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    Roblox

Roblox

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Overview

Roblox has a rating of 1.9 stars from 1,090 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Roblox most frequently mention customer service, online daters, and credit card problems. Roblox ranks 56th among Role Playing Games sites.

  • Service
    286
  • Value
    252
  • Shipping
    163
  • Returns
    190
  • Quality
    254
Positive reviews (last 12 months): 7%
Positive
3
Neutral
2
Negative
38
View ratings trends
264
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How would you rate Roblox?
Top Positive Review

“Roblox”

Vaulteons channel g.
12/19/23

Roblox is a very fun game for young kids to play and for even older people to create content and meet new friends, Even though there are sometimes when people are mean and don't understand that not everyone is like them so they just mess around trying to get a reaction, this is the main reason why I am giving Roblox 4 stars.

Date of experience: 12/17/23
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Top Critical Review

“Banning without a reason or looking into it or for the reason”

Erimide O.
10/4/24

Firstly I am a player who`s been currently playing for 5 long years and I`m here to share an experience that has just happened to me for the first time. I`m currently writing this 20 mins after the event. First let me start overall when you overlook the major problems its a really smooth business with plenty of splendid games. But a main problem is banning...it`s okay to ban but to ban without knowing the reason is very rude and unfair for the banned person. They might have been bullied talked back(maybe not insult but question why the player did ----(something bad example bully or insult) and get reported and banned that is very rude and unacceptable i can`t stand unsensible movements that you did not even think about or look into properly into, sure it may not be your job to check the chat in a game that caused them to be banned before banning them so you know if they have a very good reason for saying something. The reason i am unable to screen shot is because i am playing on a laptop and i was not with any type of other device,plus i got banned veryt quickly.

Date of experience: 10/4/24
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Reviews (1,090)

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Reviews that mention popular keywords

customer service (76) fun game (53) credit card (40) gift cards (32) email address (11) fun games (53)
Thumbnail of user nicko37
Texas
1 review
3 helpful votes
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January 21st, 2019

It's awesome but watch out for Oders (Online Daters) scams and more, but it is a good game and i love it!

Date of experience: January 19, 2019

Thumbnail of user simond42
GB
1 review
1 helpful vote
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November 26th, 2016

This game is a joke. They say it is free, and then try to charge you £10.

What a waste of my time!

Date of experience: November 26, 2016

Thumbnail of user ballerc
Romania
1 review
0 helpful votes
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November 3rd, 2022

Roblox is evil. There was a game called something about sonic, with the owner called "Dead inside mephiles". And he was a pedophile. What did roblox do? Banned his account, after the ownership was transfered to his alt. What did roblox do? Nothing. Sega did no wanted to be affiliated with Doc (aka dead inside mephiles). What did roblox do? Roblox took it down ONLY BECAUSE SEGA GOT IN! Faave (Fave) is a pedophile too. What did roblox do after getting tons of evidence? You prob. Guessed it. NOTHING! Faave's account IS STILL NOT BANNED! There are tons of other preds. You know who exposed many of them? Example: RUBEN SIM! What did he have? Tons of evidence! What did roblox do? You probably guessed it since it was huge. HE GOT SUED! Why? There should be a photo. Also the nude employer was POSTED BY THE WORKER/EMPLOYER ON TINDER NOT PHOTOSHOPPED BY RUBEN! Who was the first to know about the lawsuit exept roblox? A F*CKING POLYGON PERSON! For more information go to youtube and search "Ruben Sim" and he has more stuff. Like 2 videos.

Tip for consumers:
Don't ratio me. Just do your own research.

Products used:
Its a game not Amazon.

