RockAuto

Fuel pump I ordered did not pump the last five gallons from my tank. Wanted to review the part so others would not make the mistake of ordering it. Could not find a way on the Rock Auto website to review the product. Or to review the company. They announce on the corporate headquarters phone greeting that they do not provide customer service by phone.

They won't give me the other part of my refund when I email them about the tracking number they won't tell me what it is. The package was sent to the wrong warehouse but the address was the same on both packages so I didn't know it was to be sent to another warehouse. They are saying they will charge me cause it was sent to the wrong warehouse and the address it was sent to they will get somebody to ship it back to the correct address. This was two weeks ago and haven't heard anything since. I would never order from Rockauto again please look at all the negative reviews first it can't be a coincidence. Please go somewhere else!

These guys are crooks their parts are junk and they continuously forget to put all the parts in the box before they ship it yet they are paid and you are left with nothing but stress and a headache!…they have gotten away w my money multiple times and not given me my parts also sent me wrong parts! And never sent the correct parts I ordered!
I am livid and they will not get one more penny from me!…. They don't help.fix.solve or refund and they conveniently don't have a phone number which proves the fact they absolutely are horrid at every level… they never resolve any of the issues you have! And this will be THE LAST TIME they steal my money!

I ordered two rear lower control arms and received one in sealed box made in Taiwan and the other was in an opened box with the part number obscured, made in China. Since these are suspension parts are critical to safety, they MUST be a matched set. It was clear that someone in the supply chain deliberately attempted to deceive me (the customer) with a switch of lower quality Chinese parts. It was also clear the Chinese part was inferior to the Taiwanese part and used different hardware which immediately started rusting. I installed the part since I only had one day to do this job and needed the car the next day. Rock Auto cannot be reached by phone. I filled out their "problem" form on their website and it told me no adjustments of any kind was possible in this situation. This is a safety issue and is indicative of Rock Auto's disregard for their customers and failure to make good.

Ordered a power steering pump. Realized it was a little more difficult for myself to install. Paid a pro to install. Failed in the first mile. Not the pros fault but a junk product. No phone to call at rock auto. Now he needs to put another pump in at my cost. Rock auto cost me close to $1000 and they have no means to contact them. STAY away. There low prices aren't worth it.

Was surprised to read some of the reviews. I have been buying from rock auto for some time now. I have had absolutely no problems whatsoever with this company. Their shipping has always been on time (most generally early). The parts are always exactly what I order. I will buy from rock auto over most any other parts store. Prices are usually a bit cheaper than others, and I usually have my parts in just a few days. Great place for my needs.

Bought an intermediate shaft which I thought was the right part because I verified it with vin number when really it was not the right part. The part had a defect and the shaft for the u joint was longer than the old one on the truck. I tried my luck on refunding it but it told me because I ordered a part different than what I was looking for they cannot do any returns. Out money and pissed off due to negligence and their innacuracy fitment wise. Waste of time never buying from them again. No customer service is available which is just not right, big scam on their part.

Was going to order a new bumper cover since mine got taken off in an accident, part retail is $38.79 went to checkout and the shipping is $143 which is outrages so make sure you really check your cart before tried to order one part for $38.79 and turns to $191 absolutely ridiculous

While Rock Auto does offer a wide variety of parts at good prices their customer service is non existent. Recently FED EX delivered my order to somewhere other then my address. Rock Auto has no customer service at all and the only way I resolved the issue was to dispute the charge which my cad company did and then Rock Auto responded. Since such things happen all the time I will not be buying anything from them again since getting any resolution from them is virtually impossible since they have no contact number or email which can be accessed in real time.

In summary there may be companies with worse customer service but I have not encountered them in the many years I have been purchasing items over the net.

Avoid them at all costs if you anticipate having any problems with an order..

I purchased a ton of parts over the years from Rockauto in the past. But now Rockauto no longer has customer service support. You can't call or even email them. I ordered a starter and paid $40 extra for expedited service. The item was ordered on a Wednesday and was supposed to arrive Friday. The package didn't arrive till the following Monday. The shipper was FedEx. I tried to get a refund for the expedited shipping fee from FedEx and they said I needed to do that through Rockauto. When I tried to get a refund for the fee from Rockauto the automated response was that the shipper doesn't reimburse them for late packages which is blatantly false. FedEx told me they would issue a refund but the shipper has to file the claim. I'm done with rock auto and will never order from them again.

Zero customer service, not reachable at all. They show parts for specific cars that are not for that vehicle. They refuse to update their system to fix these known issues. They will demand you pay for return shipping to refund the parts they knew didn't fit that year make and model.

Ordered a fuel pump and paid for express shipping to get it quicker as was an emergency for my work van - The part came 8 days later than expected due date as for no updates for shipping and unable to contact them for updates so i ended up buying the part from GM as i needed my work van fixed asap. They charged me 50$ USD to return a late part and was giving no updates. They should have issued me a full refund as i paid for express shipping and it gave very late

Can't cancel my order when it's still sitting in their warehouse. Since i can't talk to anyone to resolve this issue. I now have to wait until it gets delivered, lose the cost of shipping, and then pay to ship it back. Horrible.

I was a bit worried about ordering from RockAuto looking at the reviews, so decided to only buy some cheap parts first so not to risk wasting too much $. The parts were shipped very quickly, the parts are correct, the price is much cheaper than anywhere else I could find and the quality is actually pretty good.

I've used Rock Auto for years now, I order all my parts from here, they generally have a great selection for what you are looking for. Unless I need them right away. I see there are some now so good reviews, but I've never had any issues with my parts or service. I recommend this to anyone looking to save money on parts.

Ordered a gas tank for my Mazda Tribute. Recommended by a co-worker and the mechanic who swapped the tank out. Worried for the three days if it would be the right one; would it be delivered in the time frame promised; would it clear the border without issues? There was no need to concern myself as everything went perfect. I don't usually write reviews, but I had to in this case as its not often you can make cross border purchase without hiccups. Thanks to RockAuto; FedEx; and the two people who recommended this cost saving venture!