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    Roblox

Roblox

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Overview

Roblox has a rating of 1.9 stars from 1,090 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Roblox most frequently mention customer service, online daters, and credit card problems. Roblox ranks 56th among Role Playing Games sites.

  • Service
    286
  • Value
    252
  • Shipping
    163
  • Returns
    190
  • Quality
    254
Positive reviews (last 12 months): 7%
Positive
3
Neutral
2
Negative
38
View ratings trends
264
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How would you rate Roblox?
Top Positive Review

“Roblox”

Vaulteons channel g.
12/19/23

Roblox is a very fun game for young kids to play and for even older people to create content and meet new friends, Even though there are sometimes when people are mean and don't understand that not everyone is like them so they just mess around trying to get a reaction, this is the main reason why I am giving Roblox 4 stars.

Date of experience: 12/17/23
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Top Critical Review

“Banning without a reason or looking into it or for the reason”

Erimide O.
10/4/24

Firstly I am a player who`s been currently playing for 5 long years and I`m here to share an experience that has just happened to me for the first time. I`m currently writing this 20 mins after the event. First let me start overall when you overlook the major problems its a really smooth business with plenty of splendid games. But a main problem is banning...it`s okay to ban but to ban without knowing the reason is very rude and unfair for the banned person. They might have been bullied talked back(maybe not insult but question why the player did ----(something bad example bully or insult) and get reported and banned that is very rude and unacceptable i can`t stand unsensible movements that you did not even think about or look into properly into, sure it may not be your job to check the chat in a game that caused them to be banned before banning them so you know if they have a very good reason for saying something. The reason i am unable to screen shot is because i am playing on a laptop and i was not with any type of other device,plus i got banned veryt quickly.

Date of experience: 10/4/24
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Reviews (1,090)

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Reviews that mention popular keywords

customer service (76) fun game (53) credit card (40) gift cards (32) email address (11) fun games (53)
Thumbnail of user caydenz
New York
2 reviews
1 helpful vote
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November 3rd, 2022

My child asked if they can play a game called Road blocks. I said "Yes child. Just make sure to not spend any money, my dear son." After 2 months, he asked me if he could buy something called road bucks. I said no son, i dont have enough money. I told him that he could find it for free and he found a website to get it for free, he just had to wait a few days to redeem. A week later he came out in TEARS. He got logged out of his account and his password was incorrect! Do not play the game! When you get road bucks it takes your account!

Date of experience: November 3, 2022

Thumbnail of user ammarahpatel840
GB
1 review
0 helpful votes
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October 25th, 2023

Roblox has added a new voice chatting feature for over 16's and yet they suspend it and take that freedom of speech away from you for no reason at all. I went through all the hassle of providing ID to prove that I was old enough to use it, and after only a few times of using it i have been suspended twice for no reason whatsoever, with no date for when i will be given it back. I went to customer service for answers, as I had said nothing that would "violate their guidelines" and was frustrated when all feedback seemed like an ai generated automated responce. Yet in the lobbies i was present in, there were people flirting and harrasing other members of the lobby, and all i was doing was talking to my friend. Roblox do better.

Service
Quality

Date of experience: October 25, 2023

Thumbnail of user iouyiouib
Tennessee
1 review
0 helpful votes
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September 22nd, 2019

Roblox is a semi-decent game. I recommend it to SOME people, maybe just not everyone though. The moderation system is not so great, and so is the chat filter, and some of the players can be a little toxic. But, eh, I guess it's okay if you want to have fun.

Date of experience: September 22, 2019

Thumbnail of user austinc83
California
1 review
4 helpful votes
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December 9th, 2018

This platform does what it says it treats people will respect and the moderation of the game is amazing! I love the quality and the time and effort that the creators put into this game! This game used to be small but now half the world knows about it! So if you didn't try I recommend you do! I would also like to say that I love everything in this game It takes a second to download which I love! So after that minute or 5 seconds, you can create an account and start creating and playing user games.