Service
Value
Returns
Quality

Date of experience: November 3, 2022

Thumbnail of user hahan2
Nevada
1 review
19 helpful votes
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November 4th, 2019

Roblo, x sucks it took me ki, ds mony and the were kidnopped a weak ago, rob, lox is bad be, cause it is BIG noob and it took m, y mony, roblox got my kods kidnaped and ot re, aly os bad roblox is bad bad good bad b, ad bad gam lol noob also did i mention my kods were kodnipped also did i mentian that it took my mony, it took 1000 dollars from me becuz it os nib PLAY GTA OR MINECRAFT OR FORTNITE OR APEX LEG, ONDS OR ROBLOX but watevor u do dint play, roblix. NOOB also dod i mentioan thot i get kodniped yearsteyadar becazus ouf robliox NOOB

Date of experience: November 4, 2019

Thumbnail of user louist88
Canada
1 review
0 helpful votes
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September 26th, 2020

DON"T LISTEN TO THOSE BAD REVIEWS. EVEN WITHOUT ROBUX I STILL HAD A BLAST IN ROBLOX. WHOEVER CREATED ROBLOX AND THE GAMES ARE A GENIUS.

Products used:
the games

Service
Value
Quality

Date of experience: September 24, 2020

Thumbnail of user averyk26
New Jersey
2 reviews
12 helpful votes
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February 10th, 2020

It is very enjoyable when you know what to do. FUN FUN FUN FUN my user name is avery******* please friend. Thank you!

Date of experience: February 10, 2020

Thumbnail of user lorync1
Florida
1 review
1 helpful vote
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February 22nd, 2021

My daughter loves roblox. I am not keen on the game at all, but I occasionally play with her. She enjoys it. Most of the time, we are playing "adopt me". She enjoys collecting pets and creating her own character and home. I decided to purchase her the guardian lion in the lunar new year adopt me world. It was 500 robux. I was prompted to make the purchase, so I purchased 800 robux, and the guardian lion was supposed to be deducted from that total. The page to purchase after entering my information and confirming it continued to load repeatedly. Eventually, it stopped loading, as it would when a purchase is complete. However, she received no robux and no guardian lion on her account. I checked my purchase history on my Xbox one and it showed the purchase, as did my Chase bank app. I was charged immediately but had no robux or pet. So I used their customer service request form explaining the problem. I got numerous auto responses before getting someone that asked for information I already provided in the request form. I sent all relevant information. I received another email stating they needed a screenshot of the transaction receipt, so I attached both the receipt from my Xbox and the transaction from Chase bank. I was specifically told to respond and attach to the email I had been in contact with. I sent off my response only to receive an auto response stating that they no longer support direct messages to that email address and I needed to use the support form... excuse me but what? I was incredibly frustrated at this point, and used the support form again. Mind you, it has been 8 days since I requested help. I attached all relevant screenshots, and included my information for Xbox, roblox, email address, etc. I received a response from Caiden that said he checked my account and the robux were accurately applied. I logged into Xbox yet again, checking my daughters account. She has 55 robux from a previous purchase, and no guardian lion. At this point, I am so angry and disgusted with a children's game that is casually stealing from them, and have the nerve to imply I am lying for a 10 dollar transaction? I sent a response to his useless email implying I am a liar trying to get free digital currency for my daughter. I will never spend another cent on this hideous game. My daughter is welcome to play, but I caution anyone using this game to watch your purchases. If a mistake happens, even if it is their fault, you will receive no help from their so called "support" team. Your only possible course of action will be contacting your bank or credit card and disputing the transaction.

Tip for consumers:
Do not make purchases unless you are prepared for the frustration of contacting your bank to dispute a transaction when there is an issue.

Products used:
None, because I received no item in my purchase, nor a refund.

Service
Value
Shipping
Returns
Quality

Date of experience: February 22, 2021

Thumbnail of user gabym24
Illinois
1 review
0 helpful votes
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August 27th, 2021

