RockAuto

I've been buying parts for my '89 Cadillac Deville from RockAuto for 3 years now. I've replaced all the brake and suspension components, left rear window motor, harmonic balancer and related parts, and some exhaust parts. They've always shipped the parts immediately and I've received them within 4 days. They've shipped the wrong parts twice, and have either re-shipped the correct part (immediately before receiving the return part), or issued a complete refund if the correct part was unavailable. If there's any difficulty with the automated return process, just shoot them an email explaining the problem, and they'll look after you within a day or two.

This is a bad place to get parts they give you a estimate when the part will be their which is about 3 to 4 days and the part will not arrive untill at least 2 1/2 weeks later I ended up buying the part from Amazon.Don't order from here the return policy is even harder to workout ended up just letting them keep the money

They charged me literally double for one day shipping. I then waited a week for my parts to arrive. When the parts finally did arrive they were shattered into pieces in the box. They won't refund me and won't send the replacements on one day shipping. So I am now two weeks out on parts I paid DOUBLE for to get next business day

I have bought several thousand dollars worth of parts from RockAuto. They used to be alot better then they are now. Now about every other order some thing is used, broken or does not fit. Oh they take back the part and pay for the shipping but you have to take the part to a FedEx location to return and then wait for them to get and inspect the part before they send out a replacement. So my car sits for at least another week for the part to arrive. I guess they really don't care about their customers or they would do a better job checking the open boxed parts for damage before they send them out. There are other auto parts companies out there to buy auto parts from.

I will never give me business to rock auto again. Can't get anyone to email me back or even try to help me. They sent me the wrong part and I can't get a refund or send it back as of right now. Wouldn't recommend anyone ordering from there! Brit I mention my package took three weeks to come in and I was told 4 days.

They sent me an incomplete auto part with a different brand that i did not order and came in a dirty greasy box that looked like a used or return item. Returned the item to them and they and gave me just a partial refund when its all their fault. I think this is how they make money by partial refund and keep the rest althought its all their fault! Will tell all my friends not to order from this co.

I ordered parts and paid for overnight shipping. The parts did not arrive on time or even in a remotely acceptable time frame. I asked for a refund on shipping and they said they do not guarantee ship dates and stopped responding all together. Their return process is beyond horrible.

I received a defective A/C Compressor for my 2010 Mazda5. As soon as it was installed, the part failed. I attempted to Refund the part but I didn't know a flush was required before I purchased the part. That little detail is not emphasized on the part page. Well, I finally contacted someone through email but they were unwilling to provide any help. They practically blamed me for not knowing what was required for the part. Then when I emailed them again for more information, they had closed out my ticket! I have lost $200 and I will never shop on this site again.

They sent the wrong part, we shipped it back without it having any damages and they claimed that it was damaged by us when we tried to install it. I wouldn't recommend anyone ever order anything from them

I will NEVER order from this site ever again. They make it nearly impossible to get any corrections made. You can never talk to a real human, they make you go through all these steps to try and get any order fixed just to find out you cant correct it and you have to cancel the whole order to re-order and hope to get a refund for the first one. If your address is changed by the suggestion list and you send it, there's no way to get it corrected without sending it back to the shipper first and starting over. They charge you for sending it back so you dont even get your whole refund. The layout they have you follow for any errors or questions are horrible. They are worse than horrible. If i could, id give them a -3 stars. They stay running bc it's more a scam than a real business in my opinion. Find another.

Stay away. Rock Auto shipped me a defective power steering pump and wants me to either,
A. Take it off, send it back at my expense (seriously), wait for them to send another part and hope it is not defective.
B, purchase another part, pay shipping, hope is it not defective and pay to ship the defective part back.
They have no customer service line and no way to resolve this. I am going to eat the cost of this and never, ever use them again.
The pump was not only defective but is was insanely hard to put on since the specs were slightly off. Worst retailer ever.

Don't order from this company. They sent me a part that is wrong but argue that it's what is called for. There return sight is hard to maneuver asking to many questions and want me to pay for return. I won't purchase from them again.

Charged me two times for one item and another time with different bank. I have emailed several times with no response. Both banks stated they have to release the pending hold. The employee lied and said I wasn't verified by a PayPal by email after I emailed 6 times. PayPal representative said I have been verified since 2004. No excuses If it were me personally, I would've returned everything, but unfortunately, it was for someone else. The communication skills were horrible.They lied and profiling people thinking I was committing fraud had me run transaction 3 times. The bank said they still have the hold on the funds and Rock Auto saying they don't which they do I checked and they still holding the funds.

It is impossible to speak with a customer service representative as it doesn't exist. No phone, no email, no text, no nothing. I seems the computer runs the whole show. If the computer can't handle it, it doesn't get handled. I'll never do business with this poor excuse for a company again.

I ordered the wrong part on accident because the website is not so organized or maybe it's just not as easy to use as other car part websites. So my mistake on ordering the wrong part but that's really crazy how I have to pay for the shipping label. I was gonna order other part from there. It not now!