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    Roblox

Roblox

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Overview

Roblox has a rating of 1.9 stars from 1,090 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Roblox most frequently mention customer service, online daters, and credit card problems. Roblox ranks 56th among Role Playing Games sites.

  • Service
    286
  • Value
    252
  • Shipping
    163
  • Returns
    190
  • Quality
    254
Positive reviews (last 12 months): 7%
Positive
3
Neutral
2
Negative
38
View ratings trends
264
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How would you rate Roblox?
Top Positive Review

“Roblox”

Vaulteons channel g.
12/19/23

Roblox is a very fun game for young kids to play and for even older people to create content and meet new friends, Even though there are sometimes when people are mean and don't understand that not everyone is like them so they just mess around trying to get a reaction, this is the main reason why I am giving Roblox 4 stars.

Date of experience: 12/17/23
See positive reviews
Top Critical Review

“Banning without a reason or looking into it or for the reason”

Erimide O.
10/4/24

Firstly I am a player who`s been currently playing for 5 long years and I`m here to share an experience that has just happened to me for the first time. I`m currently writing this 20 mins after the event. First let me start overall when you overlook the major problems its a really smooth business with plenty of splendid games. But a main problem is banning...it`s okay to ban but to ban without knowing the reason is very rude and unfair for the banned person. They might have been bullied talked back(maybe not insult but question why the player did ----(something bad example bully or insult) and get reported and banned that is very rude and unacceptable i can`t stand unsensible movements that you did not even think about or look into properly into, sure it may not be your job to check the chat in a game that caused them to be banned before banning them so you know if they have a very good reason for saying something. The reason i am unable to screen shot is because i am playing on a laptop and i was not with any type of other device,plus i got banned veryt quickly.

Date of experience: 10/4/24
See critical reviews

Reviews (1,090)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (76) fun game (53) credit card (40) gift cards (32) email address (11) fun games (53)
Thumbnail of user bethw1075
Maryland
1 review
0 helpful votes
  • Send Message
December 12th, 2024

I have six unauthorized charges on my credit card. Contacted customer support, and they said they needed receipts to investigate further and are not reversing the charges, even though I provided the last four of my CC. I do NOT recommend to anyone to subscribe to Roblox, as they do not know how to effectively manage situations like these.

Service

Date of experience: December 2, 2024

Thumbnail of user hilarym175
Wisconsin
1 review
0 helpful votes
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December 2nd, 2024

My children have seen things on Roblox that they shouldn't have. There is sexual games created by user, sexual dances/emotes, and the attire that some of these avatars have on are highly inappropriate. There's avatars with big bare butts, thong underwear, breasts. Moderators do nothing when reporting, yet they've banned avatars that weren't dressed inappropriately. We've been scammed from items being bought and deleted as well.

Date of experience: November 12, 2024

Thumbnail of user shreyas.devarashetty
California
1 review
0 helpful votes
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December 7th, 2024

Roblox is:
1.pay to win
2.too easy
3.bad graphics
4.boring
Roblox is also very vulgar and has very inappropriate games liuke dress to impress.Roblox has many rip-off games as well as downright offensive, dastard, or dumb games.

Date of experience: December 6, 2024

Thumbnail of user mj6071136
TT
1 review
0 helpful votes
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December 13th, 2024

First of all yall npc's eating half my burger then on top of it yall have the guts to take away my house i bulit and decorations i bought. I want back my damn money or my house cause yall glitch is upsetting me cause i didnt work day and night to get scam out of my money... I WANT IT BACK YOU UNDERSTAND

Date of experience: December 13, 2024

Thumbnail of user cathomassc13
Virginia
1 review
0 helpful votes
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July 2nd, 2024

I was playing one day and I said lol and then next thing I get is banned. Why is it so easy and people can put fake information in it I've now gotten banned two times. The first time I got banned was because I said girl… to my friend and this is why I am confused on how easy it is like say one thing that someone does not like at then banned

Service
Value
Shipping
Returns
Quality

Date of experience: July 2, 2024

Thumbnail of user hunterrecoy29
Arkansas
1 review
0 helpful votes
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October 29th, 2024