The game is amazing its really fun but there's a lot of bad stuff on it Roblox has a system where the bad words in the chat get filtered but people use * and^ to cover the bad words but its still obvious what they are trying to say and a lot of people online date there's a curtsey emote and people get in front of each other and it looks like they're kissing one time i saw a guy in front of a girl doing the curtsey emote and the girl was doing the shy emote it was gross and then I left the game and people also make fun of how people dress up theres these players that dress up as goths and they're called slenders people make a lot of games called "favourite if you hate slenders" "or "kill the slenders" and they get a lot of support and they call the people with default outfits "bacons' (beacuse their hair looks like bacon and kawaii characters "barbies" i took a screen shot playing that game but i cant show beacuse it wont let me show screenshots and also to top all of that off roblox doesent care about they're players when I was trying to get my alt account back I messaged them I was so excited to get my account back and then they blocked my email and and I've seen a lot reviews complaining about robux which is an in game currency that you can only get from spending real life money or competing in a give away with tons of people and the game is so TOXIC I BECAME ADDICTED TO THE GAME AND FOR GOT TO SPELL SIMPLE WORDS my sister has an account and probably gonna delete it

Tip for consumers:
don't let the bully's get to you they just like drama and watch your language because ROBLOX is strict as heck

Service
Value
Shipping
Returns
Quality

Date of experience: August 27, 2021

Thumbnail of user jeremyj399
Australia
1 review
2 helpful votes
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July 14th, 2020

Roblox is $#*!ty because all your loved games get $#*!ed SO $#*! YOU ROBLOX U JUST $#*!ED MY B-DAY IN 3 DAYS AND MY WHOLE CHILDHOOD

Date of experience: July 14, 2020

Thumbnail of user olgas157
Canada
1 review
0 helpful votes
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January 22nd, 2021

At first it seems fun but once you get more familiar with it, you realize how sad it all actually is. Roblox doesn't care about anyone's opinion. Every update just makes it all worse. They are literally sucking the money from KIDS. I recently made my own group and once something started to happen, they announced about "new update" so basically you have to pay now 50 robux for uploading the item and 50 robux to put it on sale... excuse me? Do you all realize that small groups don't make as much money as big groups like Aesthetic Vibe? And it's literally impossible to pay off or moreover earn something from designing. But of course why would they care when it comes to money? Huh? Never enough? Moving on to exploiting and hacking. Exploiting in a game is a one thing, yes it's annoying sometimes and should be banned, but hacking is completely different! Hackers can just log in to your account with no problem and the "2 step verification " or " pin" NOTHING WILL HELP YOU! If they target you, then you're dead and if you have limited items which are REALLY hard to get, you will just lose everything. Once you email roblox support, they might help if it's all about small amounts of robux like lower than 100 000 rap but if you had more, oh god don't even try, roblox team won't even bother to help you. But why are we even surprised? We all know how hungry roblox is for money. Moving on to safe chat, ok I get the major part but please someone explain me what's wrong with numbers? Huh? If you're under 13 then you're not allowed to say or know numbers? What kind of a brain dead monkey came up with that rule? So in the end ROBLOX TEAM IS RUINING EVERYTHING AND ROBLOX IS ONLY FUN BECAUSE OF OTHER PEOPLE WHO CREATE GAMES, UGC, DESIGNS, GROUPS AND ETC... ROBLOX TEAM HAS NO IDEA WHAT "FUN" MEANS AND I HOPE EVERYONE STOPS PLAYING SO YALL FINALLY REALIZE AND START USING YOUR BRAIN.

Service
Value
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Returns
Quality

Date of experience: January 22, 2021

Thumbnail of user jonathanj476
Florida
1 review
0 helpful votes
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February 12th, 2023

WHY AM I BANNED FOR 1 DAY?! THATS THE DUMBEST THING THAT HAPPED TO ME IN ROBLOX LIKE WHY DID THIS HAPPEN?!

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Value
Shipping
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Quality

Date of experience: February 12, 2023

Thumbnail of user anony148
Sweden
1 review
0 helpful votes
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August 6th, 2023

As a long-time player of Roblox, I can't help but express my immense disappointment with the direction the game has taken in 2023. The updates aimed at modernizing the look of Roblox have left many veterans and new players feeling unheard and unvalued in the changes and updates that are being implemented.

