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Roblox

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Overview

Roblox has a rating of 1.9 stars from 1,090 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Roblox most frequently mention customer service, online daters, and credit card problems. Roblox ranks 56th among Role Playing Games sites.

  • Service
    286
  • Value
    252
  • Shipping
    163
  • Returns
    190
  • Quality
    254
Positive reviews (last 12 months): 7.1%
Positive
3
Neutral
2
Negative
37
View ratings trends
264
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How would you rate Roblox?
Top Positive Review

“Roblox”

Vaulteons channel g.
12/19/23

Roblox is a very fun game for young kids to play and for even older people to create content and meet new friends, Even though there are sometimes when people are mean and don't understand that not everyone is like them so they just mess around trying to get a reaction, this is the main reason why I am giving Roblox 4 stars.

Date of experience: 12/17/23
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Top Critical Review

“Fraudulant charges”

Beth W.
12/12/24

I have six unauthorized charges on my credit card. Contacted customer support, and they said they needed receipts to investigate further and are not reversing the charges, even though I provided the last four of my CC. I do NOT recommend to anyone to subscribe to Roblox, as they do not know how to effectively manage situations like these.

Date of experience: 12/2/24
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Reviews (1,090)

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Reviews that mention popular keywords

customer service (76) fun game (53) credit card (40) gift cards (32) email address (11) fun games (53)
Thumbnail of user anonymousp30
New Jersey
3 reviews
4 helpful votes
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January 28th, 2018

It is honestly fine. ROBLOX should not be advertised for kids. People on ROBLOX are bullies sometimes, and ROBLOX honestly isnt good. People call names and do things that kids should see. Yes, on an online game.

Date of experience: January 28, 2018

Thumbnail of user nicek1
Illinois
1 review
2 helpful votes
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April 16th, 2020

Roblox Is a great platform overall its such a good game all the developers are usually nice and cool some developers do weekly updates and some do monthly updates. Its really cool to be able to interact with people from other sides of the world. I've never been hacked because I always have a two step verification. Maybe all you parents that are blaming roblox about your children getting hacked SHOULD ENABLE TWO STEP! And stop complaining like a baby to ALL YOU PARENTS WHO ARE SAYING THEIR SONS ACCOUNT GOT HACKED. Im not even that old and im Mature you parents that say that are immature enough. SO STOP ACTING LIKE BABIES AND JUST GET THEM OFF ROBLOX. OBVIOUSLY THEY ARE NOT OLD ENOUGH TO UNDERSTAND THE INTERNET. Like seriously?

Date of experience: April 15, 2020

Thumbnail of user maddiep39
North Carolina
1 review
0 helpful votes
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May 24th, 2023

This game is an amazing game overall but the tags and I don't like how I join servers that has language I don't even know not trying to be racist or anything just I would like it to be like a thing where we join servers on our basic language.

Date of experience: May 23, 2023

Thumbnail of user vincent.russo8
Sweden
1 review
2 helpful votes
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August 21st, 2023

Just $#*!, worst customer support ive ever ecountered, would not recommend. Even epic games have better support then them, that's how you know it's bad...

Date of experience: August 21, 2023

Thumbnail of user johns3662
New Jersey
1 review
1 helpful vote
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February 28th, 2019

The admins on roblox are pretty bad as they cant tell if a audio/decal/clothing is suitable for their website or not. I have been able to bypass several audios on roblox. Also most kids on roblox are cringy or spoiled. But for the most part its a pretty good game.

Date of experience: February 27, 2019

Thumbnail of user georgias23
GB
1 review
1 helpful vote
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October 9th, 2017

Roblox is a good site for gaming, but if you've even SEEN the prices in the catalog - trust me, you won't want to keep your account.
************************************************************************************************
Examples (items):
https://web.roblox.com/catalog/*******/Super-Super-Happy-Face
https://web.roblox.com/catalog/*******965/Immortal-Sword-Vlads-Lament
https://web.roblox.com/catalog/*******/Bling-Necklace
https://web.roblox.com/catalog/*******/Headless-Horseman
https://web.roblox.com/catalog/*******671/Astronaut-Animation-Pack
************************************************************************************************
Examples (currency):
https://web.roblox.com/upgrades/robux?ctx=nav
https://web.roblox.com/premium/membership?ctx=leftnav
************************************************************************************************
Please, please don't buy any of this for your kids, they'll ask for more, and more, and more...

