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Roblox has a rating of 1.9 stars from 1,090 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Roblox most frequently mention customer service, online daters, and credit card problems. Roblox ranks 56th among Role Playing Games sites.
Roblox is a very fun game for young kids to play and for even older people to create content and meet new friends, Even though there are sometimes when people are mean and don't understand that not everyone is like them so they just mess around trying to get a reaction, this is the main reason why I am giving Roblox 4 stars.
Firstly I am a player who`s been currently playing for 5 long years and I`m here to share an experience that has just happened to me for the first time. I`m currently writing this 20 mins after the event. First let me start overall when you overlook the major problems its a really smooth business with plenty of splendid games. But a main problem is banning...it`s okay to ban but to ban without knowing the reason is very rude and unfair for the banned person. They might have been bullied talked back(maybe not insult but question why the player did ----(something bad example bully or insult) and get reported and banned that is very rude and unacceptable i can`t stand unsensible movements that you did not even think about or look into properly into, sure it may not be your job to check the chat in a game that caused them to be banned before banning them so you know if they have a very good reason for saying something. The reason i am unable to screen shot is because i am playing on a laptop and i was not with any type of other device,plus i got banned veryt quickly.
Clean for my kids. I play it, other kids at their school play it. It's appropriate for ages 3+. Everyone can find something they want on here. Chat filter works outstandingly, privacy settings can help set who can join them, etc. Would highly recommend!
Date of experience: November 12, 2019
If you let your child play this game know that all they want is your money and they care less about you or your child. I had an issue with them and contacted their customer service. The rudest, most unfriendly customer service experience I have experienced in my life. It's a dictatorship. They tell you this is it, don't contact us anymore. Companies like this don't deserve your money while there are other companies who appreciate their customers.
Date of experience: January 18, 2019
In the past 24 hrs I put $50 into this game for my son. We had to pay to get his name changed because they dont tell you, you need to use your gamer tag in xbox one when you sign up. I paid for an avatar that we lost, my son paid for different features and they are all gone. The website is not user friendly. I a trying to find away to contact the company to get my money back.
Date of experience: July 3, 2016
When I first got this game when was little I have always been loving it. Then I got it on my laptop, a while later it said that it cannot create a file that already exists. I went to change it in my files and there were no such thing as the file name they gave me. I don't know if this was to do with roblox or something, I tried to reinsall it but it still didn't work. I would really would like to get this fixed :(
Date of experience: April 2, 2021
Trying to resolve an $20 gift card that can't be redeemed because of the numbers on the card. Customer service has fail to help me out! Who keeps $20 receipt when I've purchased hundreds of dollars and never occurred an issue. It's simple check the bar code.
Date of experience: April 15, 2019
Roblox is a good game for kids. It's also educational. Some parents do not like roblox, but they never really played it. I have played many fun games on roblox. Also roblox got more moderators then any before. So you don't have to worry. Roblox is also a free app unlike minecraft having to pay 7 dollars. Save your money and let your kids play roblox.
Date of experience: October 11, 2019
I recently disputed some charges on my bank card from my son's Roblox account. Roblox reacted but terminating the account with no warning, no notice. They could have just suspended the account but oh no! Since the account is now deleted, I have lost literally thousands in purchases over a couple of years. It's just gone and Roblox refuses to reinstate the account nor provide a refund for my purchases. Apparently, just because you purchase stuff on Roblox doesn't mean you own it. BUYER BEWARE!
Date of experience: September 11, 2022
I was playing a game in roblox where people could free draw and someone drew an inappropriate symbol. I called them out and yet I get banned while they don't. I'm very dissatisfied with roblox moderation and they need to fix their issues.
Date of experience: May 26, 2022
I have played Roblox for three years now, and I have loved it :D. People are saying that it isn't for kids (aka Karens :p) and that's not true at all. Though the monitoring could improve a bit, it's still a good game.
Date of experience: November 17, 2020
If you seen the latest Reviews, it has been terribly rated so I will give my complete honest opinion on this without being biased on it. I live in Canada, so I hoped that it would give a good experience but suddenly, BOOM! Error 773 happening every time I try to join a server. When I enter the US and change my settings, it normally would be better but that is the incorrect answer for Roblox. Other errors appear. Seems like Roblox is turning hopeless slowly.
Tip for consumers:
It is hopeless and useless. Try other games.
Products used:
None
Date of experience: March 15, 2021
Good Game. What would get it 5 stars if the report system worked, have over 1000+ friends, allow you to make accounts with 2 and maybe 1 letter, and have spaces, dashes and periods. Overall it's a good game
Date of experience: December 27, 2019
Turns on my I love this game it's so amazing there's mini stuff to do in this game and I also love the egg hunt that they released
Tip for consumers:
No not that much
Products used:
It was very good and the games are also good except the eyeliner dares Roblox you got to fix that
Date of experience: March 16, 2024
Bad moderation, but fun games, i play this all the time and its pretty fun, only problem is minecraft clones on the website, maybe should fix that, anyways pretty good website, hope it stays up, bye. Lmao i added this bit for fun ok go on to the next review, please do.
