Rockville Audio

We purchased a sound system from Rockville audio and within a couple of months the remote stopped working.There is no replacement remote available.They have been out of stock for over 6 months.They do not have a universal remote That is compatible with their systems so that you are forced to buy from them. Total waste of money. Would not recommend the company or the product.

As a former employee of this organization, I would not recommend anyone purchase from this company. Rockville and Audiosavings operate under the same management and mislead consumers regarding their products. A significant percentage of audio items fail shortly after purchase, often just after the one-year warranty expires. Most components are cheaply sourced overseas and fail once they warm up. Save yourself time and money by investing in higher-quality audio gear that will last for years.
Even within the warranty period, the company requires consumers to pay shipping fees to return defective products—if you even make it that far. Companies like this one should not exist and should be shut down. The owners are dishonest and make false promises. For years, colleagues and I were promised raises that never materialized, even as our workload increased. During review time, they cite unmet metrics to justify zero compensation for the extra work.
Avoid supporting this company and warn others to steer clear. They exploit both consumers and employees alike.

Horrible customer service waiting months for replacement remote for my home theater system! Customer service will lie tell you problem is solved but nothing will get fixed!

Bought a radio with USB capability, doesn't work, tried calling - put on hold forever with the hold music assaulting my ears (worst ever). Still waiting after 2 days for a call back. Don't waste your money

I bought these big Bluetooth speakers from Rockville online and was happy, for about two or so months until one day it abruptly died without a reason. The thing that kills it even more, is that they refuse to even send a postage paid box for the return or exchange. On top of all this, they have a dead customer service help line, so don't get these Bluetooth speakers, heck don't buy anything Rockville period.

I purchased a switchable pwr supply and I got it in and the box was damaged and not inside of another box like most electronics should be shipped and before I opened it I was thinking oh no! Sure enough I took it out and it was bent up, so I reached out to the company over and over with emails and pics as requested by Val at Rockvile. And it's been like a cricket farm for days...nothing!

I returned all of the items to rockville and they only gave me a partial refund! I talked to a crap load of people to resolve this but no results! I had to dispute the charge to my bank to get the rest of my money! Keep your money and shop elsewhere!

I puchased a 180 watt 6 channel 70v reciver.
So far perfoms as expected. Support was great with the 1 question I had.
Running 8 speakers in my pool table shed out back and sounds great.
For the cost/value Im good

This is the worst purchase in my entire life! They falsely advertised that they have bluetooth. That was a lie! You cant pair your stereo with these speakers! The only thing you can pair is a smart phone. That is nice if you have bookshelf speakers but these are advertised as home stereo speakers. Also since the bluetooth didnt work they don't have plugs in the speakers to hard wire regular wires from your stereo. I tried to get these speakers to work and none of the outputs worked. These speakers are now useless! And i'm mad that I wasted my money! I should have looked at the reviews outside amazon. This product need to be taken off the amazon platform! I tried to ask for a refund from the company and they refused! I will never buy anything without checking the reviews on the product. I can't trust Amazon either they are in it for the money! I bought this online

I usually don't do reviews but this company got under my skin. I went to their site to order some speakers. Upon entering the site a message came up to receive a free Bluetooth speaker. I signed up, placed my order and noticed the speakwas not on my order. I then called C.S, and was told I could only use 1 coupon per order. Well I only used 1 coupon. The Bluetooth speaker was contingent upon signing up for subscription. Well she was no help, so I canceled my order. Worst company ever, should have listened to the reviews.

