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    Roblox

Roblox

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Overview

Roblox has a rating of 1.9 stars from 1,090 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Roblox most frequently mention customer service, online daters, and credit card problems. Roblox ranks 56th among Role Playing Games sites.

  • Service
    286
  • Value
    252
  • Shipping
    163
  • Returns
    190
  • Quality
    254
Positive reviews (last 12 months): 7%
Positive
3
Neutral
2
Negative
38
View ratings trends
264
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How would you rate Roblox?
Top Positive Review

“Roblox”

Vaulteons channel g.
12/19/23

Roblox is a very fun game for young kids to play and for even older people to create content and meet new friends, Even though there are sometimes when people are mean and don't understand that not everyone is like them so they just mess around trying to get a reaction, this is the main reason why I am giving Roblox 4 stars.

Date of experience: 12/17/23
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Top Critical Review

“Banning without a reason or looking into it or for the reason”

Erimide O.
10/4/24

Firstly I am a player who`s been currently playing for 5 long years and I`m here to share an experience that has just happened to me for the first time. I`m currently writing this 20 mins after the event. First let me start overall when you overlook the major problems its a really smooth business with plenty of splendid games. But a main problem is banning...it`s okay to ban but to ban without knowing the reason is very rude and unfair for the banned person. They might have been bullied talked back(maybe not insult but question why the player did ----(something bad example bully or insult) and get reported and banned that is very rude and unacceptable i can`t stand unsensible movements that you did not even think about or look into properly into, sure it may not be your job to check the chat in a game that caused them to be banned before banning them so you know if they have a very good reason for saying something. The reason i am unable to screen shot is because i am playing on a laptop and i was not with any type of other device,plus i got banned veryt quickly.

Date of experience: 10/4/24
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Reviews (1,090)

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Reviews that mention popular keywords

customer service (76) fun game (53) credit card (40) gift cards (32) email address (11) fun games (53)
Thumbnail of user dt372
New York
1 review
24 helpful votes
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April 6th, 2020

Watch out folks
Keep eye on your Itune account. I trying to find out now if my iTunes account is compromised. They just made over $300 worth purchase of Roblox coin with in 24 hour from my ITunes account. I have already change password cancel my credit card and stuff. I think there bunch of hackers on Roblox they should do more protect customers. Am very unhappy no more Roblox to my kids

Date of experience: April 6, 2020

Thumbnail of user strikers2
New York
1 review
0 helpful votes
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September 9th, 2022

Played it since 2018 and for some reason it wont load the catalog when i search for something. This is what it says: Catalog temporarily unavailable. Please try again later. And i never had this happen before. And it wont load my avatar editor properly.

Date of experience: September 9, 2022

Thumbnail of user suzannem982
GB
1 review
0 helpful votes
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December 28th, 2022

I wrote a long detailed message to support explaining that my son had made an error on his account and I needed it rectified. They responded by sending me the exact text that was already available on the website and irrelevant to my request. I replied explaining that their response was not helpful at all and they wrote back to refer me back to the text and closed the ticket. I don't believe it even reached a real person.

Service
Quality

Date of experience: December 28, 2022

Thumbnail of user vincentv313
AE
1 review
4 helpful votes
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October 31st, 2023

For other players bullying and when you stand up against them, you get your self banned, for e.g. I played and 2 random kids showed up and started picking on me I stood up against them and Roblox banned my whole account for a day. And most of all Roblox is changed a lot we all loved Roblox when it was new but now its a lot different and its getting boring. We need the old Roblox back and banning systems to be better.
SIDE NOTE: I am talking from my view of Roblox you might have a different opinion.

Service

Date of experience: October 31, 2023

Thumbnail of user elliotc47
New York
1 review
2 helpful votes
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June 1st, 2021

Overall, roblox is a good game. Roblox is full
Of mostly nice people although some can be toxic or even pedophiles (like any MMO really) and full of nice user generated games with high effort into them. One thing is roblox moderation, which sucks. They never read reports and false ban people. Overall, The pros outweigh the cons and the high effort content made by creative hard working users wins.

Service
Value
Returns
Quality

Date of experience: May 30, 2021

Thumbnail of user jaylynng3
Mississippi
1 review
2 helpful votes
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June 18th, 2022

I just started play Roblox and I'm sick and tired of having to refresh my phone or restart because it wants to keep logging me out and leaving me on. Gray page and i was playing meet city and it just logs me out I spend a lot of money for robucks for what so y'all can take my money and leave me struggling with getting the game to start

Date of experience: June 18, 2022

Thumbnail of user jamiee229
Malta
1 review
1 helpful vote
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August 26th, 2022

The game is amazing but there is a bug with the grids which appears almost in every game. The glitch is in the grids, it shows the places where the creator of a game copies and pastes resulting in squares to appear on textures. Would you mind fixing this please? Its really ugly and looks bad. Ik its not your fault, its probably an accident while making new updates. Thank you for understanding

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Value
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Quality

Date of experience: August 26, 2022

Thumbnail of user millyw9
Texas
1 review
1 helpful vote
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January 13th, 2023

For pricing of the digital items, it's terrible. However, the experience of it is great if you know your kind of game. If you don't want your child interacting with others without calling them, there is a way to turn chat off.