They banned me for doing nothing wrong I did nothing wrong and they just banned me for 1 day and I just got banned 1 minute ago for something I DID NOT DO

Date of experience: October 29, 2024

Thumbnail of user graeme.parks
Texas
4 reviews
0 helpful votes
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September 22nd, 2024

On a normal afternoon on June 28,2022, I was playing on roblox like always, and eventually I got disconnected, and when I got back, I GOT LOGGED OUT, I tried putting the password in, it didnt work, I tried resetting the password, that also didn't work, bc SOMEONE GOT IN MY ACC AND CHANGED THE EMAIL, idk what the hell is happening there, but I was pissed, I put in my ticket for customer support, they said I need to have PROOF to change the email back, now idk what PROOF I can prove to tell them I owned the account, and I did the dumbest thing ever, call a discord hacker, at first he was helpful until he told me if I get a 50$ card then he will send me the "files" of the account, now the files thing was whole lie, bc I knew roblox cant put ppl's data into a file, he became useless at that point and came back to the old way, and finally after A WHOLE MONTH of begging customer support to change the email, they finally did it and got my account back, and here's a lesson I learned while I have gone through this experience "never hire a discord hacker" period.

Tip for consumers:
no

Products used:
robux

Service
Value
Shipping
Returns
Quality

Date of experience: September 22, 2024

Thumbnail of user westonl317
Tennessee
1 review
0 helpful votes
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June 20th, 2024

Roblox would not let my son put God Is good for his name at all and you have to pay for everything like it's for kids! And there's bullying my kid came crying because somebody bullied him DO NOT LET YOUR KID PLAY IT!

Date of experience: June 20, 2024

Thumbnail of user gapeh1
Hawaii
3 reviews
3 helpful votes
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May 9th, 2024

There are way way way to many black people on the website. They make me mad and I get angry. I ask them to leave but all they say back is "wanna vc on discord ;)) )" When I add them on discord they are 50 years old and they are showing me their hairy p3nis.

Tip for consumers:
chinks for rice

Products used:
nigas for cotton

Service
Value
Shipping
Returns

Date of experience: May 9, 2024

Thumbnail of user cromiealice
New Zealand
1 review
0 helpful votes
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March 25th, 2024

This app allows <13year olds to delete an email address so you can no longer recover the account once something goes wrong. Kids spend their $ on this app but will not support parents to retrieve an account when there is no email address. They should not be able to alter the settings when the account is registered to a child!

They are essentially stealing from kids who are devastated when something goes wrong. I have the password but the account demanded a reset which I could not complete 🤬🤯

There websites states they will help when no email address but this is incorrect.

Service
Value
Shipping
Returns
Quality

Date of experience: March 25, 2024

Thumbnail of user mcintoshkhalifa90
TT
1 review
0 helpful votes
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March 16th, 2024

My 12 year old daughter come to me complaining how the is cheating her. So I tried it all apparently I don't get right I used a calculator. And I got it wrong. So I'm asking make the puzzles easier for kid under 13. Pls and Ty :)

Date of experience: March 16, 2024

Thumbnail of user studiofodx
Poland
1 review
0 helpful votes
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February 28th, 2024

ROBLOX do not give a fudge about their users' safety, they ignore reports and support tickets. The community cares about the website more than the actual company, which constantly release terrible, game breaking "updates".
The moderation is so bad in fact, that condos are more frequent then actual games.

Date of experience: February 28, 2024

Thumbnail of user mutkarsh813
India
1 review
0 helpful votes
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March 24th, 2024

This is one of my best games I have ever played but I keep getting banned for no reason and shows that I got banned for spamming and abuse item is "pls" please unban me so I can play this game peacefully again
-thank you

Service
Value
Shipping
Returns

Date of experience: March 23, 2024

Thumbnail of user alicee270
Belgium
1 review
4 helpful votes
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March 27th, 2024
• Updated review