This place is absolutely horrible. I bought a PA with 12" speakers. I get it and the speakers blow out. I call support, they tell me to package them up and return them and they'll ship me out new ones. I do, I receive the new replacement speakers and they blow out too. Not to mention the PA came with two mics, one mic didn't work and the other the cap fell off. Back to support, I call again and the support rep tells me I am only allowed to turn it up to 70%. I'm like what, what is your name? Rockville, do you want to rock? The rep ended up arguing endlessly and finally hung up on me. I asked him before he hung up if I bought the same PA with the 10" speakers where would I be, at 50%? The equipment is garbage. Just take the time and buy from a more reputable company. I'm stuck with this garbage equipment and out $500 plus endless time and energy. Support is horrible and will even hang up on you. That's like me buying a new oven that goes to 450 and being told the hottest I can use it is at 350. They should never sell equipment that can't handle the power it's advertised as. Very poor quality and customer service. One more thing the same PA comes with 15" speakers and I asked him what advantage I would have with the 15" speakers. He told me lower impedance but still only 70% volume. So I would of paid even more money for those, no output increase and they probably would blow out too. Very disappointed and I'll never give Rockville my business again

I had bought the Ground Pounder 800 watt twin 10inch subs and had it professionally installed and not even one month and the unit Is blown and I'm not too happy so stay far away from Rockville Audio. Junk system

Purchased a brand new Rockville flip down TV/Media player. First time playing it, the screen went blank in the middle of the movie yet the audio was still playing. Contacted business and took them four days to get back to me via email. Forget about trying to contact them via phone or chat as it will produce no results. When we finally received a return email from tech support was asked if the problem "fixed itself". Their products only have a 90 day guarantee. I can see why.

Be prepared for damaged goods on arrival due to poor packaging and if you are not in the USA, they will NOT send any replacement parts. Time wasting customer service workers also took way too many emails to finally get to the point that they don't provide an international warranty. Rockville is a company that is happy to take money from international customers but won't have anything to do with after sales. Chinese companies are better than that! I expected more from the USA, but I guess that is prejudice.

Only had my speakers for just over a year sound went out and will do nothing about it. I emailed them and they said it was out of warranty and have nice day. Really $250 and you can't even suggest maybe a discount towards the next one or something. But I'm going to right this review in hopes of don't buy online at least through this company. Better off buying something in store at least you can go back to the store.

I've purchased a number of components lately for my boat. Unfortunately trying to get any type of solid or usable technical support seems to be challenging. Also disappointed that you can't get simple replacement grilles for speakers.

I purchased a large Karaoke set for my daughter Christmas 2022. It's February 12th and all equipment has still not arrived. Their customer service is appalling and after dealing with PayPal they said to reach out to my bank. Emails are illegible. Response is basically that you're a liar and that the parts had to be boxed. I cannot wait to reship this thing we cannot tear back to this manufacturer! Use common sense please! If you need something, anything- Save the hassle we've been through and purchase from elsewhere

Absolute worst customer service experience ever! Sure, they love taking your money and are the friendliest sales on the planet. They're smart with the product too. But, the equipment is trash and trying to correct the problem? Huh, good luck! Never return calls. Turn around time is horrendous and good luck talking to someone in the customer service department. Their excuse... "Every business has unhappy customers!" My recommendation... Spend the few extra bucks and go to a reputable company. I gave them my shot and I got what I paid for. JUNK! And, horrible service. One positive thing I learned... Check reviews before buying. Lesson learned! Good Luck everyone. I hope my terrible experience helps you make a better choice.

Avoid this place like the plaque! Poor customer service with conflicting stories about returning a defective speaker or the whole system because the speaker isn't in stock! Probably because the speakers aren't any good in the first place! I was lied to from not one but two customer service agents, and then was told I wasn't lied to! That's when I decided not to return anything or wait for a new speaker! I literally had to tell them to stop emailing me and told the company to go kick rocks. I also told them to take me out of their system completely for I don't want anything else to do with their company anymore. Seems like the company needs to retrain the people they employ, for a better experience atleast for me anyways! Also they want to charge you for anything missing from the original box even down to the manual if it not in the return box! I say this again avoid this place like the plaque!

I bought a marine system that was not what I was told it was but left it installed amp always made some weird noise now will not turn on. I have to send it back wait for them to figure out what's wrong with it before I get a replacement o. Top of there slow shipping its not worth the headache amp later 6 months which is out of their return policy. If you install it be ready to spend more money