Tip for consumers:
It's a multi-game platform with in-game currency and original games on it. It's program is in Lua and it has chat with weak-ish sensoring.

Products used:
I would buy the game currency with external recourses and redeem the card internal to the platform.

Service
Value
Quality

Date of experience: January 12, 2023

Thumbnail of user vladimirl17
Illinois
1 review
2 helpful votes
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October 5th, 2018

Alright, so Roblox. I love this game.
The game has an amazing concept of a game, with building games are amazing.
The game is becoming kind of corrupt with the moderators not taking much action against people who violate the terms of service, but they do an Ok job. Be aware of Free Robux scams which can steal your account. This developing platform is perfect for a kid who is interested in making there own video game. If you come across bad behavior or exploiting when playing Roblox Player, just ignore them, or just simply leave the game your playing. Overall, I love this game. I have been playing for almost 5 years and I love this game.

Date of experience: October 4, 2018

Thumbnail of user dongl9
Canada
1 review
0 helpful votes
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April 20th, 2021

I love it so much and it is very good. Bee Swarm Simulator, Islands, and others are all so great games! It is a great game and I'm now on premium because I love this. I just play this every day and maybe I play for an hour or 2.

Date of experience: April 19, 2021

Thumbnail of user joshuap19
Wisconsin
1 review
13 helpful votes
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August 27th, 2014

To all the parents who might be reading this (I am 11 years old) this site is an exceptional learning device, but it can have some violence. I assure you though, NONE of the weapons used in this game are real-life weapons, and there is NO blood or gore. Honestly, if your child can't handle a nice game like roblox, they shouldn't even be on the internet.

Service
Value

Date of experience: August 27, 2014

Thumbnail of user charlieo6
GB
1 review
14 helpful votes
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December 25th, 2013

Unacceptable behaviour.
I am disgusted to the site. Roblox allows swear words to used, allows glitches and allows children to be unsupervised = joining online party's without parental permission!
Do you aprrove this? I rate it 1/5 because of all the above.
Parents out there, watch out for your child.
I can shut down their site and i will.

Date of experience: December 25, 2013

Thumbnail of user robloxp
Mississippi
1 review
0 helpful votes
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October 20th, 2020

Agreeing with all the people who love ROBLOX, yeah it is a great game to let your child play. It is for all ages. I suggest to teach your child to know what money is and the value of it. To prevent purchases of course. But then, there's ROBLOX's bad side. People who sit on their couches eating pizza and drinking soda WASTING their lives putting up innopropriate images and games. And people who want to take it to the maximum level make exploits that allow you to rape someone. I think that should be a illegal criminal act and people should go to court for that. And then we have hackers. I personally think exploiters are alright if they do not damage other's experience. But people who exploit to ruin others progress and experience should be punished no matter what. My overall opinion is that as long as you check up on your child every 5-10 minutes or so and turn off their chat, they will have a good time on ROBLOX!

Date of experience: October 19, 2020

Thumbnail of user adelinelucci
New York
1 review
2 helpful votes
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June 20th, 2023

Roblox say they do not permit harassment or bullying at the same time banned the wrong people for the wrong thing. For an example I got banned for one month for calling my friend a rat. But then other people don't get banned for calling people names bullying people actually harassing people saying sexual things to other people making people feel uncomfortable. The fact that roblox banned people who talk to their friends the way they normally do but don't banned other people for doing inappropriate or saying inappropriate things. Roblox please fix this.

Date of experience: June 20, 2023

Thumbnail of user devins152
Connecticut
1 review
1 helpful vote
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July 28th, 2021

To start off with, the moderation is by far the most terrible that I've seen in any game. They ban for the worst reasons and most of the time you can't even reactivate your account after getting banned. Instead you have to contact them about it since they can't do something about making it easy to reactivate your account. Also another thing is that they are a massive cash cow, and instead of creating monthly codes for robux you have to spend countless money for it. Roblox has gone way downhill over the years and its kind of sad how they are like this. Despite those hugely unnecessary flaws, Roblox is still as enjoyable as they were since the beginning with the community-based games

Service

Date of experience: July 28, 2021

Thumbnail of user amyo737
Michigan
1 review
0 helpful votes
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May 1st, 2022

I bought my granddaughter 125 dollars in Roblox for a Christmas present. The next day someone from California hacked her account and spent all her money. I wrote to Roblox and was basically told oh well too bad. I am now having to replace the Christmas present

Service
Value
Quality

Date of experience: May 1, 2022

Thumbnail of user oijfcknhbve
California
1 review
3 helpful votes
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November 15th, 2018

Yeah its good for me but people dont like it for "online dating" which actually went downhill from this year, scam bots are really the only problem. Other than that its a good platform with games as Bloodfest, Arsenal, Pet simulator, and Island royale. There are more games that are good but whatever.