Tip for consumers:
Roblos
Products used:
Roblos
Date of experience: February 18, 2022
Terrible service. Ordered a gift card online as a birthday gift for our grandson. He called us 2 weeks later and told us he still didn't receive it. We called the company and found out they did nothing other than take our money. After establishing a case # with Roblox nothing. No email ever, no call, NOTHING. We cancelled the entire thing. Still waiting for a refund. So proceed with caution.
Date of experience: October 3, 2020
It's impossible to delete an account, especially when you bought some stuff. They are thieves and scammers! Be careful! I changed my card (I had another CVV code) and they stole my money again. You can't cancel transactions. It's impossible to do it in your account. This button doesn't exist. Service is awful!
Date of experience: November 9, 2023
Protect your childs mental health. I caught my 10 year old little girl sharing suicidal thoughts amd quotes to her friends because of Roblox scamming, hacking and bullying! No child should be made to feel like this.
Date of experience: June 13, 2020
My son has played it for the last year. He is 6 and pretty much gets it. 2 months ago I got emails from my two credit card companies that there was suspicious activity. Turns out that while using the app he was clicking through some of the features and clothes for his avatar and racked up over $2000 in charges. You can't call roblox, the email I sent gave instructions to reply with detailed information including the the time of purchases. We are talking about dozens of clicks for a few weeks every day.impossible. After emailing what I could find they told me me to contact googlepay. Guess what, you can't talk to them either and emails to them were pointless. Just say no. Amex guy I called said he had the same situation with his young daughter and he too could do nothing. Don't do it, there are other games for kids that don't try to steal money from parents
Tip for consumers:
0 customer service
Products used:
Roblox
Date of experience: June 15, 2023
Its really fun and I made friends on roblox!
But you have to look out of oder games, bullies, and scams.If a parent is reading this, Please watch your child play.
And ONLY get robux cards from Amazon or eBay.
Date of experience: May 27, 2020
My child's account has been hacked and taken over by someone. Roblox is completely unresponsive. I've contacted their help forum been "assigned" several tickets and not spoken to or been contacted back by anyone. I found a phone number to call and it literally says leave a message and we'll contact you via email... it even laughably says "For the most expedient service contact us through our customer support forum" Don't put your credit card info in or spend money on Robux unless you're fine with a hacker taking that from you.
Date of experience: April 6, 2022
A safe system. You can easily put parental controls on your childs account, disabling parties or invitations to meet/skyping or anything else social related. You basically have full control over what they do. ROBLOX does NOT allow glitches, bypassed words or inappropriate places. You may report the player for unjust actions/inappropriate actions. It's fine overall, but most adults don't know.
Date of experience: October 31, 2015
My 9yr old son's toon was hacked and stolen. Given he's 9, I've never bought anything without a gift card, no iTunes or Google play. They won't retrieve my son's account even though I verified it with mt email address last year and have purchases from 2018. The account has been open since 2017. We've spent $1000 in gift cards for that account and now it's just gone and my son is devastated. They've lost customers that don't hack and spend money on the game. Worst game ever.
Tip for consumers:
Don't.
Date of experience: February 10, 2021
The roblox cards you buy at walmart or other stores they take your money then wont redeem card points they ripped my little girl off of 10 bucks that she worked so hard for i think this game company and the creators should be reported to the fbi for scamming young children
Date of experience: July 21, 2020
My son was a Gifted and Talented, Straight A middle school student before he came to know about Roblox from one of his friends without my knowledge. He eventually got totally addicted to it. The worst thing is that Roblox doesn't need any parental permission to buy game cards with any amount of money and use the cards on-line. My son now fails in every subject in high school and still plays the game non stop. I tried everything to stop him but couldn't as Roblox declined to block his 'life time membership' account. My son now lost his entire career for playing this game non-stop and has turned extremely violent. Parents beware about this nasty game. It can ruin your children's lives. I wish this game never existed. They are really corrupt and don't care about children's future at all.
Date of experience: April 12, 2016
Moderation sucks you can see scams in the ads everywhere and when someone hacks they dont get banned its unfair like that but then this innocent person gets banned and roblox doesnt do anything unless their famous or gets attention
Date of experience: September 30, 2020
If you wanted to say anything on roblox... well guess what, you get banned. It's also a complete money steal, and roblox makes you wanna get robux ALL the time. Everything costs robux, and if they don't they are the worst made things in the world, and look plain ugly. You get made fun of so much that kids have been through actual depression. Oh yeah, did I mention that im a 12 year old that met a child predator. He added me on discord thinking he was gonna be a normal person but ended up sending me porn. Would never recommend to anyone. Babies, Kids, Teens, Adults, Seniors (especially) and to just stay away from this game
Date of experience: October 20, 2019
In Roblox, any game or experience imaginable can be created. Players can create the ultimate theme park, compete as a professional race car driver, star in a fashion show, become a superhero, or simply build a dream home and hang out with friends. In t...
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