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    Roblox

Roblox

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Overview

Roblox has a rating of 1.9 stars from 1,090 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Roblox most frequently mention customer service, online daters, and credit card problems. Roblox ranks 56th among Role Playing Games sites.

  • Service
    286
  • Value
    252
  • Shipping
    163
  • Returns
    190
  • Quality
    254
Positive reviews (last 12 months): 7%
Positive
3
Neutral
2
Negative
38
View ratings trends
264
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How would you rate Roblox?
Top Positive Review

“Roblox”

Vaulteons channel g.
12/19/23

Roblox is a very fun game for young kids to play and for even older people to create content and meet new friends, Even though there are sometimes when people are mean and don't understand that not everyone is like them so they just mess around trying to get a reaction, this is the main reason why I am giving Roblox 4 stars.

Date of experience: 12/17/23
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Top Critical Review

“Fraudulant charges”

Beth W.
12/12/24

I have six unauthorized charges on my credit card. Contacted customer support, and they said they needed receipts to investigate further and are not reversing the charges, even though I provided the last four of my CC. I do NOT recommend to anyone to subscribe to Roblox, as they do not know how to effectively manage situations like these.

Date of experience: 12/2/24
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Reviews (1,090)

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Reviews that mention popular keywords

customer service (76) fun game (53) credit card (40) gift cards (32) email address (11) fun games (53)
Thumbnail of user silvanag2
California
1 review
4 helpful votes
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March 19th, 2020

They don't do anything about about the scam and my daughter was very disturbing, stress about it. I hope Roblox could be more responsible about this issue.

Date of experience: March 19, 2020

Thumbnail of user brookes842
California
1 review
2 helpful votes
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August 18th, 2023

Billy was one of my favorite new avatars (the stick man) and you guys got rid of him. That's very disappointing to see that. And you turned billy into this... Monster

Date of experience: August 18, 2023

Thumbnail of user bloxys
Kansas
2 reviews
7 helpful votes
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May 7th, 2022

I wish you have free robux. Its not fair! What if your homeless and you play roblox and is poor and no money? Its fun though but reporting does not help and people are ugly in the game

Service
Value
Shipping
Returns
Quality

Date of experience: May 6, 2022

Thumbnail of user helloh9
Australia
1 review
1 helpful vote
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February 2nd, 2019

I love playing the games but can you please add a feature that makes you see your password because I put the wrong email and forgot my password now I'm screwed

Date of experience: February 2, 2019

Thumbnail of user bachirg2
Australia
1 review
1 helpful vote
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November 13th, 2020

A user hacked my daughters account and took 3 neon pets and now the user is selling them need help from roblox community to ban his account or give pets back

Date of experience: November 13, 2020

Thumbnail of user freddye13
France
1 review
0 helpful votes
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April 11th, 2022

I love so much roblox, it's my favorite game but recently i got hacked and the hacker changed my age so contacted the customer service multiple times and the responses are always unusefull i put that my account got hacked and i asked them to change it and they always respond: Sophia (Roblox)

Apr 6,2022, 03:48 UTC7

Hello there,

We're sorry, but we are unable to provide any further information or answers regarding your request. We encourage you to review what we have sent you previously, as we have nothing to add at this time.

Sincerely,

Sophia
Customer service
I have the inpression that all the messages are copy pasted and the "staffs" are most likely bots

Date of experience: April 11, 2022

Thumbnail of user geraldw155
California
1 review
28 helpful votes
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April 19th, 2020

Roblox is a kid friendly game but watch out for online daters because well in the first to use some facts about Roblox you start off as a noob people might believe you though but then at the same time you are a Lego you can dress your character for free you do not need Robux to buy it sometimes you might run into online daters report them if you can report any bad content and have a nice day playing Roblox

Date of experience: April 17, 2020

Thumbnail of user loftisg
Florida
1 review
7 helpful votes
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April 26th, 2020

You may read many reviews on here from parents about their experiences on Roblox, but I'm here to tell you as a 10 year loyal customer and player to Roblox, their corporation is stuck up and greedy. Their gaming platform brings young kids into a toxic platform of older users who abuse chat systems to swear and banter with younger players. With a terrible moderation system and inexcusably poor customer service, Roblox is by far the worst company I have ever dealt with. They do not treat their customers fairly and they often refuse to help users who are scammed or even have their email accounts stolen. I personally has my email stolen from a sketchy user (I have no idea how they even got my password) and this thief sent an email in Spanish (Which I've never spoken to Roblox in Spanish via email). Even after a full review, thy never restored the virtual items taken from my account. I encourage an parent to remove their children from this toxic abusive environment before their heart is broken. Take it from a 2010 user who has spent over 2000$ on Roblox to tell you that they WILL NOT help you.

