Rogers Communications Inc.

Totally disgusted with rogers... my elderly mother's home phone has been out for over a week. Absolutely no empathy from customer service. Tech support worker goes to her building with the buzzer not working just leaves. His notes reads unable to reach customer... how pathetic. My mom's doctors, care givers are unable to reach her or get into the building. Rogers you are the worst!

A series of errors, a futile attempt to resolve thru phone calls to Rogers " support". To be eventually offered: "either keep waiting over 1 hour.or you can cancel". One call to Bell matched then bettered Rogers offer! Tread carefully.

Rogers has changed its technologies and forces customers to pay more money to use this new technology, otherwise you will suffer from interruption of service every minute. I have a home internet from Rogers at a speed of 500 MB, for days it has not been working and has been interrupted continuously and very slow, my children lost their online lessons. Today I contacted customer service and after a tenth unnecessary repeated questions, resetting the router and changing all settings, we came to the only available solution from Rogers, what is that? Take new offer with more money and new technology which guarantee the stability of your internet, WHAT? WHY Rogers do this? At least transfer your customer to this new technology directly without additional cost or keep the agreement as is with the previous service but NOT push us forcefully to take your new offers?!

Well like every1 else I agree they're service is way overpriced. They don't give u a lot in term's of DATA or Mobile features unless your willing to fork out a lot of money. I was a pay per use customer for about a year than they gave me a promo offer which I think was like 4GB of data & unlimited call's & texts for like $45 a month? Not bad I suppose.

A word of advice though, if you ever go over your limit the fee's they slap on you are outrageous, & I wouldn't blame any1 for ending their service with them.

Their online website based off of using it isn't very user friendly either, it can definitely use some polishing but that's not a game changer for me anyway.

Many thanks to Tristan who was able to bring happiness back to our family today. This man was very kind and patient and listened to my words very carefully and most importantly he provided me with useful information. Tristan spoke English very clearly and with a clear accent and I was happy when I called Rogers for the first time I really understood everything. I hope that Tristan will always be happy and healthy with his family and have a good life. Thank you so much

So, I bought a premium package for a gift. After several problems activating an account, it turned out we were one of the lucky? Many who were rewarded with a browser 88 error. Thinking there was a way to fix this, I ordered new fire sticks, as a rural user, short of satellite, internet tv is all there is. But, in trying to make this work, giving Rogers the benefit of the doubt, it was more than 5 days when I contacted them and asked for my money back. Boohoo I was told. Not our problem I was told. This is a known problem to Rogers, and unless you subscribe, you won't know it affects you. Real nice Rogers! And then keep the money and laugh.

I have said for years that Rogers was way too expensive and was really excited when they said they were offering a promotion for my building. But I made a grave mistake. The service is ATROCIOUS. My internet cuts out every day, I have paid every single bill on time and in full, but their customer service can never explain or fix the horrible network! I had a third party of Bell for the same price and that was way better. Unfortunately, Rogers has me locked in for two years.

I just spent about 1/2 hour asking Christy a gazillion questions about upgrading my phone. She was patient, informative and answered every last question I had. Thanks Christy for making this so easy for me! Customer service like this is rare to find nowadays! :)

We have ongoing issues with internet and cable TV. Their Ignite TV freezes or loses sound for a few minutes. Their internet crashes too often So I had to renew and spent a long time on hold. It took over an hour to renew for the next year at a higher price (still better than the competition) and the guy asked if he could send out a technician to install better equipment for free to try to solve the ongoing service issues. Sat home for 3 hours and the guy did not show up. Finally go through on their "chat online " this morning and they claimed that he called me (no one called the phone all day) and that he knocked for 15 minutes- again did not happen. So they offered to rebook it. That was almost 2 hours ago and they are "still working on it". I was told I could call and go back in the long queue and rebook it. I refused. Finally got a manager but she has yet to manage to do that. I gave them a long list of dates and time slots and asked if they could just notify me once it was booked. Nope- I have to stay on hold. Might be here all day. I would just switch providers but in Canada all of them are overpriced. We pay the highest rates in the world- last time I checked. Still on hold with chat but I no longer believe that they will ever solve this. Rogers does not offer service. We have spent about 9 hours dealing with them over the past couple of weeks without a solution. Beware!