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Roblox

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Overview

Roblox has a rating of 1.9 stars from 1,090 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Roblox most frequently mention customer service, online daters, and credit card problems. Roblox ranks 56th among Role Playing Games sites.

  • Service
    286
  • Value
    252
  • Shipping
    163
  • Returns
    190
  • Quality
    254
Positive reviews (last 12 months): 7%
Positive
3
Neutral
2
Negative
38
View ratings trends
264
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How would you rate Roblox?
Top Positive Review

“Roblox”

Vaulteons channel g.
12/19/23

Roblox is a very fun game for young kids to play and for even older people to create content and meet new friends, Even though there are sometimes when people are mean and don't understand that not everyone is like them so they just mess around trying to get a reaction, this is the main reason why I am giving Roblox 4 stars.

Date of experience: 12/17/23
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Top Critical Review

“Fraudulant charges”

Beth W.
12/12/24

I have six unauthorized charges on my credit card. Contacted customer support, and they said they needed receipts to investigate further and are not reversing the charges, even though I provided the last four of my CC. I do NOT recommend to anyone to subscribe to Roblox, as they do not know how to effectively manage situations like these.

Date of experience: 12/2/24
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Reviews (1,090)

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Reviews that mention popular keywords

customer service (76) fun game (53) credit card (40) gift cards (32) email address (11) fun games (53)
Thumbnail of user christiand69
Philippines
1 review
9 helpful votes
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April 11th, 2018

ROBLOX... roblox is the worst game ever, Roblox has many problems like pornography games and bugs and sometimes its laggyso this game is suck! And also to get "ROBUX" you need to buy it with adebit card to get so this game is really full of sh#t

Date of experience: April 11, 2018

Thumbnail of user jamesw2667
South Carolina
1 review
0 helpful votes
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November 20th, 2020

Roblox is absolutely the worst. All you do in roblox is walk around. Which is boring. I'd prefer other games like Minecraft. I think I'd rather play any other game than Roblox. Worst game ever.

Date of experience: November 20, 2020

Thumbnail of user amarao
New Jersey
1 review
2 helpful votes
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January 4th, 2018

Roblox is an amazing game. Unlike minecraft, you can play more than 1 game.
You can even make your own!
Roblox is my favorite game, it should be yours too!

Service

Date of experience: January 3, 2018

Thumbnail of user elij23
Virginia
1 review
2 helpful votes
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April 24th, 2020

As a 10-Year-old kid that has been on Roblox for about 4 years now, I have never seen a hacker or a bad image or anything that a parent would not want their kid to see Roblox can be motivating fun and entertaining in many ways if you want to protect your kid I am not stopping you if you want to protect your kid from harm I can say turning on parental controls to prevent chatting with other people such as (Online Daters, People trying to get personnel info, And people saying free Robux even though its a scam) I have been on Roblox as a kid from 1st grade all the way to 5th grade and I have never found anything wrong that was on Roblox just to inform any parents or kids out there before checking this game out my final words are Turning on parental controls if necessary for your protection and your kids.

Date of experience: April 22, 2020

Thumbnail of user calvinc101
Illinois
1 review
0 helpful votes
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June 27th, 2020

Roblox is such a great game. It makes kids experience different people's creation. Roblox is also safe for kids because of safe chat. I really like it.

Date of experience: June 26, 2020

Thumbnail of user jamesg743
Oregon
12 reviews
35 helpful votes
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May 10th, 2021
• Updated review

After numerous (and I mean NUMEROUS) DMCAs and other copy strikes of games, the site has plunged into the abyss of horrible content quality. Events are no longer existent, everything in the market is paywalled, every good game is locked behind a Robux fee. This is not even mentioning the account theft that is now rampant.

Tip for consumers:
The game sucks now, try to find a better game for your kid to play.

Products used:
The game

Service
Value
Quality

Date of experience: May 10, 2021

Good for younger audiences
October 5th, 2018
• Previous review

When you play, they have Some good games but they dont really cater to older audiences that play same with the fact that there is no free obtainable currency that is legal on their site, I wish they brought back Tix so we could play the site without having to spend any actual money.

Date of experience: October 5, 2018

Thumbnail of user chrisj1255
Texas
1 review
0 helpful votes
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August 27th, 2022

Hello I am Chris I just bought a Roblox Gift card and i did everything right bla bla bla but then when i go to check how much I got I got nothing I refreshed more than five times and nothing 25$ spent for nothing Roblox sucks.