Date of experience: October 9, 2017

Thumbnail of user carrisal
Ohio
1 review
0 helpful votes
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April 26th, 2021

It's ok so here's the story. Yesterday in celebration of my daughters seventh birthday I let her get Roblox because she really wanted it. She made an account called Shopkin_Princess8. She went to play this game called Bloxtopia for a while, and then she called me. I looked at her screen and saw people online dating. I told her to leave and join a new server. Unacceptable. She reported the online daters but they didn't get banned. That's a shame. Then she went to play princess tycoon wich was much better as nobody was online dating and she loves princesses and it's kind of like working a business wich is good and educational. She chose to be a sunshine princess cause she loves sunshine. But then, a bully came up to her and called her a noob. She didn't know what it meant so I looked it up and it said it was a slang for new player. She quickly reported that person and they did get banned! So overall good game except for the online daters and bully's.

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Value
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Returns
Quality

Date of experience: April 25, 2021

Thumbnail of user sakuram4
GB
1 review
6 helpful votes
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May 14th, 2020

NO THIS IS JUST ANNOYING QUIT THIS. THERE IS ONLINE DATERS. I'VE CAUGHT PLAYERS SWEARING SAYING $H(T, IT LET THEM SAY THAT! YOUR KID IS NOT SAFE ONCE A RANDOM BOY CAME OVER TO ME AND SAID DO YOU HAVE A MAN, I MEAN LIKE I'M ONLY DAMN 8

Date of experience: May 14, 2020

Thumbnail of user caerel
Washington
1 review
2 helpful votes
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July 3rd, 2018

The Game is amazing if you do some deep digging you can find good friends love being creative my mom and dad spoil me so i have tbc (used to have obc) i did get banned for having unreadable words on my shirt IT WAS JUST A TEST and safe chat is terrible

Date of experience: July 3, 2018

Thumbnail of user hotd8
South Carolina
1 review
11 helpful votes
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December 23rd, 2017

$#*!ING NASTY PEOPLE ON THIS WBESITE! WHEN I JOIN A GAME I SEE PEOPLE HUMPING ME FROM THE BACK AND $#*!, IF YOU WANT YOUR KID TO PLAY THIS THEN I SAY NO! CURSE WORDS ARE EVERYWHERE AND THERE'S 8 YEAR OLDS THINKING THEY'RE 10 YEARS OLDER THAN WHAT THEY'RE ACTUALLY! DISGUSTING!

Date of experience: December 23, 2017

Thumbnail of user somebodys2
Tennessee
1 review
2 helpful votes
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August 1st, 2019

I started playing Roblox in Mid-2017. I liked the game then but now its one of my favorite games of all time. I has lots of fun and entertaining games. Plus you can make your own games and script with LUA. I can never stop playing this game, and if that wasn't enough, you can also chat with people and make friends! Along with this game there is also a bunch of funny and entertaining youtubers! Like Denis, Flamingo, Jayingee and much more! This game is great for kids and people who wanna make games!

Date of experience: August 1, 2019

Thumbnail of user namid1
Canada
1 review
19 helpful votes
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July 14th, 2020

I have been playing Roblox for 4 years I was getting stressed A LOT when in 2019 and this year but I never gave up I till this day I'm happy and Roblox is super fun. Mostly don't listen to "Robux scams" they're very normal to happen however DO NOT NEVER go to websites that give "free Robux" all they want is to steal your account and put maybe some stuff that private so never click on them or anything if someone tells you to go don't Roblox bots are truly the evil side and when your child is 8 maybe give them a Robux gift card or something it will cheer them up

Date of experience: July 14, 2020

Thumbnail of user maceyw3
Australia
1 review
1 helpful vote
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September 17th, 2020

In murder mystery, i was bullied along with alot of other ppl. This guy 'AimNation' he said that blue hair guys were ugly along with '1soy_sauce'. I told them to stop, but they called me pride man EVEN THOUGH IM A GIRL! Now they are targeting me and being toxic. Pls ban the both of them.