I'm convinced that the entire roblox support team and roblox itself gives 0 care about their player base, why have options to send feedback if you aren't even gonna consider. Not to mention the long waits for ANY roblox support email, you guys ban for no reason, get mad when somebody sends email proof of somebody breaking the rules by using ingame names to bypass or other stuff. "explaining" how the report button does work, and no. No it doesn't i'm sorry but everyone in the community agrees about the lack of care in the support system and that none of you listen to your player base. It's a multi trillion company and yet you can't keep your site up, have good moderation etc, and let's not forget the meepcity incident. You say you value childrens safety yet ive seen kids as young as 6 on voice chat, ive seen so many dating games on roblox, gambling and almost every game on the front page is a cash grab. Roblox is supposed to promote creativity but any actual good games get swept under the rug. I know this comment won't do anything since again, you guys just don't care but if there is even the slightest chance it does speak some sense. May it be.

Tip for consumers:
the entire roblox team doesn't give a single $#*! about it's playbase and it's just a cashgrab

Products used:
robux? i guess

Service
Value
Shipping
Returns
Quality

Date of experience: March 27, 2024

Unrightfull support
February 28th, 2023
• Previous review

So, i was hacked once and didn't get it back even after showing my id, showing proof of premium and when i finally got it back. My vc and age was changed by a hacker, i showed id 5 times waited month's they kept syaing it's my fault then FINALLY got it fixed, now i'm banned for a day because i stood up on vc against somebody who was spreading hate speech of LGBTQIA+ with his religion and wearing a bypassed naked shirt. I was banned for "discrimination" for saying " why should anybody care for your religion when you use it to spread lgbtq+ hate"

Tip for consumers:
e

Products used:
none.

Service
Value
Shipping
Returns
Quality

Date of experience: February 28, 2023

Thumbnail of user natk28
Florida
1 review
0 helpful votes
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February 24th, 2024

This game should be removed from the kinds! It should be illegal to play it! Terrible horror games, blood, shootings… strangers texting kids. Almost impossible to block! Do not allow your kids to play!

Products used:
Roblox game

Service
Value
Shipping
Returns
Quality

Date of experience: February 24, 2024

Thumbnail of user garyw1963
Texas
1 review
0 helpful votes
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February 24th, 2024

The worst game ever. Customer service is pretty much non existent.
If you have more than 1 account good luck putting bucks on different accounts. This game should be banned
And destroyed. You are ruining. Relationships with families. All my child does is bet for roblox 24/7. We argue about the game all the time. You are tearing families apart. Shame on you greedy people. Creating a game that causes families a lot of problems.i will do everything i can to boycott this game. I am getting the same feedback from lots of parents. We hate your greedy game. My child gets teased constantly because we are to poor to buy roblox. I uninstall game and my child puts it back on i hope this happent to one of you founders of the game so you could really see what the game does to families

Service
Value
Shipping
Returns
Quality

Date of experience: February 24, 2024

Thumbnail of user charquanjackson102013
Florida
1 review
1 helpful vote
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February 28th, 2024

I was playing a game right this dumb a## game on roblox named blox fruit was taking all my fruits and and robux.I paid for a fruit on this dumb a$@ game and took it back and kick me off. Me Personally thinks that roblox is dumb. People be on the game and be joking around about Give it us a really good fruit like dragon and then leaving the game me personally I think this game can make a kid feel type of way and k$@ Themselves.

Service
Value
Shipping
Returns
Quality

Date of experience: February 28, 2024

Thumbnail of user seang711
California
1 review
3 helpful votes
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January 29th, 2024

So one day I was playing hide and seek extreme and someone thought it would be funny to throw insults at me for absolutely no reason! They were super mean like calling me "attention seeker" when all I was doing was constantly calling people noobs the entire time. It really is an unfair and toxic place in Roblox. Hopefully, David Brazilian fixes these issues ASAP

Products used:
The site

Service
Value
Shipping
Returns
Quality

Date of experience: January 29, 2024

Thumbnail of user mazhoneeb
New York
3 reviews
10 helpful votes
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January 10th, 2024

Not sure who's in charge of the Roblox Support Team but they're doing a terrible job at it. All they do is send copy and pasted responses to you. I've been trying to access an old roblox account but they won't even read my entire message then they'll send me some old message saying I need to show proof when I ask for an alternative way I get no help. Making sure to stop playing this platform and stop spending ANY money on here if this is how I'll be treated. So much for a "valuable customer".