Date of experience: August 27, 2022

Thumbnail of user bobb986
New York
1 review
0 helpful votes
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July 3rd, 2020

Roblox lets you're child play Obstacle Games and games with friends! It even helps you with Privacy Settings so you know what you're child does and make sure they do what you want!

Date of experience: July 1, 2020

Thumbnail of user dominika8
GB
1 review
1 helpful vote
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November 18th, 2020

So my son is 13 and as a mistake, his Roblox account was set to the age of 12 I contacted Roblox support and they wouldn't help at all they wouldn't turn off his safe chat and my son really wants that and it isn't like my son would give any private information he mostly gets them back for some sort of scam's my son would love his safe chat off because on the Discord servers like the Greenville ones they think that he is under-aged and he gets banned.

Date of experience: November 18, 2020

Thumbnail of user joshp46
GB
2 reviews
1 helpful vote
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September 4th, 2017

Roblox is a good game website however It is almost impossible to make a game and it is rubbish on mobile and consul as there is barely any games. Game needs to be improved!

Date of experience: September 4, 2017

Thumbnail of user konay7792
Myanmar
1 review
0 helpful votes
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July 22nd, 2023

V2.586.0 is not good/I need playing for mobile /My mobile is android v10/This porprans please you roblox is other people is a porprans /me phone is not google play

Service
Value
Shipping
Returns
Quality

Date of experience: July 22, 2023

Thumbnail of user waldeezn
New Jersey
1 review
12 helpful votes
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November 7th, 2018

If you are here to complain about a stolen account, reason to get banned, etc YOU ARE STUPID you caused that by playing a free robux game of you said something offensive to somebody and the moderation team is too small to read the reports! Stop complaining about dating those people are idiots and the moderator team is small SO SHUT THE $#*! UP! You $#*!ing Steve Harvey x Dr. Phil Lookin $#*!.

Date of experience: November 5, 2018

Thumbnail of user 30aramza
California
2 reviews
7 helpful votes
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February 8th, 2024

Its a game where you play other games customize your avatar make friends and play really fun games! You can even make your own with riblox studio

Service

Date of experience: February 7, 2024

Thumbnail of user arthurm341
Massachusetts
1 review
0 helpful votes
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November 19th, 2020

The problem with this game is that sure everything is AMAZING but the one problem that a lot of people want to fix is the one problem were you need to own a mouse to scroll on a Chromebook. This has effected a lot of players if they can fix this and maybe some bugs then that would make Roblox a lot better.

Date of experience: November 19, 2020

Thumbnail of user jackyl24
California
1 review
3 helpful votes
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December 3rd, 2019

Chat is broken! I cannot say anything, ever. Nothing. If i say the word "hi" it is tagged! It urns out eveyone else was effected by this! Stay away it is hacked! Someone got your personal info!

Date of experience: December 3, 2019

Thumbnail of user nellim7
Ukraine
1 review
1 helpful vote
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March 6th, 2023

Dear fellow players,

I want to share my experience with you all. I donated $105 to this game, hoping to enjoy it even more. However, just a week later, for some reason, the genius developers decided to block my account for "unauthorized payment".

Unfortunately, I couldn't do anything about it because my phone was broken. And as if that wasn't enough, shortly after that, the war in Ukraine started, and I had to deal with much more pressing matters than my gaming account.

Now, my kid wants to play the game like before, and I want to restore my account and continue playing too. But the developers don't seem to care about us. They don't respond to our messages, and they don't seem to be interested in resolving the issue.

It's incredibly frustrating and disheartening when developers refuse to engage in a dialogue with their players. We as players invest our time, money, and effort into these games, and we deserve to have our concerns heard and addressed.

As players of this game, I urge you to support us in this matter. We want to have a dialogue with the developers, but they're ignoring us. This behavior is unacceptable, and we deserve better.

Let's band together and show the developers that we won't tolerate this kind of treatment. Our voices matter, and we deserve to be heard. Please join me in demanding better communication and support from the developers of this game.

Thank you.

Date of experience: March 6, 2023

Thumbnail of user julianj52
Michigan
3 reviews
5 helpful votes
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April 20th, 2020

I love this game! At times it does get annoying like disconnections. But overall it's good: 0 I wish Tix was around too but it's gone :( But I've played this for 4 years! It is really fun

Date of experience: April 20, 2020

Thumbnail of user vasyag1
Germany
1 review
0 helpful votes
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February 1st, 2024

Roblox keep banning me for no reason, like spamm WHEN I WAS JUST WRITTING FAST WHAT THE HELL, and it doesnt even want to check did i spamm or not, roblox banns are so stupid