Date of experience: April 26, 2020

Thumbnail of user southgatea
Michigan
1 review
3 helpful votes
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December 27th, 2019

I love this game so much it's so fun to go on. Except for the fact that it bans people for absolutely no reason. Other than that it's a fun game to play on.

Date of experience: December 26, 2019

Thumbnail of user zavierp4
Ohio
1 review
1 helpful vote
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December 13th, 2022

I am a fellow player of roblox i think it is a good game to play it is so good and i would really wish for you to continue the good work so yeah thats all i wanted to say.

Tip for consumers:
no tip just wait

Products used:
roblox toys what else?

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Value
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Returns
Quality

Date of experience: December 12, 2022

Thumbnail of user dfddd
Arizona
3 reviews
0 helpful votes
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July 17th, 2020

I have been playing Roblox for over 3 years and over that time i loved it, its suitable for any age because there are game for small children like Adopt Me or MeepCity or more mature games like Phantom Forces and Hedgerows. There are some predators in Roblox but the chances of that are very slim, and most of them are just role-players, the Moderation is pretty bad so that is also a problem but that is it, over all the platform is amazing.

Date of experience: July 15, 2020

Thumbnail of user guyr71
Singapore
1 review
0 helpful votes
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June 6th, 2020

Hello! I am a 2017 player, here are my experiences in Roblox and some things to let you know before playing.
1. Roblox has a bad customer service
Back in 2009 there were 5 million accounts, moderation was easy and customer service was fast. But in 2020, close to 2 billion accounts, Roblox now takes at least 1-2 weeks to reply you. At first it may seem Long to you, but you have to understand that Roblox only has a few hundred workers and millions of people to deal with, so please do not complain about customer service.
2. Roblox is not a pay to win game
You might have heard from friends that Roblox requires you to pay money for in game currency to unlock the full features in Roblox. But did you know that the games within Roblox does not cost money? And you can grind for items and sell it for money? That's a good investment right? Imagine spending time having fun and you sell your stuff for money. That a good way to have fun and earn some free pocket money for yourself?
You could even build your own games and sell items for in game currencies and trade it for real life money, who knew that with creativity you can earn cash for your personal use? A popular developer in Roblox earns thousands a months.
3. Roblox sure is greedy.
Most stuff in Roblox cost in game currencies and you have to pay money for it. But if you follow my steps and be a successful developer you can just about purchase anything in Roblox.

Date of experience: June 6, 2020

Thumbnail of user missb86
New York
1 review
2 helpful votes
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September 4th, 2021

My cat ate my compute and wont give it bak unless i give my roslox accoont tp herr so i put her in the microwave and it popped. And someone in game said put my laptopp in microwave and i now have 0 hiuse.

Date of experience: September 4, 2021

Thumbnail of user rostrainj
Washington
1 review
1 helpful vote
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March 4th, 2021

I love roblox and play it everyday i have an unhealthy obsession with it but i just love it and they kinda need a bit more updates for it but overall its an amazing game.

Date of experience: March 4, 2021

Thumbnail of user ipostr
Florida
1 review
1 helpful vote
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August 4th, 2020

I had 2 accounts i was a noob i know bc it was this scammer on roblox who told me to complete this obby and i will get free roblux i did then they ask for my user and password next thing you know i was logged out and hacked i cried for days and now my other account got hacked for no reason at all and i tried to get it back roblox wouldnt give it so i still play its a good game but you need to get rid of hackers and exploiters so for that you guys get 2 stars intill you fix that

Date of experience: August 4, 2020

Thumbnail of user cynthiac2536
South Carolina
1 review
2 helpful votes
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April 11th, 2023

I'm sorry but this game is just UGH Roblox banned you for the stupidest stuff and to make it worst my Account go Hacked In 2022 and now it's 2023 and my Account is still hacked by someone and I have stuff that i used with Robux. And I can't get it back like I really hope people like this understand it kinda sad to lose Account and start all over again I just hope one day I get My Account back

Date of experience: April 11, 2023

Thumbnail of user das18
Indonesia
1 review
2 helpful votes
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February 7th, 2021

Theres many roblox stupid hacker, oders, toxic kid, dating with a legos, very bad moderator, robux toxid kid tho, moderator bans wrong players, racism, many idiot game dev copying / stealing idea on a new released game on steam or etc, also chat tags tho, idiot $#*!ty bullies, butt secks game, dating games that make total cancer, lgbtq game dat teach kid how to become a gay or lesbian. Roblox powering to make kids total cancer

Service
Value
Shipping
Returns
Quality

Date of experience: February 7, 2021

Thumbnail of user mayh93
Canada
1 review
2 helpful votes
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January 24th, 2023

