Roblox

There were over 15 unauthorized purchases in two days made on my child's account without my password protection entered for the purchase. My credit card company automatically flag the activities and replaced my card. All Roblox did was terminated my child account and no further investigation into protecting their customer. Prior to these dispute, I've legitimately purchased many $$ for my child and they chose to ignore and disregard these previous purchases. They are ripping their customers off by choosing an easy path by just closing accounts instead of doing anything else to help their customers out. Horrible company and shame on the owners not valuing their customers in any way! In addition, when I contacted them, in one email it say as a one time courtesy, we will reopen your account and then few hours. Terminate the account again without any cause or explanation. Do not purchase with this company!

Hello there. I've been a Roblox player for around 8 years. You may be a parent or a kid reading this, but here we go... Roblox is a fun game. You can play tons of user generated games such as slap battles, brookhaven, you name it. But if you send even an emoji which is quote-unquote "inappropriate" then Roblox will hit you with a warning. Nothing crazy right? Wrong. Join back in that same server, say something completely normal, then instantly get banned for a day. That is what happened to me. I reached out to customer support, told them in full detail what happened, but they said they couldn't do anything because I did not own the account. I literally put the email as my personal email that I used for 2FA, but I guess that is not enough proof? They then stated that my ban was correct and they will not be making any justifications. Not only was it their fault that I got banned, they are saying that it is my fault for sending a normal emoji like the happy face. Outrageous.

Roblox is a very fun game for young kids to play and for even older people to create content and meet new friends, Even though there are sometimes when people are mean and don't understand that not everyone is like them so they just mess around trying to get a reaction, this is the main reason why I am giving Roblox 4 stars.

My daughter got locked out of her account. We spent hundreds over the years on gift cards. Contacted customer service. After multiple automatic responses they said they would do nothing to help us and locked us out of even contacting them about the situation further. Horrible telling my 11 year old that she no longer had an account with over $100 credit on her account.

My child bought a gift card with $15 of her allowance money. But when she went online to redeem it, it said invalid. The retail store referred me to Roblox customer service, who responded:

"Unfortunately, the code you provided is invalid or already redeemed and we are not able to assist with it further."

Roblox basically stole money from a child.

I have tried so many games including Roblox, this game is not bad, but it's support is so bad.
I have lost some accounts on other games like clash of clans, but after my first try I got my account back in less than 24 hours.
In Roblox ai have tried 4 times around 2 years, and the last result is, " we have provided you with all that we can at this time"(lost account).
What the f** bro, really stupid support.

This gamers being amazing but the games haven't been loading lately and roblox needs to fix this as it has been scaring many people into thinking there is a hacker. Please fix this. Other that this incident it's a fun game. Just fix this before I delete roblox

They are just copying and pasting, they don't even read what is your problem, they just send an answer to a completely other thing. I asked roblox support why cant we friend each other with a player on roblox (the add friend button is grey for both of us). And what i got is just sad. Nothing close to any solution. Just a feature that not even available in my country.

I have only been playing for roughly a week or two and I've been banned 2 times already. I had forgotten they have bots that will suspend your account over cuss words and I've had quite a few slips of the tongue but only 2 out of those times did I actually get in trouble for it. I was never cursing AT somebody and if I did it was towards my friends because that is how we talk to each other. Bad enough they use your previous bans to dictate how long you should be banned. I wouldn't recommend this game unless you are a holy saint who's vocabulary doesn't include obscenities. I'm not the type to go out of my way to make people feel bad or bully others and I'm still punished, don't expect the review team to help you either.

Customer service has been a complete joke, I ordered some gift cards and have only been trying to verify that they are activated through Roblox customer support. It has been 10 days of cyclical conversations, as if they have amnesia and don't remember the question, they've made me jump through numerous hoops, proof of purchase, scratching off the backs to give them the pin numbers, multiple photos sent of said gift cards, and the last email was that they can't read the PDF of my proof of purchase and I must send it in a JPEG... CAN'T READ PDFS?! Total clown show and more training is warranted... They've also glazed over my complaints that their customer service has been terrible... 10 days now and I still don't know if these gift cards are activated because they can't seem to figure out how to do their jobs. I'm beside myself with amazement...