Tip for consumers:
roblox keep banning me for no reason, like spamm WHEN I WAS JUST WRITTING FAST WHAT THE HELL

Products used:
roblox keep banning me for no reason, like spamm WHEN I WAS JUST WRITTING FAST WHAT THE HELL

Service
Value
Shipping
Returns
Quality

Date of experience: February 1, 2024

Thumbnail of user dasdaa
Sweden
0 reviews
0 helpful votes
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January 4th, 2022

Roblox admins banning me for no reason
Roblox admins is abusers
Roblox is trash game
Roblox is awful game
Roblox is worse than Minecraft
Roblox is poo game
Roblox is worst game
Roblox is not for kids
Roblox is trash game
Roblox is s##t game
Roblox is most hated game
ATTACK ROBLOX!
HATE ROBLOX!
CALL ROBLOX TRASH!

Tip for consumers:
Ban Roblox
Minecraft is better than Roblox
Do not play Roblox
Roblox is most hated game

Date of experience: January 4, 2022

Thumbnail of user lanaf53
Wisconsin
1 review
0 helpful votes
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December 21st, 2021

So atlest once in evry game some one has told me to kill my self or die i have problems with stuff like that idk how they can get away with saying that most the time it is bc the out fit im wareing

Date of experience: December 21, 2021

Thumbnail of user suckss
Netherlands
1 review
3 helpful votes
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June 30th, 2019

From a 11 year old me I would say it $#*!IN SUCKS
It censors nearly half of the words in THE ENGISH LANGUAGE
It SUCKS DONKEY ANUS
EVEN If u were to play it you'll just be teamed up with some 5-7year olds

MY conclusion is that its COMPLETE GARBAGE!

Date of experience: June 30, 2019

Thumbnail of user hidobat
GB
1 review
4 helpful votes
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March 21st, 2019

You join ROBLOX, and find out the top games are stuff like Adopt Me. You see a bunch of people as babies and parents, and think it sounds fun. THE NEXT THING YOU KNOW... people there have no idea what babies act like. They only cry and poop and eat, according to them. It's fun if you find games that aren't that kind of stuff, for example, My Hero Academia Roleplay by Mhycro has a great fanbase. (I'm a mod on MHARP, and there are toxic people, but they will be dealt with.)

Date of experience: March 21, 2019

Thumbnail of user leaw36
GB
1 review
2 helpful votes
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February 15th, 2021

Hello so I see your here so I'll be saying this to this kids and parents I'll give a msg next so kids do not go to free robux websites they'll steal your password and please do not od there is a high chance it's a 50 yr old man behind that screen
As now for the parents the bad reviews are three year olds wanting attention of got their password stolen from a free robux site and is now rage quitting so basically if your child got scammed on adopt me sorry to break it to you but they don't do refunds and tbh hide all your credit cards and stuff tbh I'm speaking facts I'm a child- I know what Roblox is like it's a 1 star review because most people look at them so I get my msg across quicker

Service
Value
Shipping
Returns
Quality

Date of experience: February 15, 2021

Thumbnail of user jrp6
Illinois
2 reviews
19 helpful votes
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July 13th, 2017

This game is like Legos - building blocks. All the games and content you see were created by players, not Roblox company. This means that you can build your own game for other people to play. The games, worlds, clothes, accessories, everything is created by players. Sounds neat. Except that players are people, and a certain percentage of them will always be bastards.

So hypothetically I could create a game that has a huge billboard with an image on it, and I can point the URL of this image to... say... some pornography or worse. There is no mechanism to stop me from doing this, and people have done it. They actually make games to draw young kids in, and then script in porn images to flash in front of them at some point. I've tried over a hundred games and I've run across two of these.

That said, there are still three stars on my review. It's a solid game with a (mostly) good community of kids and parents who play it. If there were some reliable parental controls and monitoring of inappropriate activity, then this would be 5 stars. But since my kids can only play when I can play, that's not very convenient for either of us!

Bottom line: Great game if you can play WITH your kids.

If that is not an option, do not allow your young kids ages to play this or any other online game until they are old enough. Especially sandbox games with player-created content and no controls or monitors.

Date of experience: July 13, 2017

Thumbnail of user mollyb152
California
2 reviews
0 helpful votes
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October 17th, 2020

It is a great gaming platform for kids but make sure your child does not fall for scams. It also gets bots, but Roblox is dealing with that issue. For all those parents complaining about the kid's account getting stolen, it is not robloxs fault, it your because you did not bother to look at Those FREE ROBUX and FREE ADOPT ME PETS scams twice. They ask for the accounts password and steal the account

Date of experience: October 17, 2020

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