First and foremost, the new default character faces and avatars are nothing short of hideous. They bear an uncanny resemblance to characters from a dating sim game rather than the iconic blocky style that once powered kids' imaginations to build and create beautiful things. Roblox was meant to be a unique and creative platform, not a shallow imitation of other online games that prioritize appearance over substance.

To add insult to injury, the removal of classic faces and other beloved items from the catalog sends a clear message that Roblox is ashamed of its own roots. But for us, the players, those classic elements are what made Roblox special and nostalgic. We don't view the classic era as something to be abandoned, but rather cherished and continued for decades to come.

The decision to overlook the opinions and preferences of loyal players in favor of arbitrary changes is disheartening. Roblox used to be a place where players could shape the game's future through their feedback and contributions. Now, it seems that the developers have lost sight of the very essence of the community-driven platform that made Roblox great in the first place.

The once-thriving hub of creativity and innovation is now being overshadowed by misguided attempts to appeal to a wider audience. In doing so, Roblox is sacrificing its authenticity and unique charm. The constant emphasis on flashy visuals and superficial elements takes away from the joy of creation that we, as players, used to cherish.

In conclusion, the changes and updates made to Roblox in 2023 have left many of us feeling alienated and disheartened. The shift towards a more generic and visually-driven experience undermines the very foundation of what made Roblox special. As players who have invested countless hours into this platform, we deserve better than this neglect of our opinions and desires. Roblox should refocus on its roots and listen to its community if it truly wants to recapture the magic it once had. Otherwise, it risks losing the very players who have kept it alive for all these years.

Tip for consumers:
Roblox sucks because it is modernizing the classic stuff which all the players have grown to love.

Products used:
Roblox

Service
Value
Shipping
Returns
Quality

Date of experience: August 6, 2023

Thumbnail of user zachariyah
Michigan
2 reviews
5 helpful votes
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October 26th, 2019

I am being honest but roblox is literally aweso. E my username is thecoolboy8948 no caps no spaces but its AWESOME

Date of experience: October 24, 2019

Thumbnail of user nolynp
Michigan
2 reviews
11 helpful votes
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June 21st, 2019

Ive been playing roblox since 2013, its a pretty neat game. Theres many children on here giving the game bad reviews, some because they fall into the pit of a youtuber called "greenlegocats123", who only uses scare tactics to get kids to spread lies. Anyways, the games very fun to play with friends. Many games to play on the site, some are good, some i dont like. Many people say these bulls** lies about "OnLiNe DAtErS" which sounds bad until you realize its just little kids wanting virtual girlfriends to seem cool. There is people on the game who take it seriously, with something called "roleplaying" (like acting in a play but in a virtual game/other platform with other people). I recommend monitoring your kid on the site to see what they are doing, thats the number one flaw with parents and this site, they dont bother to monitor their kids to see if what they are playing/doing on the site is good. There isnt really blood and gore, its a kids game but some games can be a lil violent but nothing should be mature rating on a video game type experience. There are annoying people, but you can block them or mute them in chat by doing "/mute [insert username here]". There are scams on this website like "GET FREE ROBUX" (robux being the currency used on the site), they ask you for your password or they ask you to go on a suspicious website, dont let your kid fall for these, its an easy way to get your account stolen. Sometimes you may come into contact with people called "Exploiters" or "Hackers", these people use cheating engines to put custom code into the game, sometimes harmful, sometimes just giving them an unfair advantage. They are being cracked down on nowadays. Moderation has always been an issue on the site, with a big playerbase you cant have 24/7 moderation for a huge site like roblox, dont expect fast replies from the costumer service.

Tip for consumers:
Monitor your kids.