Support team completely ignores your email messages. It is merely impossible to get a live person on the phone. The supervisor doesn't respond at all. Boycott these frauds. My suggestion... Just play free but do not buy any products from store or groups.

My daughter forgot her password. I emailed the support center many times and also left numerous voice calls. It's been over 4 days and all I received was an email stating that they would contact me within 48 hours.

Terrible Experience for us. Thought this was going to be great, keep the kids busy when i needed some time to do things around the house.

How wrong I was, I have repeatedly had my young kids heart broken because ALL of his hard work was Erased or manipulated by hackers... So i set off to read up and drew my own conclusion that "ROBLOX Inc". Does not care that people "exploit" (seems as it takes 10 sec to create a hack account, in case they get banned.)
I even read that they enjoy having all these extra accounts so they can boast numbers. They say otherwise, however seems to have been this way for 10+ years.

Anyway, I have withdrawn his account and put my money elsewhere!

Kind Regards,

Mrs. M

Very rude customer service. Requested to remove kids first name from username due to privacy / security concerns. Their response: We can't do anything. If you want, pay for it.
Even Xbox let me do that. Moving on...

1. Don't ban me for not knowing what bisexual means
2. Release updates in all country's at the same time. I want a display name without having to move to Germany.
3. please actually respond when I fill out a appeal form.
4.(most important one) please make limited items less expensive
Take the super super happy face for example, it went from $2 dollars to $350 dollars!

These people started by double charging my credit card. Then, they started to just charge it for fun. So far, they've made $82.90 worth of unauthorized charges against my account. If you look at their website, there is no way to tell when the purchases were made. I contacted them, and was pretty much told to get bent. So now, I had to pay my bank so that future theft from them will be stopped, and I have to dispute several different transactions and get a new debit card. All because this "company" thinks it's okay to steal.

Played the game for a solid 10 years. The game is overall an engine for exploiting children's ambition with no professional accountability for almost all activity if they can avoid it. Service is generally lazy and obnoxious and the platform has developed over time to find ways of incentivizing purchases while removing old features such as a permanent transaction history for their online currency and allowing people to nullify sales of clothing and game passes. The experience has an abundance of hackers and scammers as well which has been so ignored that it seems like their goal rather than providing any resolution. Photos of my experience having my account hacked with items I paid real currency for stolen

This game is happy to take your money but when you as a parent want some increased control over your child's account this company has set it self up to be incredibly difficult to deal with, and careful of the auto billing arrangements disgraceful

Absolutely appalling customer service, they do not care and do not deal with issues just take your money. Reading the reviews since I am shocked people actually use this game let alone spend money. Wish I had read the reviews before allowing my 11 year old on here, she thought she was purchasing items through a gift card I had added to her account, I then get hit with a £270 phone bill for purchases. Tried to sort through customer support they do not care one bit and will not help. Nothing more than an utter rip off, shame on them,

My daughter's account was hacked. Roblox customer service rep called my daughter a liar and told me it was't hacked, while I was literally staring at someone playing under her account name. Tons of money lost. This company protects the criminals!

Elite Gamer tried to seduce my 8 year old. Definitely looking into suing this website. I am appalled and it has affected my child. She thinks someone is out to get her now so I have handed everything over to authorities.

I've been playing roblox for 5 years now and no longer will. I got my account deleted for my behaviour. It's honestly unfair, all I was doing was defending myself from other users which were disrespectful to me. If you want to play this game then don't defend yourself or you will end up like me with a waste of money on robux and all your in-game items you worked hard for all gone.

Roblox is a game I've been playing for about almost 8 years now. I've had a lot of experience playing this game and that I suggest 8+, otherwise looked after by a experienced player or adult. There might be guns and stuff yes, but it must be expected for a platform where a player can make whatever they want. (Following the rules...) There are the problems here and there, like bad chat system, not the greatest moderation blah blah, but in all seriousness. It's a great game. For more older people, there's evening functioning groups like Hospitals, Cafe's and other businesses that are popular. I still play to this day and that it's a great childhood game.