Date of experience: September 16, 2020

Thumbnail of user rebeccah1410
Switzerland
1 review
1 helpful vote
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October 29th, 2021

I would give the game 4 stars if it didn't keep crashing before the final halloween update. The game is overall good but some experiences are way to pricey. Let alone that, to play one game fully you need to buy something like 3 game passes per experience. I like the graphics and the overall design, although on the official avatar editor page you don't have many different editing options, the game is not bad. The reasons i gave 2 stars are 3: first, since it got updated for halloween the game stopped loading, saying an unexpected error had occured. Second, way to little editing choice for your avatar and to have a larger set of possibilities you have to use robux (that cost real money). Last thing is, the game censures random words in chat, such as, 7, 8, 9, come (in larger sentences), marry, merry, house (with numbers following), age, name, live, love, bed, sleep (in sentences), together, cook, eat, ecc...
For example, one can't, due to the large amount of censoring, type the sentence: "what is your roleplay age/name?" or "should me and my sister share a bedroom?" or also "i live in house (68), come visit"

Tip for consumers:
dont make friends on roblox, you cant chat with them due to the large amount of censuring anyway.

Products used:
free games

Service
Value
Quality

Date of experience: October 29, 2021

Thumbnail of user hannahh297
Wisconsin
4 reviews
1 helpful vote
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November 14th, 2022
• Updated review

Hello again, a year or so ago, I wrote a review of how much I disliked Roblox at the time, but now I'm obsessed, but that is Only because I got robux. I still believe what I said before, it isn't fair that you have to pay for half the stuff on Roblox. If you agree with me, follow me on roblox, and Pinterest! My roblox user is Mabelover8 (aka summer) and my Pinterest account is hannah_hesselbacher.

Date of experience: November 14, 2022

ROBUX
October 30th, 2021
• Previous review

Hello, I want to talk about Robux, you can get it on ROBLOX, but my parents don't want me to be spending so much money on it. I have recently been mainly playing Bloxburg, which costs 25 robux, in order to play it. IN addition, some of my friends can't afford to play it, even though it's fun. Plus, in the game, I hve been trying to convince my dad to let me buy 3 things, which all together, costs 1,000 robux, but they only allow you to but they don't give you JUST 1,000 robux it's only 800, and ones way higher than 1,000. So, I can't get all three at once, even if I want to. In closing, not only should they lower the prices of robux, but they should have a bigger variety of the amout you are buying at a time. Thanks for listening!

Service
Quality

Date of experience: October 29, 2021

Thumbnail of user marleef1
California
1 review
2 helpful votes
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June 10th, 2022

The idea and most games are really good! However, there is a huge problem with moderation. I have seen rule 34, inappropriate symbols, people bypassing, and more. So, people get to post r34 on here, and i get banned for saying 'laughs in furry', and I see why they thought it was 'Discriminatory Content', but I don't think I really deserved a ban. And, people say stuff like 'Stop being a furry, zoophile', 'There is only 2 genders.', and 'No religion is correct' and DON'T GET BANNED. I have also seen people actually doing good stuff and getting banned for it. My friend got banned for saying 'Happy pride month!', and roblox has MANY pride stuff in their Avatar Shop. People also get banned for being inactive! I'm not an actual website/game dev, so maybe its something about storage, but it doesn't make any sense, for me at least. It's not making room for new users, like Animal Jam. It's chat filter sucks too. It tags out 'ok' and sometimes 'yes'. Bypassing it is easy, too. People try to have 'the naughty' by saying 'wanna ride me?', 'abc to get dirty', and 'who wants to do it'. If they had ACTUAL moderation instead of bots, roblox would be much better.

Date of experience: June 9, 2022

Thumbnail of user listenh
Kansas
1 review
2 helpful votes
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June 15th, 2017

You people with this "nasty" stuff are trollers and exploiters that hack into the games file. Dont like it then dont play it doesnt state its a game its a game for everyone EVERYONE! And because you wanna look cool but you pay money? Then try to look cool everyone is unique robux is just a way of gettting extras. So quit $#*!ing and enjoy the game as it is.

