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    Roblox

Roblox

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Overview

Roblox has a rating of 1.9 stars from 1,090 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Roblox most frequently mention customer service, online daters, and credit card problems. Roblox ranks 56th among Role Playing Games sites.

  • Service
    286
  • Value
    252
  • Shipping
    163
  • Returns
    190
  • Quality
    254
Positive reviews (last 12 months): 7%
Positive
3
Neutral
2
Negative
38
View ratings trends
264
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How would you rate Roblox?
Top Positive Review

“Roblox”

Vaulteons channel g.
12/19/23

Roblox is a very fun game for young kids to play and for even older people to create content and meet new friends, Even though there are sometimes when people are mean and don't understand that not everyone is like them so they just mess around trying to get a reaction, this is the main reason why I am giving Roblox 4 stars.

Date of experience: 12/17/23
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Top Critical Review

“Banning without a reason or looking into it or for the reason”

Erimide O.
10/4/24

Firstly I am a player who`s been currently playing for 5 long years and I`m here to share an experience that has just happened to me for the first time. I`m currently writing this 20 mins after the event. First let me start overall when you overlook the major problems its a really smooth business with plenty of splendid games. But a main problem is banning...it`s okay to ban but to ban without knowing the reason is very rude and unfair for the banned person. They might have been bullied talked back(maybe not insult but question why the player did ----(something bad example bully or insult) and get reported and banned that is very rude and unacceptable i can`t stand unsensible movements that you did not even think about or look into properly into, sure it may not be your job to check the chat in a game that caused them to be banned before banning them so you know if they have a very good reason for saying something. The reason i am unable to screen shot is because i am playing on a laptop and i was not with any type of other device,plus i got banned veryt quickly.

Date of experience: 10/4/24
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Reviews (1,090)

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Reviews that mention popular keywords

customer service (76) fun game (53) credit card (40) gift cards (32) email address (11) fun games (53)
Thumbnail of user neilt64
GB
1 review
6 helpful votes
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December 14th, 2019

I'd say it is good. The report system is broken. Let me show you some simple steps:
1. The report is sent

2. The report is ignored after 5 seconds

3. They have a desicion to delete the user or not

AND the tagging system
When I say something like: GO COMMIT DIE It gets hashtaged.
Also my favourite game is Terminal Railways. I got this shot of the ICE 3 tilting at Vic. Fields

Date of experience: December 14, 2019

Thumbnail of user dukem48
Michigan
1 review
0 helpful votes
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April 22nd, 2023

Pembroke has a strong personality i feel that They should remove that you can get arrested because if you waiting in line at starbucks a 2 year old police officer arrests you because you got a speeding ticket

Date of experience: April 20, 2023

Thumbnail of user ericw103
South Carolina
2 reviews
3 helpful votes
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May 2nd, 2017

I didn't want to like roblox, but my kids talked me into it and now I'm hooked. I like to make shirts for ppl to buy, I've got builders club so I get robux every day, and the games are as varied as you can imagine. One day I'll be playing jailbreak or another I'll be a medieval warrior lol

Date of experience: May 2, 2017

Thumbnail of user pooyc
Australia
1 review
3 helpful votes
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June 16th, 2023

Roblox is so unfair. This game gives you no explanation to why u got reported and this game is 13+ so i can say whatever the $#*! i want and if u get offended you can go cry to ur mummy unkess u dont have one. It's ur fault for being under age, don't be a $#*! and $#*!ing say something back you stupid whore. Roblox can kiss my $#*!ing $#*! and stop being so sensitve.

Date of experience: June 16, 2023

Thumbnail of user saminas4
GB
3 reviews
3 helpful votes
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September 26th, 2023

I disliked the way roblox manages in experience purchase. For one of skibidi games, I purchased quite a lot of stuffs for me and my nephew but after a week time, the game has disappeared totally. I contacted roblox team and I was told to contact the creator directly but I do not have any other way to contact as that particular game is not there at all. In that case, the roblox team is unable to help as they do not have access apparently. This is a complete rip off as customer pays money for passes but they remove access without refunding or notifying of removing access. This is a total disappointment and I won't buy any in experience passes in the future. I would encourage all adults or parents to do the same.

Products used:
Game passes

Date of experience: September 26, 2023

Thumbnail of user lt235
Connecticut
1 review
0 helpful votes
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April 13th, 2022

I've had an account for many years now. As im in college, I decided to take a break for about 2 years. When I came back the account was hacked (stolen) and placed on another email address. Emailed roblox, they gave it back. Sweet right? Nope. The person who stole it emailed roblox and stole it right back. Why would roblox allow this? Idk... so I emailed again. This time it's "oh... we can't verify ownership sorry. Just reset the password or give us another email address ending *******@yahoo.com". That was the hackers email address ending... I always used outlook.
So today I finally had to say goodbye to all my childhood memories because of roblox. If they can't figure out how to help people get their account back, they shouldn't even have support. Very upsetting.