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Value
Shipping
Returns
Quality

Date of experience: December 8, 2018

Thumbnail of user bobbies88
Kentucky
1 review
4 helpful votes
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November 7th, 2020

I have spent a lot of money on this game for my child because she really enjoys it. But twice now I've spent money on it and not got the credit for it and emailing them is a waste of time. They have not even attempted to try to fix the problem. It's just a big joke. The game is great as long as you don't spend any money on it and if you do good luck

Date of experience: November 7, 2020

Thumbnail of user kamy
Washington
6 reviews
43 helpful votes
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August 19th, 2011

I give five stars since it is so dear to my eight year old son, but, I give it one star because my son is always on it.

Hence, three stars.

And there is NO plot or purpose to the thing other than you are a lego? Person breaking other lego people to pieces.

Hmmm...

Date of experience: August 19, 2011

Thumbnail of user ryano34
Kansas
18 reviews
18 helpful votes
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September 17th, 2017

Do you want to know why roblox gets hacked and lot first off its not a protected website. Second of they steal your money and now there is a virus on it. But does have some good games but most may have some vilence and stuff but my favourite game is prison life. But don't let younger kids play this because the virus is on certain things.
And the game can get hacked any time and if you don't know this and there is a virus you are done.

Tip for consumers:
Don't use this site unless you know what you are Doing.

Service
Value
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Quality

Date of experience: September 17, 2017

Thumbnail of user judithm667
Oklahoma
2 reviews
1 helpful vote
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November 12th, 2022
Verified purchase

I wanted to buy a gift card for my grandson. I had problems with maneuvering the site and ended up buying credits instead of a gift card. I could not get access to customer service. As they do not have a phone number or a chat to use, only emails They would not provide me with a refund or a transfer of my credits to a gift card They charge 30% to transfer credits from one user to another. Do not buy from this company, from any vendor As customer service is the same regardless of purchase place

Tip for consumers:
Don’t! use this vendor!

Products used:
different brand, nintendo gift card

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Value
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Quality

Date of experience: November 12, 2022

Thumbnail of user matthews1388
California
2 reviews
1 helpful vote
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February 11th, 2021

I don't hate the game itself, I love it. But the community (to me) says otherwise. They make strange games with a heck of a ton of messed up things. My little brother played a disturbing sexual game that was covered up with a title that wasn't true. The game was made by the community and he joined it expecting Fun but instead, what came out was tears. He cried for hours. He saw things he was not supposed to see. A lot of people bullied him with a unfiltered chat. Roblox soon banned the game but he still hates it because of all the people who bully him with no respect. I'm gonna give this a 2 star review for the fantastic game, but 3 less for the horrible community. I have to admit, some people on the website are great, but most of the time, you will stumble across the people I have been ranting about.

Date of experience: February 11, 2021

Thumbnail of user joshuag329
Wisconsin
1 review
0 helpful votes
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November 23rd, 2020

Impossible to get a hold of. Phone number just tells you to go to the site. The site won't let you submit issues. In my case someone made an account with my email address and they won't address it and I can't send an email because I don't have an account. So stupid. Would not recommend to save a life.

Date of experience: November 23, 2020

Thumbnail of user treyg22
Texas
1 review
0 helpful votes
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November 21st, 2020

I dont like the game sometimes because when i look at the cars in greenville and that theres so many random names for cars it would be so more easy if u put the cars real name of what they are so there easy to look up like for the bullhorn like you can change that to dodge

Date of experience: November 20, 2020

Thumbnail of user christinap299
Australia
1 review
7 helpful votes
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August 30th, 2020

Terrible service. They scam people purchases and then don't apply the Robux to your account 29/08/20. Contacted customer service and provided a receipt still say they have paid, but we still haven't received our Robux that we purchased. It shows clearly that they haven't been put into our account.
Please find a alternative game as this rips people off very disappointing.