Products used:
Buying Robux

Service
Value
Shipping
Returns
Quality

Date of experience: June 19, 2019

Thumbnail of user nunyab86
Vermont
1 review
2 helpful votes
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May 15th, 2020

1: chat filter. Beware, you cant say any number, dont even think about a curse or you'll be served that hard BAN and definitely definitely do not think about saying the phrase "what the frick" or any variation, because god knows what that will do to an innocent child's mind!
2. they dont ban hackers, but they do ban little Timmy when he told his role play girlfwiend that he loved her.
3. i know this shouldn't have to be said cause its a kids game and all, but holy $#*! this game is so full of annoying 8 year old's asking for free robux, and even more annoying scammers offering "free robux"
4. Bad community, this game has one of the most toxic communities ive ever seen AND THEY HAVE A CHAT FILTER THAT BLOCKS NUMBERS! How are you toxic without being able to use numbers, much less swears or insults? The obvious ones are the hackers that run rampant in every game, next is people that find easy ways around this chat filter to use those words, and 3, the YouTubers... roblox YouTubers are some of the scummiest people ive seen on YouTube, ranging from fake giveaways to STEALING FANS'S ACCOUNTS!
5. terrible admins... there are literally groups of hackers stealing accounts daily and roblox sleeps, i call someone a poopyhead and i get a 7 day suspension... hmmmmmmmmmmm

Date of experience: May 15, 2020

Thumbnail of user melissas1101
Colorado
1 review
0 helpful votes
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September 25th, 2020

We have had Roblox for the summer of 2020 since May. We and our friends have had mostly trouble.
My child is educated on internet safety and she has reported many things to me as she and her friends come across it. I've also witnessed various con's and pro's.
One of the main issues is with the company and it's handling of those who violate their guidelines/rules. There are many groups that openly bully and admit it yet still are in the games and play often. There are hackers and scammers too that can stay and are only banned from certain games.
The game does an ok job of concealing bad language with hashtags over the offensive words however there are ways to get around this.
You must do a few housekeeping tasks to ensure you are safe from not only certain players but the company itself.
Make sure your children have some education on internet safety.
Make sure you READ all the policies there are many and several circle around to the companies benefit with no recourse but appeal which is usually denied. They stick to the policies with no exceptions. This is good but the individual situations are not reviewed beyond the complaint and the company text.
I've witnessed several bullying situations with my child, her friends and others in the game. There have been comments and actions that are not appropriate for kids at all.
Keep an eye on which games you enter as well. There are some instances of being taken to a private room for in appropriate behavior.
Supervise your children at first and guide them to the safer games (servers). Many are private and are governed by those who create them.
There are ads from various companies. There are also Robux which kids need to get certain things and are often encouraged to buy. You pay a certain amount of money to receive Robux. Kids can earn game money when they do certain tasks or when a pretend check pops up and they click on it. This will only "buy" certain things. For the bigger or more prized items like potions and certain clothes, pets, transportation etc. You must use a credit card to purchase Robux.
My general advice is that the games are more suited toward teens and older. If you have a younger child on be sure to supervise them and watch what they are doing. Be sure they are learning the right things.

Date of experience: September 25, 2020

Thumbnail of user ashlyt6
Indiana
2 reviews
2 helpful votes
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December 5th, 2020

Lost account info, purchases, friends password reset didn't work no live rep unauthorized purchases

Date of experience: December 5, 2020

Thumbnail of user estherm149
GB
1 review
0 helpful votes
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January 20th, 2021

There is this stupid game called "Adopt Me" I used to love it until I got scammed for something. First of all I purchased bucks with Robux and the next day the bucks had gone and I never got a refund! This stupid trading update is no use I know you can report a trade but you can't get ur stuff back! I had chat on then. That is why I quit Roblox. It was also affecting my schoolwork and making me get low grades on my examinations because I used to play on my pc after my mum went to bed without telling her. My friend Olivia is OBSESSED with Roblox and logs on Adopt me EVERYDAY! She is too bothered about her login streak. Who cares? Its not the end of the world if you miss a day. I also have two friends who ARE CONSTANTLY on Adopt me 24/7. There are more people like that too. Robux are an ABSOLUTLE WASTE of money. When I was obsessed with Roblox I spent my own b-day money on Robux with my card. First of all its not real life and you can't touch them like a real item second of all when I got scammed, it was that frost fury thing which cost 800 Robux which is exactly £9.99 Luckly I didn't buy it, I traded for it on Christmas but for example if you buy a Robux item for example a lemonade stand or a Robux pet you could just get scammed. There are also fake adopt mes or vip where some of my sisters friends have believed are true for example a fake mega neon unicorn for 400 Robux and a vip access on a game which i've tried and has completely nothing apart from a blue sky are all complete wastes of Robux which is technically stealing ur money. I had an old account which had robux on. I changed the password for a reason but then the next time I tried to log on with the CORRECT password said it was wrong so I could never get on that account again. There is this stupid Roblox aesthetic thing which is really. Not cool.
Esther.

