RockAuto

I ordered some brake rotors and their online picture did not match. So I returned them. All was fine with the automated return and free label until... I made the mistake of contacting customer service to fix the mistake. At which point they voided my labels and charged me. They still won't admit the mistake.

Contacting them nicely made it worse and now I can see how greedy and petty they are

Purchased brake pads which did not fit my car. The fitment listing is incorrect on their website. Returned pads for refund but Rock Auto does not refund shipping even when error is theirs. Their error cost me $12.83.

Ordered a left and a right cv axle only received one. All I got from rock auto was the run around and we're sorry sorry didn't fix my car. Took the cv axle back to local fed ex told them they could send it back to their partners at rock auto. Walked out and left the axle on the counter $90 lesson learned.spend the extra money and get your parts at a real store where they know what their doing.

I have been very happy with the parts I have ordered over the years. I rarely find the need for local parts stores. From a c3 corvette, Tahoe's, Volkswagen, Mini Cooper, it doesn't matter. Great service. Thank you.

When you call the number for assistance, their automated message says they do not offer customer service over the phone. The options under "help now" on their website are broad and useless.
I finally located their email and reached out for help and they were quick to blame my for my inability to order an item using PayPal. They advised me to use the "help now" section rather than bother them and they closed the ticket. Disgusting service.

Have ordered parts a number of times from rock auto. They have great customer service and ship to military personnel overseas. For some parts, they have tutorials videos of how to install (window regulator motor). The also provide OEM parts and prices are very good. They will give your emails monthly for helpful advice. With your order, they also put "fridge" magnets in the box. They use photos of customers cars that have been fixed with parts from the site.

If you're looking for a business that will work with you do not attempt to shop with rock auto. The low prices are a mirage to poor quality customer service and rude employees. It is not worth the hassle!

Had to wait for it to come to return it didn't even need it since we double ordered the product now have to pay for shipping $30 won't get that back terrible customer service no one answers phone can't get the online virtual text without them wanting you to give $47 it is a rip off, parts are good usually though when they are received but to try to return or cancel an order is a pure nightmare with this company

I ordered 4 O2 sensors about 1.5 months ago. Shipped all 4 back without communication with them. 2 I put on vehicle and ran about 1/4 mile so used ( I guess). Told them I used 2 and 2 I didn't. Been emailing them with no response... This is just mind blowing that a company would operate this way. Crooks... Really deserve negative stars

I was satisfied with the parts from Rock Auto in the past but when the parts do not fit what do you do?
The parts I got do not fit - I did not take them out of the wrapper - it was clear from visual inspection that
They would not work. No one to talk too - automatic response to canned questions. I will be looking for a better company who will appreciate my hard earned money.

I take care of a family member who is on disability. His disability debit card has a charge on it from Rock Auto. Funny thing is, he doesn't drive, or own a car! He didn't order anything from this company. However, I can't prove it to Master Card, which is who the debit card is through, because Rock Auto doesn't have customer service. There is no one to talk to or email for help!

It seems every time I order from them they will create a shipping label the same day, however they don't actually ship the item out to the carrier for several days. On one order the shipping label was generated however the tracking said that FedEx didn't receive the item until 4 days later. It seems as if they updated the tracking the same day to make you feel like they are on top of it, but just take their sweet time in actually shipping the item out from their warehouse.

Normally any parts i have ordered were the right ones and undamaged. My last three orders, the first two i was sent the wrong parts and the last arrived damaged. I am not sure whats going on but its getting silly. I spend more time trying to get the right part undamaged. The best part, Can i try to straighten it out to use it? Nope.