RockAuto

You buy parts from Rockauto.com they charge you a lot for the shipping if they send you the wrong parts like they do to me the charge me shipping for the returned part
My recommendation for everyone not buying from Rockauto.com

Ordered this gasket from them and it said 7 days to get to me. I thought that was a long time. This place is rediculous on getting your parts to you. Better off going to you local auto parts store and pay more. Never order anything from them again. My review is the place is a scam site! Poor shipping! Also I still haven't even got my single gasket.

They have no way to contact any type of real customer support / phone / online chat / etc.
I have ordered from them for YEARS... There is ALWAYS a issue with something.
Most recently. I ordered the correct item I desperately needed for the left side of car,my only / current transportation.Rushed shipped, got a few days later, brought it to my mechanic, he was able to get to it the next day... But he said something was off. So he told me to order the the same item but for the right side of the car. So ordered this item. Got it to the mechanic again. Next day. They boxed the wrong item in the first box. So i ended up with 2 Right side pieces for my car. Wasting, time, money... Still having to UBER to everywhere. I am being asked to pay to return the Wrong part they sent. And I still have to reorder the other part again. Because they wont refund, replace or send me the money back till they receive the wrong part they sent.

I seen a picture of an A/C condenser that I was looking for so I ordered it. What I received was a completely different part. It was a smaller aftermarket part that looks nothing like the picture. When I tried to send it back, they said that they would refund the part but not the shipping cost. I can see if I just didn't want to part or ordered the wrong part, but it was a completely different part and look nothing like the picture. The first picture is what I ordered and the second picture is what I received. This is a scam and fraud.

Ordered a specific part number from a specific manufacturer but RA opted to send me a different part number from a different manufacturer. I did not want this product from the other manufacturer, otherwise, I would have ordered it. RA wants me to pay for return shipping after already paying shipping to have the product sent to me.

I bought a Mercedes radiator. The transmission fittings do not fit. I had to buy one locally to finish the job and forgot about it. Now I am trying to talk to them about it and there is not a way to communicate with them. The standard form is for getting a new one. I don't want another not fitting radiator. I want to exchange for a different part that I can use in any of my cars or a refund. Also in same order number *******, I bought the expansion tank and it came broken from factory. I am never buying from them again.

These guys saved the day. My part arrived a day earlier than expected and fit perfectly. My car runs great. Way better experience than Amazon who sent me a part that wasn't even close to what I ordered. What I also found that most other dealers is the ability to pay for expedited shipping which is what I needed. Thanks rock auto

Don't trust RockAuto, they don't stand behind their products or provide good customer service. They shipped me two "quick struts", that were assemble wrong. While pissed, I had the car apart, and just recompressed them and rebuilt them properly. Their website said they would reimburse you if you had to fix a part, so I simply asked for the price difference back compared with a regular strut. They said I have should have just shipped it back! The cost of that exceeded what I was asking for, crazy! And, by the way, I was supposed to leave my car disassembled for weeks? They obviously don't care to make it right, never use them again. Bad enough they screwed up, worse they don't care to do the right thing.

I bought an A/C compressor that lasted 3 weeks. It was bought 40 days prior but was not installed until 8 days after I had received it. I was out on a trip and it leaked the Freon out. Took to the mechanic after I got back and compressor was leaking. No refund... Dont buy these chinese parts from this company!

I ordered a part for my car because it will not start. Rock Auto said it was delivered on 8/30/21@ 2:19 pm by the post office. I was home and looked everywhere for it. There was no part. It has been 4 days and I still have not heard anything and I cannot drive my car. I am very disappointed that I have not heard anything and I have no way of talking with anyone from Rock Auto or the post office. I am without a car and out $58.00. My family has been buying parts from Rock Auto for at over 20 years. Don't think I will buy anything else.

They sent me the wrong part in the right box. Their website says when its scanned in to be returned the right part will be sent out... wrong. Ive been waiting a week for the correct part to show up after i sent my return. I reached out to customer service and the amount of attitude i received from them is out of this world. How are you going to give attitude for your mistake? Get parts from literally anyone else.

I bought a window washer pump ($8.99)for my 77 Ford F150 last week of Sept 22, stopped working bout a week ago. Removed it today after checking for 12v at plug. Frozen up. It'll naturally cost me another $8 to ship them the defective one for them to send me a new one. A good customer service idea would have been to tell me to throw the bad one away & send me their new one! Poor customer service relations from the start with no phone number for them!

I received a part for a different year of the same vehicle. Following the return process (which states if it is their fault they will cover all costs of the return) when I got to the end of the return process it gave me no other option but to pay for the shipping. (Which was 3/4 of the cost I paid for the part originally) so I contacted customer service and there answer was it was not their fault because i ordered the part I received. Seems odd that I would order a part for a vehicle 28 years older than the vehicle I have….
So now I'm stuck with a radiator for the wrong vehicle. I will not be purchasing anything from them again because they obviously do not stand behind their own return policies.

Hi. Received bented gasket due to bad packaging. Have to pay shipping for their fails. The shipping is three times higher the part price. Was it so hard to pack better at the start to make it problem free for me and seller?

Pay the extra money for parts. By the time you have to track down hardware cuz the parts don't come with them. You're paying it anyway and you lost time and you get pissed for the frustration. Having to return items sucks cuz they have so many rules. I labeled the calipers front or rear, right or left and they will screw me on the return saying I defaced the product. So go somewhere else, that doesn't involve shipping returns and more than likely having to pay for shipping.