Date of experience: August 30, 2020

Thumbnail of user nancyk555
Michigan
1 review
3 helpful votes
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May 17th, 2020

My granddaughter is 8 and was playing guess that drawing, the drawings of the members were sexually explicit, as were the words in the chat box. Shortly thereafter a car pulled up in front of my home and just sat there. The stick figures that the member was drawing were that of positions. I have warned the mom's of her friends. Get your money back! Please do not let you children play this game. Pedo's are using this app at every turn. This app is NOT, I repeat NOT for kids. Roblox is a pedo's playground. Parents BEWARE close it

Date of experience: May 17, 2020

Thumbnail of user jaredf59
Illinois
1 review
30 helpful votes
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June 20th, 2020

If your child gets exposed to 18+ content it's not Roblox's fault. It's yours because you didn't do enough research to see if you could block those sort of games in the settings. And if you get hacked, you must have done something to make that happen such as; Falling for a free robux scam or free pet adopt me scam, told someone you just met your password. And if you see that your child spent $100+ on Roblox or something, it's your faults, parents. Because YOU left them unsupervised with something they can purchase with things with ease.

Date of experience: June 20, 2020

Thumbnail of user dang1379
Florida
1 review
0 helpful votes
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October 18th, 2022

Somehow my son's account made purchases for two similar items - all while asleep next to me. He came to me crying. I even added two-factor authentication and changed the password after this. Then I get an automated email a day or two later asking to confirm a password change - again, sounding like getting hacked. Roblox comes back saying they see no indicator of hacking and will not refund the ~17USD. Sad isn't it? I have told them that I will not allow my kids to buy more Robux (and they hold more than 17USD left in the account). So they can't even make a good business decision though there is no way my son make these purchases and no way he tried getting access to his account afterwards - both times computer off. Yes, that's not enough for Roblox to provide even a semblance of support? Trying to make a 9 year old happy? Shame!

Tip for consumers:
Don't spend your money - or if you do, ensure two-factor authentication and change password often. Regardless, far better customer support platforms available.

Products used:
Roblox platform

Service
Value
Returns
Quality

Date of experience: October 18, 2022

Thumbnail of user matthewc1818
Tennessee
1 review
1 helpful vote
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March 20th, 2023
Verified purchase

I was playing Welcome to Bloxburg and A kid decides to try and humiliate my friend. Me being who I am I defend her. Which ended up getting me banned. The whole situation was one sided(who reported first is who got banned first). No moderators where online so they couldnt check the chat history. Its like a bot runs the Report system. All I did was defend my friend and stick up for them and I Get Banned? I may have said a few mean things back... But who doesnt? My thing that i have an issue with is the fact that It was one sided, when they started it. Nice going Roblox. Real Nice app. (NOT)

Date of experience: March 20, 2023

Thumbnail of user gregorym915
Vermont
1 review
0 helpful votes
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June 2nd, 2022

Grew up gaming and now just a dad trying to get my 8 year olds son his account back. He was crying for an hour about having his account deleted. I let him play because he has autism and Roblox is an instrumental tool for his daily mental health. He like to try and create his own games. He gets bullied on this platform all the time. How can you justify banning a young child while i can get on my other sons account and in 5 mins of any given day see and read inappropriate behavior by admins and players a like? For such a huge gaming conglomerate youd think they would have a better review process than "someone reporting my son for hacking several times in a row because they dont like him -and you give him the boot. " great business practice. Roblox is garbage and id tell the ceo to his face how pathetic his company is trash….

Tip for consumers:
Do not get this for your kids. They dont care about you or then or their safety.

Products used:
Roblox

Service
Value
Shipping
Returns
Quality

Date of experience: June 2, 2022

Thumbnail of user aprilm711
Illinois
1 review
2 helpful votes
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March 21st, 2021

When using robux in shop to purchase items they delete items the next day leaving you with nothing and no refund. Contacted support only response is that thet are unable to help. Do not waste your money on Robux!