Date of experience: January 20, 2021

Thumbnail of user quantumm
Australia
1 review
1 helpful vote
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February 5th, 2020

Roblox is a massive multiplayer online video game and game creation system that allows users to design their own games and play a wide variety of different types of games created by other users.

This is what comes up when you search ROBLOX. However there is more to it. I have enjoyed this game for 6 years and want to help you make a decision to buy this game or not (it's free).

Starting out!

In ROBLOX you start as a normal player with a small amount of items and accessories to customise your character, recently, these hats, shirts, pants etc have gotten better. Such as the new free headphones and drone that you can get in the catalog, which brings me to...

The Catalog:

The Catalog is not required for a fun game experience, it has clothing items for your character that cost ROBUX, you have to pay to get ROBUX, but again it is not required for a fun experience.

Games:

There are a wide variety of different games you can play in ROBLOX, such as lighter games like: Tycoons and Simulators where you can develop your base or player and fight other players if you want.

Or medium games such as: Roleplay and Combat, in combat you fight other players but some people on there may be toxic but ROBLOX censors a lot for under 13s. Roleplay involves no combat but is prone to having people who troll and prank along with inappropriate roleplayers, I recommend you make a choice on whether you want your child to play this.

Heavier games are: Horror and inappropriate games that don't belong on the site. Horror includes heavier themes that I recommend for 13 and up and inappropriate games are taken off the site very quickly and will never be on the front page.

Chatting with other people:

For under 13s, chatting is censored a lot, numbers, swears and individual letters are tagged. For over 13s only swears are tagged. You can disable chat in settings so your child cannot talk to people and see the chat.

That is my conclusive review on the basics of ROBLOX. If you want to learn more, the ROBLOX help page can guide you to make sure your child is safe, that is all, goodbye.

Date of experience: February 5, 2020

Thumbnail of user jaylas9
Indiana
1 review
0 helpful votes
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November 13th, 2021

ROBLOX KEEPS BANNING ME FOR TALKING BACK TO PEOPLE WHO INSULT ME LIKE THIS GUY NAMED "Johnn" CALLED ME YHE N WORD AND I GOT BANNED.

Date of experience: November 13, 2021

Thumbnail of user carolinai1
California
1 review
4 helpful votes
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March 13th, 2019

It Reminded me Of A Hybrid Between Mine Craft And Lego. Oh My GOD I Played It Before
I Usually Play It On My Phone.

Date of experience: March 13, 2019

Thumbnail of user mirandas95
North Carolina
1 review
0 helpful votes
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September 11th, 2020

I had to close My bank account because Roblox kept withdrawing money from my account every day...

Date of experience: September 11, 2020

Thumbnail of user linuss9
Germany
1 review
0 helpful votes
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March 2nd, 2022

SO APPEARENTLY I GOT BANNED FOR 7 DAYS JUST FOR SAYING "JOE MAMA FAT"! MY QUESTION IS WHY?! WHY... WHY?!

Date of experience: March 2, 2022

Thumbnail of user jessicaj1688
New York
1 review
0 helpful votes
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April 22nd, 2023

Written for a 3rd grade persuasive writing unit...see pictures for review...

Date of experience: April 20, 2023

Thumbnail of user lightswordc
North Carolina
1 review
0 helpful votes
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June 22nd, 2020

The game is really good, love it, so mukk oof fuun. My moom lets me plai gayme. Very bad game, so bad me poop. So good me suck $#*!

Date of experience: June 21, 2020

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