Tip for consumers:
Ignore the online daters, leave the game join a different server

Service
Value
Shipping
Returns
Quality

Date of experience: November 13, 2018

Thumbnail of user angryr2
Pennsylvania
1 review
0 helpful votes
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August 2nd, 2020

It was awful I said "Abc to trust trade" the person said "abc" I then explained how bad it is to trust trade and the risks. I don't recommend doing anything to help them out you'll get banned. Mine was only 3 days But It has been worse Im done with helping them out!

Date of experience: August 2, 2020

Thumbnail of user infamousx
Wisconsin
1 review
2 helpful votes
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February 2nd, 2024

They charged me and extra 400 for a private server when I only purchased 1 so total they charged me was 800 robux I been asking the developer and the roblox support to give me a refund because I know for a fact I didn't purchase 2 server but they are taking so long and not replying to my emails I sent so don't waste your hard earning money into this stupid gay as game $#*! roblox and all those dumb as creators and supporters yall trash as can't help for $#*!

Tip for consumers:
Roblox is a scam

Products used:
Nothing they scam me

Service
Value
Shipping
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Quality

Date of experience: February 2, 2024

Thumbnail of user georged865
New Jersey
1 review
11 helpful votes
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November 5th, 2021

People should not use Roblox because people are playing it too much and not thinking about The outside world like getting together with kids instead of playing that game it's taking away a friendship with people sitting on their devices all day long and it's boring because I need something to do after school like an activity just now while they're in school but please get back to me as soon as possible thanks

Date of experience: November 5, 2021

Thumbnail of user joshm156
Florida
2 reviews
0 helpful votes
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November 22nd, 2017

Great website to build your own games! It also has lots of cool user made games to choose from. Its free to play, but if you want to customize your avatar, it costs alot! Gear and hats are way too expensive. Other than that, its a fun site for all ages! I build lots of games on here.

Date of experience: November 20, 2017

Thumbnail of user autumnh126
New Mexico
1 review
0 helpful votes
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December 7th, 2022

My son has put so much work into dozens of games on Roblox. We spent money on the game, he had a ton of friends, and he streamed his games and played with people who found him on Twitch. He had his account deleted due to false reports of a troll from Twitch. The person made it seem like he wanted to play with him, then made false reports over and over until my son lost his account. I sat and watched the whole thing. I felt so bad because streaming is my son's dream, and people like that guy is ruining it for him. The money we spent on Roblox is gone, all the hours my son put into it, and his favorite streaming material is gone thanks to false reports by one awful Twitch troll. I feel so bad.

Tip for consumers:
It is not safe for kids. Roblox does not care or verify if reports are false. They say there are actual humans who review the reports, but it either isn't true or they don't actually do any reviewing. If they had reviewed anything they would have seen my son didn't even chat. He joined a game someone from Twitch said they wanted to play with him, that's it. He cried. Disappointing.

Products used:
We bought robux a few times. We know better now.

Service
Value
Returns
Quality

Date of experience: December 7, 2022

Thumbnail of user gameb1
Switzerland
10 reviews
28 helpful votes
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October 18th, 2018

The game has many hackers now. In the beginning it was just me, but now everyone is hacking the game to shreds. Also there is weird people that say weird things in chat that are inappropriate. Its time to stop. When will you learn that your actions have consequences.

Date of experience: October 17, 2018

Thumbnail of user idks2
Saudi Arabia
1 review
2 helpful votes
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July 10th, 2022

Roblox is terrible, it is inappropriate and teaches your kid bad thing. I would not recommend it to. Anyone. I tried Roblox before and I am telling you it is the most inappropriate app you can give yourself or your child

Tip for consumers:
Never use Roblox.I know some of you hear d that Roblox is like 6+ but trust me just look more and you will find some very disturbing things .

Products used:
Etc

Service
Value
Shipping
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Quality

Date of experience: July 10, 2022

Thumbnail of user larryd846
Ohio
1 review
2 helpful votes
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April 17th, 2023

The worst customer service imaginable, people who have no idea what they are doing and shouldn't be in that field. Fraud and money scams. Your child will be exposed to inappropriate content that is not ever moderated appropriately. Better to find somewhere else to enjoy your time on the internet. Not somewhere that's going to steal money, never respond and have terrible service, and doesn't appreciate its consumers. The worst service in the face of the planet. Everyone associated ought to be ashamed and embarrassed.

Service
Value
Shipping
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Date of experience: April 17, 2023

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In Roblox, any game or experience imaginable can be created. Players can create the ultimate theme park, compete as a professional race car driver, star in a fashion show, become a superhero, or simply build a dream home and hang out with friends. In t...

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