Service
Value
Quality

Date of experience: March 21, 2021

Thumbnail of user troyr96
California
1 review
14 helpful votes
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June 13th, 2020

Roblox is a very outstanding game but I have seen people with the hype dance and I have wanted it badly so please Roblox do us a favor Bring us back the dance for free please it's a enjoyable dance and it helps you grow the. Community of Roblox more please take your time to read this

Date of experience: June 13, 2020

Thumbnail of user friendlyg
Massachusetts
1 review
2 helpful votes
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March 6th, 2019

Well it's a game I've played since I was young around 2013 or 2014. Honestly not too much bad about the game besides the constant spam bots and scams. Worst thing that's happened was in October or 2017. Someone posted a link to child (Don't want to be on an FBI watch list.) Inappropriate content. It stayed up for 30 minutes, long enough to trend. It was luckily taken down and not much bad has happened since. It's a good time killer and you can invite friends to play to make it more fun. There is a wide variety of content, horror games, comedy games, FPS games, etc. Robux isn't too expensive to buy and you can change your character for free even without it. Definitely a game I can proudly reccomend!

Date of experience: March 5, 2019

Thumbnail of user dfasa
Texas
1 review
12 helpful votes
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December 1st, 2020

This game is great, as long as you stay away from the violent games. I play this game a lot, and its really fun. I'd recommend playing this game called dungeon quest. There may be bullies on there, but you can always just turn safe chat on. Plus when you reach a certain level on the game, you can even have players envy you and be your friends. There are many features on that certain game so I would recommend that game over any other game on Roblox.

Date of experience: December 1, 2020

Thumbnail of user sharond581
Canada
1 review
13 helpful votes
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July 18th, 2020

Bought a $25 gift card have it in front of me with the receipt. As soon as I redeemed it I lost access to the account. I have all gift cards and Visa gift card used on account and yet I cant prove it's my childs account because I also lost access to the email attached. They wont tive me my money back. My child has been very upset and crying

Date of experience: July 18, 2020

Thumbnail of user anthonyc971
Florida
1 review
27 helpful votes
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September 2nd, 2020

Every time i try to log into my account it just gives me a verification request. That's fine right? No not on my watch. Even when i complete the verification in 9 seconds it says. TOo MuCh TiMe PlEaSe CoMplEtE tHiS bEfOrE tOo MuCh TiMe RuNs OuT! Seriously roblox. Fix your verification it's just broken. My username is ******* it's probably that they think i'm a bot just because my name is just numbers. Screw it. Fix your verification.

Date of experience: September 2, 2020

Thumbnail of user kellym57
Tennessee
1 review
8 helpful votes
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December 4th, 2013

My kids have been plying this game for over a year, partially monitored because after reviews and other parents I know saying its a great site. Last night after I logged onto the computer I noticed in our recent computer history that there are usernames on roblox like "b*tchesandbast*rds" and worse, pornographic names. So after reviewing it further we have decided not to use this site anymore. Mainly because it is a free site where anyone can use any screen name and I don't feel it's appropriate. If I found this with ease, I can only imagine what else may be on this site that anyone has free reign of. Beware!

Date of experience: December 4, 2013

Thumbnail of user bobh525
Washington
1 review
1 helpful vote
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June 12th, 2019

This is the best game ever. I always play it. I joined in 2008 and have been playing for about 11 years. It is also really cool that you can play on PC, mobile, and Xbox 1. There are many different games you can play. If you want to play driving games, I recommend the Ultimate Driving series. If you like FPS (first person shooters), I recommend Phantom Forces. If you like role play, I recommend Work at a Pizza Place and RoCitizens. If you like anything else, you can just search it up. Sure, people have "sex" and "Online Date" but it's very rare. People say it gets boring quick, but it's because they only play one game every time. Overall, Best. Game. Ever.

Date of experience: June 12, 2019

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