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Roblox

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Overview

Roblox has a rating of 1.9 stars from 1,090 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Roblox most frequently mention customer service, online daters, and credit card problems. Roblox ranks 56th among Role Playing Games sites.

  • Service
    286
  • Value
    252
  • Shipping
    163
  • Returns
    190
  • Quality
    254
Positive reviews (last 12 months): 7%
Positive
3
Neutral
2
Negative
38
View ratings trends
264
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How would you rate Roblox?
Top Positive Review

“Roblox”

Vaulteons channel g.
12/19/23

Roblox is a very fun game for young kids to play and for even older people to create content and meet new friends, Even though there are sometimes when people are mean and don't understand that not everyone is like them so they just mess around trying to get a reaction, this is the main reason why I am giving Roblox 4 stars.

Date of experience: 12/17/23
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Top Critical Review

“Fraudulant charges”

Beth W.
12/12/24

I have six unauthorized charges on my credit card. Contacted customer support, and they said they needed receipts to investigate further and are not reversing the charges, even though I provided the last four of my CC. I do NOT recommend to anyone to subscribe to Roblox, as they do not know how to effectively manage situations like these.

Date of experience: 12/2/24
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Reviews (1,090)

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Reviews that mention popular keywords

customer service (76) fun game (53) credit card (40) gift cards (32) email address (11) fun games (53)
Thumbnail of user emilyl305
Canada
1 review
1 helpful vote
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November 7th, 2020

Hi, I've already asked to get back my robux from customer support. When I went back in to ROBLOX, my 14K robux was gone. And I've asked to get it back. But ROBLOX staff members were really lazy. If they gave me my robux back, I'd give it a 5 star. I am not happy. I'm really devastated, I'm leaving roblox. Seriously, I'm very mad, if you happened to have the same problem as me, leave roblox. There's a lot of hackers and scammers. Trollers, and exploiters. I'm very disappointed.

Date of experience: November 7, 2020

Thumbnail of user jc1020
India
1 review
3 helpful votes
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February 16th, 2020

It very fun to play. I would recommend this. But remember never to enter you password into it. And noob is not a bad thing. It is your fault if you forget your password. If you say roblox is greedy for having item you can only buy with irl money they need it so they website doesn't shut down. And if you don't think what a person is doing is inappropriate report them. And roblox doesn't make the games so don't blame them what you see ingame. You just have to be smart if you want a nice experience

Date of experience: February 15, 2020

Thumbnail of user josueryann
Maryland
0 reviews
0 helpful votes
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June 29th, 2022

How is the word hope tagged

That's...
Why.
Anyways the rest of the app is good.
But sometimes it kicks me out for - Unexpected client behavior
- and INTERNET CONNECTION.
There is literally nothing wrong with my internet.

Date of experience: June 27, 2022

Thumbnail of user jonatl
Tennessee
1 review
2 helpful votes
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August 18th, 2020

This is a note for people that hate on roblox for no reason.
1. Don't blame roblox for charges in your credit card. They literally have nothing to do with that. All you have to do is call/email them.
2. Fall for scams and blame it on roblox for no reason. There are a lot of scams including *Free Robux* and *Adopt me Pet scams*. In some games they require you to enter the password to your account. Which then the owners of the game, (NOT ROBLOX, the game you are playing INSIDE roblox) can get your account.
3. Just please, if you are a parent and you have a 5-12 yr old son, please monitor them, its not Roblox's job to do that. Also there is a feature to disable chat and other things, including parent controls (wew a awsome word that karens dont know about wew)
I hope you understand this.

Date of experience: August 18, 2020

Thumbnail of user seanb91
FM
1 review
2 helpful votes
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January 21st, 2018

This game is an online dating game that teaches kids to spend money on invaluable things. The game is a pay 2 win game that will make kids ask for Robux to buy things that are not valuable. Roblox sells Robux to earn money. But if some kids don't have Robux they would be cyberbullied due to the number of kids calls poor players noobs.

Date of experience: January 21, 2018

Thumbnail of user reginei1
Philippines
1 review
0 helpful votes
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December 16th, 2021

I wish i am gonna rate Roblox a 5-star review, Let me explain this. So when Roblox is down they said they are gonna upgrade the game, After the maintenance of Roblox upgrading things got worse, i have received a error codes 277 & 279 which is unacceptable Roblox needed to fix this, It happened between me and my best friend. Our Internet connection was fine until the stupid error codes started to interrupt our Role-Play in LiveTopia.

