
4 reviews
1 helpful vote
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April 10th, 2022

This game cna SUCK my $#*!
"EXCALIBUR!" "EXCALIBUR!" "FROM THE UNITED KINGDOM!" "I'M LOOKING FOR HEAVEN!" "I'M GOING TO CALIFORNIA!"
I heart hot moms

Tip for consumers:
I AHRT BOBIES

Products used:
poop

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Date of experience: April 10, 2022

Thumbnail of user brettr54
Canada
1 review
2 helpful votes
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January 30th, 2020

K so i play alot of games and watch youtubers i noticed that they get what they want AND I DON'T I HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE HATE ROBLOX SO MUCH IT ISN'T FAIR AND WHEN I TRYED TO QUIT BUT GOT BORED AND CAME BACK, ROBLOX TREATED ME LIKE S@#! SO I HATE ROBLOX SO MUCH I HOPE IS DIES IN A F###ING HOLE NEVER AGAIN SHALL I PLAY IT THATS A PROMISE IT DIES WITH ME.

Date of experience: January 30, 2020

Thumbnail of user bikkb
Australia
1 review
0 helpful votes
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January 19th, 2021

DO NOT DOWNLOAD THIS IS SCAMMING! THEY BAN YOU FOR NO REASON AND YOU LOSE HUNDREDS OF BUCKS THATS WHAT HAPPENED TO ME!

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Date of experience: January 19, 2021

Thumbnail of user carolinai2
California
5 reviews
39 helpful votes
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May 15th, 2019

Roblox Is A Fun Game That Makes Me Want To Play It Everyday, I Usually Play Royale High, Bloxburg, Bubblegum Simulator And More.

Date of experience: May 15, 2019

Thumbnail of user willt58
GB
1 review
4 helpful votes
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November 5th, 2019

Roblox is a great platform where you can play all kinds of genres of games made by the community from Roleplay to FPS or even strategy. Although it has quite strict rules on what you can upload, say and do this is to keep it safe for it's main audience, younger children.
No matter what genre of gaming you're into, Roblox has something that you'll enjoy which is what makes it so special, and it only takes seconds to load into a game and start the fun. Yes, the main target audience is younger children, but pretty much anyone at any age who is into gaming can find some games they enjoy on the platform.

Another part of what makes Roblox so special is the fact that players can create their own games! On top of that, revenue earned from those games can be exchanged for real life currency - I myself own a game and have made £1700 and 700k Robux (the currency used in Roblox) off of my game, which is pretty amazing.
I won't pretend like it's easy to create a successful game on Roblox that earns you money, of course. Just like creating any game, you need to spend days planning and months developing it, not to mention hiring people for graphic design for your thumbnails etc, so it's not for everyone, but it's still something to think about if you're familiar with the LUA scripting language and know your way around the Roblox Studio.

I've seen a lot of people complain about how Roblox is unsafe for children because of online predators or other inappropriate content. As with all multiplayer games, there is always the chance, no-matter how small, that someone could expose a younger child to more adult content. However, with the right privacy settings and a child that knows what they're doing when it comes to talking with others online, you can pretty much eliminate any chance of this happening.

Thanks for getting through my review!
I hope you found it interesting, peace out.

Date of experience: November 3, 2019

Thumbnail of user thebestt
California
1 review
0 helpful votes
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November 24th, 2020

This game is sooooo horrible like omg don't play like my friend said it has games with something called WATER Don't play! Thebesthebest out

Date of experience: November 24, 2020

Thumbnail of user robloxm
Florida
1 review
0 helpful votes
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June 28th, 2020

SO GOOD PLAY YOU HATERS ARE NOOBS GIVE IT A CHANCE IT'S NOT ROBLOX'S FAULT YOUR KIDS ARE IRRESPONSIBLE

Date of experience: June 28, 2020

Thumbnail of user annas1681
Ohio
1 review
1 helpful vote
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June 11th, 2022

Nice game but like wth are these reviews bro these are far more concerning then concerning but SLAY!

Date of experience: June 11, 2022

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