Tip for consumers:
Don't use it

Date of experience: April 13, 2022

Thumbnail of user ethanl63
Florida
16 reviews
6 helpful votes
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May 4th, 2020

There are many different games to chose from. You can also, make great friends on Roblox. A lot of players are becoming addicted a lot of them are already addicted just join Roblox to see what the fun is about!

Date of experience: May 3, 2020

Thumbnail of user justinr379
Texas
1 review
4 helpful votes
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April 18th, 2020

I tried reporting a hacker in my game, and Roblox deleted my game over about a month and would not give it back. Also it is hard to communicate with them in human. Not very good. Oh, just to make it worse they would not ban the hacker in my game I reported him like 12 times, and still would not ban him.

Date of experience: April 18, 2020

Thumbnail of user anthonyj944
Texas
2 reviews
2 helpful votes
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July 29th, 2022

Roblox is the trashest game, I got banned for 1 day because someone reported me for saying "$#*!" but the thing is he called me a girl when I had a avatar like a boy. And also the chat filter is like 100 life guards watching you in a baby pool to make sure you don't drown even though its only 2 feet deep. Whenever I try to paste a link like this https://youtu.be/Obsx4kseBW8 it censors it.

Date of experience: July 29, 2022

Thumbnail of user helpm5
Indonesia
1 review
1 helpful vote
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October 23rd, 2019

Parents know nothing about roblox when parents see someone curse they think roblox allows it and thinks its a bad game that their kids shouldnt be playing, roblox has decent free hats that you can get they also have pretty good games you can make your own game you also can learn about scripting and grammar in roblox, reporting usually works with a valid and a good reason. Yes there is volence but its not like you ram into people then there are blood everywhere, i have been playing for 2 years and i have seen useless updates, sometime they listen and make really good updates, i recommend roblox for 7+ y/o

Date of experience: October 22, 2019

Thumbnail of user sfkempenaar
Netherlands
1 review
2 helpful votes
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July 8th, 2023

There have been plenty of bans on players who abused the system. But the ones abusing, provoking and harrassing those banned people seem to often get a free card. It is rediculous and discriminating that this can happen. In the past i made alot of video's of people who came away with hacking, bullying and provoking other players. Sadly, thanks to Samsung, those video's are gone from a crashed SSD. I will try and get more proof again of the injustice of Roblox.

Tip for consumers:
They are discriminating

Products used:
Games

Service
Returns
Quality

Date of experience: July 8, 2023

Thumbnail of user michaels2319
North Carolina
1 review
1 helpful vote
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June 23rd, 2019

Parents need to know that if your child enjoys games with high ping and incredibly low frame rates, they will love roblox. For the majority of us, who prefer low ping and high frame rates, roblox is absolutely garbage. Recently, they have forced roblox game developers to add a new graphics system called "Shadow Map" into their game. Shadow map is an amazing feature to have in your game if you like everything to look incredibly ugly, and you like having incredibly low frame rates and very high ping. This has essentially ruined roblox for me, and I have no interest in playing it anymore. If you have an i9, 20, 000 dollar gaming computer, however, I'm sure it will run fine. Overall, I think it is ridiculous for a computer which is of decent quality to be lagging on a platform which has games that are made out of legos.

Date of experience: June 23, 2019

Thumbnail of user geraldineh16
GB
1 review
3 helpful votes
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March 25th, 2018

My daughter lost a very valuable item through the Roblox Official Trading System. When we contacted Roblox they refused to investigate the problem. It took my daughter 2 years to save the items she lost. My children have had multiple problem playing Roblox over the past few years including spammers and pornographic games on the Roblox site. It is a very unsafe platform for children and Roblox offer extremely poor moderation and customers services.

Date of experience: March 25, 2018

Thumbnail of user shelbyh25
Idaho
1 review
9 helpful votes
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April 7th, 2015

Just to let you all know... I'm 15 now. I have been playing on Roblox for about 3 years now... and its "ok". In my first year and a half of playing this, it was like nothing else even existed. It was so fun to play that I was on it whenever I could. But after that, roblox became, well, trash. There was a lot more hacking going on, cyber-bullying, just crap that I couldn't stand. I had VERY FEW great friend on Roblox. Some I actually decided to meet in person and became best friends with in real life. Yes I know stupid idea but I had an adult with me so I was fine. But some of those friends I only got to see like once to three times a year irl. Ever since a lot more hacking and bullying came into the picture... Roblox just isn't as fun anymore. I have had my best friends quit and so I can rarely talk to them anymore. I just really hope someone can change this problem so my friends will gladly join roblox again.

Tip for consumers:
I recommend not having someone join Roblox who is very sensitive to bullying and can't handle hateful words. Also someone who rages about hackers....... it's no fun when you have someone who rages over it

Date of experience: April 6, 2015

Thumbnail of user as293
Viet Nam
1 review
0 helpful votes
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January 21st, 2019

Me myself is a f2p (free to play player), and yes, roblox is full of "robux needed" items that you guys will like, "powering your mom's credit card" to get some of those, but come on, its fine when we dont have any robux you losers, you can still enjoy your fun even when you dont have BC or so, you can just make a game and get robux from those for free!
Talking about games, its not just a single game in a website or something, but you get to choose from a huge variety of games that you want to play, from FPS, to Obstacle Courses, Puzzles and more! Sure i mean you will be like "but i dont have anything left to play!", then why dont you just create one in roblox studio?
So yea you losers who think roblox sucks, please take a closer look at it before making a review.