Service

Date of experience: December 15, 2021

Thumbnail of user bubblefaced
Canada
1 review
0 helpful votes
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April 8th, 2021

This is a good game but honestly the Roblox commuity sucks and the people in it. Roblox is growing and I will like to more people join this community of trolls, hacker, slenders, rich kids, bully, and good people.

Service
Value
Shipping
Returns
Quality

Date of experience: April 8, 2021

Thumbnail of user therealznongod
Egypt
1 review
0 helpful votes
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August 26th, 2023

As a roblox player since 2017 i always felt like my voice never really mattered now they are trying to quote on quote depreicate r6 and break alot of old games and alot of games using r6 they really dont give a $#*! about the community that built them up and only the invenstors if erik casstel saw what roblox was doing to its community now they would be ashamed

Date of experience: August 26, 2023

Thumbnail of user lukasj8
Denmark
1 review
0 helpful votes
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January 25th, 2019

I played this game for roughly 6 years of my life. I'm older now so i don't play it anymore. But i used aprox around 1000+ dollars on the game back then. And i have/Had a inventory worth of over 1 million robux.

I got hacked 3 years ago. And i asked for their help because i couldn't remember the bonded email to my account. So i told them "Guys i got hacked and he stole my stuff. I don't got access to my account please help me, i can't remember the boneded Email"

Many days later i get an email "Your stuff has ben restored" While the hacker still had access and i didn't. So he just gained like 2 million robux profit. Now I'm trying to get my stuff back... About 40 emails later they still ignore the fact that they made a mistake!

Date of experience: January 25, 2019

Thumbnail of user zaydenc1
Oregon
1 review
0 helpful votes
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April 1st, 2021

This is a good game but some games there are to many scammers and its dumb how easy you get banned when the other people report you for nothing its stupid and this game called bgs i got scammed and i had good pets and i took a video of it but they did nothing but it is still a great game other wise like mm2 i reccomend 11+

Service
Value
Shipping
Returns
Quality

Date of experience: April 1, 2021

Thumbnail of user maximp20
Florida
2 reviews
0 helpful votes
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September 9th, 2020

It is quite ok, developers work hard on their games. It is the community that is quite bad. I hate the community and how toxic they are. But the games are ok. I insist for you not to waste over 50 dollars on getting items in ROBLOX, there is literally an item called "Korblox Deathspeaker" which costs roughly 200 dollars. They have lowered how much robux you get from purchasing. So if you do not have Premium, then you only get 800 Robux and if you have it, 880. Before with Builders Club, it was either 1,000 robux without it and 1,100 with it. And note these prices are the same, sitting at $9.99. None of the items prices in the catalog changed so it is a scam.

Date of experience: September 9, 2020

Thumbnail of user natem57
Florida
2 reviews
7 helpful votes
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September 9th, 2019

The game has an unlimited number of games, its a game of games! You can make alot of freinds and make ACTUAL money from roblox! You can learn to code, you can build really good on roblox and its the best!

Value
Quality

Date of experience: September 8, 2019

Thumbnail of user joeyj73
Florida
12 reviews
14 helpful votes
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September 22nd, 2022

Roblox's Moderation is awful. I got a warning because they thought I uploaded a inappropriate model when I didn't. They ban people just for saying gay, furry, ect. You could get banned for literally no reason. A lot of people have got hacked and have lost thousands of Robux. You can also get banned for calling someone a exploiter when that person is a exploiter. Sometimes the chat filter is broken and you could swear when this game is "for kids". Sometimes people can upload inappropriate models such as R63 avatars. Like why? Is the moderation team just a bunch of $#*!ed robots that don't know the difference between appropriate stuff and inappropriate stuff? Roblox, Please stop caring more about money than the amount of problems on your website.

Tip for consumers:
Fix your moderation.

Service
Quality

Date of experience: September 22, 2022

Thumbnail of user daddyl2
GB
1 review
1 helpful vote
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January 11th, 2018

As a old player seeing Roblox from good game to peedos playground.If you try to report they Money $#*!s admins will not read as oders aka peedos and kid peedos buy robux which makes Roblox rich.To be fair and hold a honest argument it teaches early coding and business but it needs to stop removing and start adding good features.

Tip for consumers:
I won’t show pictures of this Peedo website just type Roblox oders or meep city oders you’ll see peedos

Service
Value
Shipping
Returns
Quality

Date of experience: January 11, 2018

Thumbnail of user examplefreeclotheso
Wisconsin
1 review
1 helpful vote
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June 4th, 2019

When you first play roblox its fun then for a year you say its cool then the next year eh thats me i remember when jailbreak was created thats what got me jailbreak just got old and didnt even wanna play roblox anymore and online daters there disgusting i hate it when they put ** outside of there "actions" so i really dont like the moderation and i hate it that you have to spend money on this virtual currency called "Robux".