Date of experience: June 14, 2017

Thumbnail of user dantev3
Illinois
1 review
5 helpful votes
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July 2nd, 2017

In the wide world of reviews, apparently, a lot of parents are, to say the least, completely insane. While ROBLOX has child predators, you can very easily combat them by either WATCHING YOUR YOUNG CHILDREN or teaching them what NOT to do online. Every single online game has them, and ROBLOX, by far, does the most to combat them. There's also no way for them to communicate to your children outside of games other than the chat system, which is only available to people your child has added as a friend. As for exploiters, join games that have work put into them, not the ones that were put together in 5 seconds. The pornography comes from the exploiters, not the site itself. And finally, for the rest of the people reviewing this game: a single game doesn't reflect the entire platform.

Date of experience: July 2, 2017

Thumbnail of user marshab260
Illinois
1 review
0 helpful votes
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February 2nd, 2022

ROBLOX WILL DELETE YOUR CHILDS ACCOUNT WITHOUT ANY QUESTIONS ASKED! MY SON HAS HAD THIS ACCOUNT FOR OVER 10YRS AND HAVE SPENT TONS OF MONEY USING IT THROUGHOUT THE YRS BUT ONE DAY A COUPLE OF SO-CALLED FRIEND OFFERS TO GIVE A DAGGER TO HIM THEN A FEW WEEKS LATER ALL HIS MONEY WAS DELETED ALONG WITH THE ACCOUNT AND THE REVIEW TEAM NEVER ALLOWED HIM TO SHOW PROOF OF THE CONVERSATION HE AND THE SO-CALLED FRIENDS HAD. EVERYONE THAT THESE INDIVIDUALS COME IN CONTACT END UP GETTING THEIR ACCOUNTS DELETED AND THEIR STUPID REVIEW TEAM SHOULD BE ABLE TO SEE THAT!

Tip for consumers:
DO NOT SPEND ANY MONEY ON SUBSCRIPTIONS AND DONT BUY ANY ASSETS TO TRADE!! ITS ALL A SCAM!! AS FAR AS WE KNOW THIS COULD BE AN INSIDE JOB TO KEEP PLAYERS FROM CASHING IN WHEN THEY HAVE MADE A GREAT DEAL OF GAME MONEY!!

Products used:
online gaming

Service
Value
Shipping
Returns
Quality

Date of experience: February 2, 2022

Thumbnail of user serenf1
Pennsylvania
1 review
1 helpful vote
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July 13th, 2020

People are stealing each others robux, i had 9 robu n it disapeared in the morning and i knew instantly iw as hacked. I checked my transactions and, not to my surprise there was a random tshirt bought with tons of people complaining in the comments how their robux are gone because of it. Roblox lets things like this bypass so easy and they never fix it, how? (ive added photos for proof) and the bots in games is crazy, its been going on for months these bots? And it took them a good year to fix player bots adding/joining groups/ sending yuo messages in your roblox inbox. This game kinda depleted since i was young not gonna lie. I feel im too old for it to an extent but i play with my friends because its fun, but its just the walmart of games at this point lol

Date of experience: July 13, 2020

Thumbnail of user jeng21
Iowa
1 review
25 helpful votes
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December 20th, 2015

DON'T LET YOUR CHILDREN PLAY ROBLOX. My 8-year-old daughter was playing Roblox tonight and saw actual pornographic photos of real (non-pixelated) people having sex. She was in a room called "Adopt and raise a cute baby [winter]". NICE. Never again.

Date of experience: December 20, 2015

Thumbnail of user karenm5427
Australia
1 review
2 helpful votes
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September 14th, 2023

I got banned for saying I died and saying wth because there was a hacker on the game and they hacked my account do I said those things because I was angry. This has to stop right now.

Date of experience: September 14, 2023

Thumbnail of user maurashow
Georgia
1 review
1 helpful vote
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December 12th, 2020

The game is good but one little problem we cannot chat on xbox it makes it hard to play and if people on xbox dont respond someone might take it in an offensive but wonderful game

Date of experience: December 11, 2020

Thumbnail of user aarnavt
California
1 review
2 helpful votes
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April 2nd, 2023

First of all this is so bad. How there is a error that does not let me play the game. So this review should be marked as a 1 star. Only if u fix this problem I will keep it as a 1 star.

Date of experience: April 2, 2023

Thumbnail of user lisaj1622
Barbados
1 review
0 helpful votes
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April 5th, 2022

Robert has cost me I'm almost $******* on my credit card I am not happy with that so I I'll go to delete my granddaughter's account you keep taking money on my credit card so please don't do that but I would not sure about it..

Date of experience: April 5, 2022

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