Service
Value
Returns
Quality

Date of experience: January 10, 2024

Thumbnail of user kristinav106
Canada
1 review
0 helpful votes
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January 23rd, 2024

My daughter received a gift card for Roblox for Christmas, when peeling off the foil to see the pin, the cardboard ripped off.
Because it was a Christmas gift, we do not have a receipt - I have emailed Roblox customer support looking for assistance- we have a partial pin, the gift card number, the location it was purchased and the month - Roblox support has sent the same email response to me five times. I respond to the email with the same information I sent before including pictures of the gift card, it's a cycle, no information, no assistance. There is no number to call.
My daughter loves playing Roblox which is why she asked for robucks for Christmas - how disappointing for her.
Will absolutely not be purchasing Roblox gift cards again.

Products used:
None - a gift card we had to throw out

Service
Value
Shipping
Returns
Quality

Date of experience: January 23, 2024

Thumbnail of user howerdg
Washington
3 reviews
1 helpful vote
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March 13th, 2024

It is an amazing game platform that lets you connect with others and create games. Not only do you get to make games but play as well.

Service
Value
Quality

Date of experience: March 12, 2024

Thumbnail of user aadena
California
1 review
10 helpful votes
  • Send Message
November 3rd, 2020

There's nothing wrong with it, unless you're talking about, you know, *those* games. Honestly Roblox is a game a really enjoy, and I never get tired of it since there are always other games to play. It's especially exciting when you come back to a game you haven't played in a while.

Service
Value
Shipping
Returns
Quality

Date of experience: November 3, 2020

Thumbnail of user rainbowbutterfly040
Nigeria
1 review
0 helpful votes
  • Send Message
October 4th, 2024

Firstly I am a player who`s been currently playing for 5 long years and I`m here to share an experience that has just happened to me for the first time. I`m currently writing this 20 mins after the event. First let me start overall when you overlook the major problems its a really smooth business with plenty of splendid games. But a main problem is banning...it`s okay to ban but to ban without knowing the reason is very rude and unfair for the banned person. They might have been bullied talked back(maybe not insult but question why the player did ----(something bad example bully or insult) and get reported and banned that is very rude and unacceptable i can`t stand unsensible movements that you did not even think about or look into properly into, sure it may not be your job to check the chat in a game that caused them to be banned before banning them so you know if they have a very good reason for saying something. The reason i am unable to screen shot is because i am playing on a laptop and i was not with any type of other device,plus i got banned veryt quickly.

Date of experience: October 4, 2024

Thumbnail of user sarathornley04
Florida
1 review
0 helpful votes
  • Send Message
May 7th, 2024

Recently I was on my account playing Roblox. I got logged out as I was playing, opened the game to log back into my account and my information was changed. Someone hacked me and changed my email AND password. This meaning I cannot get into the account because I do not have access to the email the account is under anymore. I reached out to Roblox by submitting a support form and they absolutely are unhelpful. They have emailed me back with the same thing. "We can't help you any further until we verify the ownership of the account. By doing so you must submit a support form with the ticket number and the email associated with the account." This is so unhelpful, as I have already said I can't access the email to the account anymore. I offered to prove to them it was me by giving the the old email and password (which was mine before I was hacked), payment transaction IDs, Roblox receipts from when I purchased Robux, and the emails I have received from Roblox 2-Step Verification with my username on it, and they still won't help and except anything else besides the email. I called them, and they sent me straight to voicemail. I cannot get someone to pick up the phone so I can actually talk to them. It is a horrible customer support system and not secure enough if I had 2-Step Verification and they still let someone hack my account.

Service
Quality

Date of experience: May 7, 2024

Thumbnail of user kittisakt1
Canada
1 review
0 helpful votes
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January 26th, 2024

I made a purchase of 2x 20 CAD on a Digital Roblox gift card (https://www.roblox.com/giftcards) but DID not receive a refund after getting an email Stating: "We were unable to process your digital gift card order from Roblox"

Service
Value
Shipping
Returns
Quality

Date of experience: January 26, 2024

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