Date of experience: June 4, 2019

Thumbnail of user patb97
Arizona
1 review
4 helpful votes
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December 29th, 2016

They get the kids really excited for the game and then they charge outrageous prices for robux that you HAVE TO HAVE for the kids to be able to do anything at all. From changing your avatar to changing your user name, there's a charge and it's huge. They get into these kids' heads and then the kids get crazy if parents can't afford those prices for them to buy things. And they know they're doing that, too. They rob the parents to make the kids happy. As an example, you need 24.95 in robux just to buy a pair of special wings. This is a KIDS GAME. NOT A REAL STORE.

Date of experience: December 29, 2016

Thumbnail of user noahb60
Connecticut
1 review
1 helpful vote
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March 13th, 2019

I was playing online and then this new game strucid came up. So I decided to give it a try, so, I played, and I played. And I had about 50 to 60 hours on the game. I was a level 40 and then one night the game said that I was banned for hacking. And I wasn't. I don't hack and I never will. So don't waste your time on the game it truly sucks.

Date of experience: March 12, 2019

Thumbnail of user rockstarashton12
Florida
1 review
0 helpful votes
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December 29th, 2023

Terrible $#*! updates never works and i keep having to factory reset my ENTIRE computer and delete ALL of my files just to fix it. ROBLOX PLAYERS ARE BETTER AT FIXING $#*!TY ISSUES THEN THE ACTUAL PEOPLE WHO WORK AT THE COMPANY. Its WAY to laggy i can play cod and war thunder and have BETTER CONNECTION AND MORE FPS. The moderation is DOG$#*! and god DAMN.

Service
Value
Quality

Date of experience: December 29, 2023

Thumbnail of user jakep371
Utah
1 review
0 helpful votes
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November 25th, 2020

They say that no one hacks though I played a game of pillow fight simulater and this guy called pizza guy with numbers after that I can't remember was flying wall clipping using invinsibility I called him out on and reported him and he threatened to destroy my account he didn't though

Date of experience: November 25, 2020

Thumbnail of user yasy8
Australia
1 review
17 helpful votes
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September 29th, 2022

My son was casually playing Roblox with his friend whiles watching the hit pop platform 'tok tik' and then he wanted to dress up like a so called 'slendar'. I was appalled by how it looked, and i told him i was going to talk to David baszucki about this, then i took his laptop, and he ate it, he didn't= even ask for permission and he didn't care when he ratiod me, my son has never been the same, he has developed HIV, Cancer, and radiation poison after the incident, here is a picture of him:

Date of experience: September 29, 2022

Thumbnail of user notmyr4
Japan
4 reviews
0 helpful votes
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May 26th, 2022

Roblox is very addicting to play you can make your own shirts, games, and much more but I don't like how you have to pay to make shirts or avatar items this ruins the chance for people to create there imagines this kinda ruins the experince. And I don't like the fact when you buy robux and spend roblox can just delete and theres a little chance you'll get a refund.

Tip for consumers:
If your on PC or laptop use "shift lock" its good for PVP and parkour it is very useful!

Products used:
Games, Avatar items

Service
Value
Returns
Quality

Date of experience: May 26, 2022

Thumbnail of user daniellaj10
California
1 review
5 helpful votes
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March 22nd, 2020

I would not recommend this game for players on Chromebook. The game is not compatible with it and it won't even let players on Chromebook chat. I try to talk to my friends but then it wouldn't let me enter. I press enter and nothing happens. I have tried to fix it in my settings but that wasn't the problem. I will make my review five stars if Roblox creators fixed this problem.

Date of experience: March 22, 2020

Thumbnail of user madisonl312
Michigan
1 review
2 helpful votes
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January 3rd, 2024

I gave it a 2 star review because I was trying to change my avatar and bought something for 50 rolbuxs and it would not let me change in to it and I almost wasted all my rolbuxs on it.

Date of experience: January 3, 2024

Thumbnail of user doomf
Georgia
3 reviews
5 helpful votes
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October 16th, 2016

It's full of kids who think that life is all about virtual hats for a lego avatar.
Also, the moderators are lazy and won't do anything to help the community.

Service
Value
Shipping
Returns
Quality

Date of experience: October 16, 2016

Thumbnail of user doramant
Virginia
1 review
4 helpful votes
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November 24th, 2016

One time in Roblox I was playing Club Boats or something and there were naked people having sex and making crazy noises. Do not let your child near this junk!

Date of experience: November 24, 2016

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