Service
Value
Quality

Date of experience: January 19, 2019

Thumbnail of user andred86
Georgia
2 reviews
70 helpful votes
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September 10th, 2020

So, Roblox is an amazing app. I give it 5! Why? Because it's my childhood game. I started at 2016. I was a guest. Learning controls, it was cool. Around 2018 or 2019, I started on PC. I think PC is better than mobile cause, my mobile is old, so it crashes.

Date of experience: September 10, 2020

Thumbnail of user alexl1136
Australia
4 reviews
1 helpful vote
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March 9th, 2023

Roblox is the best game for kids! But it might get boring for adults but creators can change settings for their games. You can also make your own game without coding. Also, there are millions of games so there is everything for anyone. But Roblox should filter out bad games.

Tip for consumers:
Play this game! It is really good!

Products used:
Can buy with Robux bought with real money

Service
Value
Shipping
Returns
Quality

Date of experience: March 8, 2023

Thumbnail of user delaneye3
Michigan
1 review
2 helpful votes
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July 9th, 2020

I literally can't get into the game because of the stupid "Verify you're not a bot" $#*!. I cannot get past it and it's soooo annoying. I tried to do it for like 20 minutes and gave up out of anger. 0/5 stars. This game can't even be played. It sucks.

Date of experience: July 9, 2020

Thumbnail of user rayj359
Florida
1 review
2 helpful votes
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October 18th, 2023

Roblox was good when I was a kid but now that I'm older it's changed and all the limited items I owned as a child were stolen from me, Roblox won't help you at all if you lose these items without their two-factor setup which I didn't have because I only ever play on Xbox. My advice is to be careful which games you join because Roblox doesn't protect it's site at all from scammers.

Tip for consumers:
Just be super careful, it’s hard to eat knowing this has happened to me even if it just a game I feel very affected by it for some reason.

Products used:
Super super happy face, a purple butterfly face, a face with an explanation point, and more I forgot there’s a list of items stolen from me that Roblox just ignored. Items totaling over $2k in losses

Service
Value
Quality

Date of experience: October 18, 2023

Thumbnail of user janed642
West Virginia
1 review
11 helpful votes
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May 4th, 2020

I think that the game is amazing but there are a few problems. The first problem is blocking out numbers and certain words, I think that the people who play should be able to say anything they want as long as it is not bad. The second problem is that some of the people that play date online and offer things. The last problem is that people bully a lot. The last time I played I got bullied i hope you fix these.

Date of experience: May 4, 2020

Thumbnail of user dustins408
New York
1 review
0 helpful votes
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January 19th, 2024

A $#*! ton of lag in games across multiple devices including console and computer. I have tried playing more of the simple games here and had multiple frozen screens for just jumping

Service
Value
Shipping
Returns
Quality

Date of experience: January 19, 2024

Thumbnail of user homers27
GB
1 review
4 helpful votes
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January 17th, 2019

So a lot of parents think roblox is bad but a lot of people are so nice they even gave my son a free hat that was a limited. The community could change a tiny bit to block adult content but roblox is love any other online game and I think parents shouldn't hate on it if they haven't even played it and enjoyed the games.

Date of experience: January 17, 2019

Thumbnail of user crystalj296
Maryland
1 review
0 helpful votes
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May 3rd, 2022

I would say, in my opinion, that Roblox is a very excellent game. Besides the arguments that happen in games in Roblox, (which can be enabled by going to settings) it's overall a good game. I really enjoy all the games and the stuff you can do without robux. And there are many games you can play that don't need money, which is really helpful to people who still want to have fun, while not spending any money. You can play on any device which is also helpful to people who aren't always on a computer. I really enjoy all the different genres of games, and all the new updates and features roblox provides as it moves along the "journey". Even though Roblox sometimes has some ups and downs, it is overall a really good game.

Date of experience: May 3, 2022

Thumbnail of user noahk66
Georgia
1 review
0 helpful votes
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July 24th, 2021

The game is interesting in and of itself, but the verification is a catastrophe. I get why you don't want robots in the game, but this is ridiculous. I've been trying for an hour to figure this out, but it says I'm "too slow." At the very least, give me more time to finish the captcha, or use a different one. My favorite captchas were the last ones.

Service
Value
Shipping
Returns
Quality

Date of experience: July 23, 2021

Thumbnail of user briannab85
South Carolina
8 reviews
15 helpful votes
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July 2nd, 2020

Roblox can be fun but it can also be a bad website that u can get bullied on. Just if you have roblox than please be careful because one minute you could have 100% self confidence and the next you could have non.

Date of experience: July 1, 2020

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