I am a parent of two kids I have a daughter that seven her name is Lily and I have a daughter that's 12 and her name is Megan well this Roblox is not safe for kids kids can see inappropriate things kids and search crying over a game and it is just not OK I'll show you guys my seven year olds first avatar and then I'll show you my 12 year olds avatar

Tip for consumers:
It’s really just put it on kids safety mode just go on settings and then go on account info and then click kids safety

Products used:
Robux gift card

Date of experience: January 24, 2023

Thumbnail of user patriciap2819
Canada
1 review
0 helpful votes
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February 13th, 2023

I would give this a 5 star rating except they are teaching children to steal in adopt me. This is wrong and goes against everything adopt stood for when starting this game. The game use to be a safe place for kids to play teaching them how to care for pets and take care of them, a place to learn and have fun. In todays world in the real world there is enough violence and crime we don't need or require it in a game for children. True that there is now kids to older adults playing the game but it is primarily for kids, chat is monitored so that no profanity is used or bad language they are very strict with this allowing parents to feel good about their children playing on the site. Now with this thief feature being put in place we are now teaching them the opposite of what the monitors are attempting to do in chat. I think a police station is a good idea to have in the game to teach them how to abide by the law, giving them a job of being a police officer and the responsibilities there in. The site overall having so many games to choose from is great, I love the site. I have issues with children being overly excited to be able to steal from a stranger. My granddaughter who has autism decided to practice the art in the real world and of course got caught and due to her condition they understood and allowed her to go home with her mother without incident. Roblox is great, but I implore you to reconsider what you are allowing in the games, especially the game of adopt me.

Tip for consumers:
Monitor what games your children play on here, and how they play with others in the game. Keep an eye on adopt me for the new thief feature coming out soon to see if you approve or not. There is a spot both in the salon and the pizza parlour to give input into the game as well as twitter and discord with all upcoming updates and places where you can give any concerns and ideas of your own.

Products used:
Playing games

Date of experience: February 12, 2023

Thumbnail of user emilyn167
Pennsylvania
1 review
0 helpful votes
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February 24th, 2021

I just wanted to make a game on roblox yet you delete what I build for no reason at all I just wanna build like other players but you won't let me fix it

Date of experience: February 24, 2021

Thumbnail of user rayj17
GB
1 review
12 helpful votes
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March 25th, 2015

If you do want your child bullied and subject to verbal abuse, keep away.

Very costly Virtual Items, you will get bills in the £100's,

All they want to do is Rip you off.

Date of experience: March 25, 2015

Thumbnail of user alta1
Pennsylvania
1 review
12 helpful votes
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April 22nd, 2020

Roblox is a good game for children it helps them learn coding and they can build anything they can imagine again sorry for 1 starring but most people hate roblox and I don't agree

Date of experience: April 22, 2020

Thumbnail of user belindaw80
Australia
1 review
0 helpful votes
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August 11th, 2020

I love roblox with all of my heart but. Their is a few problems for first PRICES im a kid myself but the prices are way to high for parents to buy robux so its bald for people to assume in roblox that they can make fun of noobs as a advantage because they are noobs its most CERTAINLY unfair for all of the new players and makes the experience horrible for newcomers to the game. Secondly Hackers, the amount of hackers is unreal same with bots they promote going to virus and scam sites to take advanatge of young children such as 6-10, the hackers can take over their accounts, and make rude content disobeying the roblox rules. Roblox devs dont moderate bots in games dont fix issues and less likely to get your roblox account back from getting hacked, roblox is a fun communicational game and can spread positive messages, even with these problems i still suggest roblox.

Date of experience: August 11, 2020

Thumbnail of user anonymousa1228
Australia
1 review
0 helpful votes
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September 7th, 2020

Roblox is a very good platform to play and socialise with friends.
I MEAN VERY FUN!

But only 2 little things…

1. There are SOME mean people and people that exploit like aimbot etc.

2.The report system is kinda broken. So if you come across some mean guy and you wanna get him kicked then yes you would report him right? Well yes but since the moderators are BOTS, They can't really connect to what's happening and just accept it.

3.The verification is broken. When you want to say, log in to your other account, then you have to do a verification to confirm you are not a bot. After putting in your details and doing this verification, it says you did it WRONG. I have multi checked my verification answers and it was clearly broken.To fix this I had to change the password as well as wait for the email, come up with a new and secure password and use that to log in.

4. I FORGOT WHAT I WAS GONNA TYPE XDD

ROBLOX IS AWESOM BTW

Date of experience: September 7, 2020

Thumbnail of user charlesg244
Texas
1 review
8 helpful votes
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January 29th, 2019

Sure it might be simple, bland, and boring, but it is a lot of fun. The fact that you can make your own games inside this game is really cool. Also, you can customize your own character.

Date of experience: January 29, 2019

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