RockAuto

Great prices but the awful customer service and returns negate the prices. Much rather pay for local higher priced parts than deal with the customer service or lack of. First, there is no one that picks up the phone. You can call till you're blue on the face and the VM eventually picks up. Even if a VM is left. No one will ever call you back. A nice way to hide to not deal with unhappy customers.
God forbid, there is something wrong with an order. You have to first return the part and have their warehouse receive the part and scan it and then, they will send a replacement. Well, this takes days! If you're working on a time constraint as we all are, this won't work. If you try to come to some sort of partial refund resolution after countless of emails for a part that still works but it's blemished as an example,so you don't have to return it, if the part becomes defective, you lose all rights to a replacement part since you got partial refund. And guess what? You end up ordering the replacement at full cost. The partial refund goes in the trash can. No good will, no customer loyalty treatment given. What happened to the inconvenience and time wasted? Isn't that worth some? Not to them. They make you return part and reorder at full price. This is a joke and a circus. Their best explanation is that it's NOT economical for Rock Auto to give partial refund and then send a replacement part and still allow customer to keep partial refund. All this after countless of back and forth emails. And every email response is answered by a diff person which is quite maddening. 20 different opinions on how a matter should be resolved. This is bad. And be aware if you choose to workout a deal yo keep the part if blemished. They will ask for an estimate of repairs. In the past end, theyll tell You,oh wey only can refund $20. What? It takes gas money to drive to th shop to get a repair estimate, it takes time and shop labor rates are $ above $90 /hr.
And $20 will be your great offer? This is an insult.They're not in touch with times. So, it's not economical for them. In 2022 Rock Auto netted 41M in sales so explain to me how it's not economical? They choose to lose a customer over a few dollars. Pretty sad state of affairs. Just bad customer service all around. They get 2 stars because of the decent priced, otherwise a 1 star would be my selection.

Approximately three weeks ago I placed an order for two batteries (ac delco 94ragm) and both were shipped and received! You guys had the best price and had them in stock.
One battery was fine and the other was severely damaged and not use able. I filled out the form to return it and sent it back to your warehouse. Unfortunately, the second one was also damaged.
After I emailed customer service, Jarvin advised he was so sorry for the inconvenience and would refund me the full amount of the one battery and send me another one at no charge. While I was shocked and happy with this outcome, unfortunately a third battery was received damaged! Fed Ed driver advised it was on his truck with the box busted wide open and the case of the battery cracked and leaking. I refused delivery and had him take it back. You should have it in a few days

Still, my truck sits waiting for the not damaged second battery to arrive. A 2018 Ram 3500 Dually requires two batteries to operate! I still need a battery

I email back and forth every time asking them to properly pack the battery in something other than the thin cardboard they are using! It's not adequate enough to with stand the weight of the battery during shipping. Optima uses a foam wrap that works amazing.
My final email was with your manager Mark S, who advised me they will not be sending me another battery and said to send back the other battery. (My first one that was never damaged)
I went on to explain that the issue could be addressed with properly packing the battery not one of the associates address the actual issue but yet delivered another battery in the same condition.
I feel like this should be addressed so your not loosing product and possibly future business.
With no phone number to connect to customer service and doing it all by email is frustrating since the emails can take a few days.
Long story short, I feel you have an issue with in the shipping of these batteries. I guess I was lucky to get the one good one UNdamaged but at the end of the day I still need my second battery!
I look forward to hearing from you regarding this matter and hope there's a better solution to resolve this!
I shopped with RockAuto because of your prices and product availability, both of which are awesome provided they are not damaged.

I am a independent shop and have utilized rock auto at times as to save customers a bit of cash. I have used them 15-20 times in the past. Until this last order I was fairly pleased. The latest victim is a 2008 Silverado w/ 5.3 AFM. Purchased lifters, trays, gaskets, AFM manifold and bolts. If I gave the lifters 2hours of run time would be a huge overshot. Initially had one collapsed lifter, after replacing all lifters now I have 11 of the 16 collapsed, and 4 of 11 sheared the pin holding AFM lifters together. So... the lifters fail, take out 4rockers, multiple pushrods and obliterate the lifter trays. The horrible customer service is returning the lifters and I bought a better set and paid out the $#*! for next day delivery. It's been one week and I still haven't received the new lifters and the asshats with customer service keep telling me that it's fedex fault, but the tracking number deems the package was never sent to the carrier. Oh I forgot to mention that I work for a large government company that delivers mail. So I know for a fact what their saying is bull$#*!. I would not recommend this company to my worst enemy. Their return policy is bull$#*!, will not refund money, and say they can't do anything about the parts failing and causing $5-600 more damage. Wtf. This was a $1500 1day job initially, now I'm in this thing for almost $3000 in parts and labor and going on 20 days because they can't seem to get me the GD parts that I paid for and now they're telling me they will not accept a labor claim, nor refunding the $$ i paid for overnight shipping. If I had this many complaints about this particular manufacturer, I wouldn't sell their parts anymore because they suck. Definitely looking into seeking retribution

Ordered a full set of fuel injectors (4) for my car from Rockauto. Listed as brand new and they were the O. E. part for my application. What arrived were 3 new fuel injectors and one obviously used injector. In a BOX AND PACKAGED THE SAME AS THE NEW INJECTORS. This means they got a return on a faulty injector, didn't send it back to the company as a defective unit and then just rebagged and sealed the bag and stuffed it into a box and resold it. These injectors were over 120 bucks each. Tried to do a return for the injector immediately after recieving it. Good luck doing a return with these scammers. Everything has to be done through their website which ony has drop down menu's listing what needs to be returned and a few reasons. I couldn't find the reason I needed to do the return in the drop downs and there's no place to actually type in what is going on. Only drop downs. So I trylied in vain to contact them... NO PHONE NUMBER! This is a business with no phone number listed or to be found anywhere... let that sink in. Finally stumbled across an email address through a google search which led to a forum where it had been posted. Contacted them and a few days later was given a canned response of "Please use our website for returns" So agian I emailed and again I explained that the reason for the return was not listed in there drop down menu's and I just needed a bit of direction on what to do in that case. Recieved an email that said "Just put it under defective returns". Fine. Tried that on the site and was given the run around by a freaking system. All I wanted was an exchange. Not possible it seems. So I went for a refund. It said I had to mail the thing back before they would process the refund... on my dime. Nope. Sorry. I'm not paying for your scamming and at this point I'm over a week into this without any resolution in site. Contacted them agian and told the I wanted them to send me a shipping label... and while they were sending the label I wanted a new injector mailed with it. I was over it. After back and forth with these criminals, They refused to fix the mistake that THEY made. At all. Let alone to my satisfaction. Never again for me. Buyer beware.

Pay 34 roller for fast shipping never got the part. This place is a scam...