Rogers Communications Inc.

Rogers billed me with an early cancellation fee despite the fact that the Rogers representative who offered it to me a year ago assured me there was no contract and that I could opt out anytime. A very deceptive move to acquire sales. On top of it, Rogers billed me for the unreturned equipment even if Canadapost tracking showed it was already delivered. Customer service was poor and rude. Overall this company openly steals money from customers. A complete disregard of business ethics!

My Mom is 80. She has been a Rogers customer for over a decade (me since the 90's when they were Cantel). My Mom got a new iPhone from them back in November 2022. All of a sudden in January 2023 there were huge data overages adding up to $1000. Rogers would only cover $400. Rogers did little to stop this from occurring. They said the charges were valid even though this has never occurred before with my Mom's account. My brother, my mom and I all chipped in and paid the bill and were told going forward her bill would only be $90.26 max (she was switched to unlimited data). Well her next bill was $170.49 :(. I phoned Rogers and they said "oh…those are just old additional valid charges that were not settled yet". They would not do anything to help. This company is not the old good Rogers, it's now unfair, unethical, and terrible.

Only got a star because I had to put at least 1 to write the review. The WORST customer service I've ever dealt with. Experienced a complete breach of confidentiality when Rogers wrongly ported my phone and some other lady started getting all my text messages on her phone in a completely different city. When the situation was sorted (after hours spent on a phone/in store) I asked them to compensate me for the amount of time/stress of getting it sorted as well as the fact that my confidentiality was breached and someone had access to all my conversations/could use it as a 2-way authenticator if they so pleased. First off I had to fight with someone for 2 hours to even get 1 month free. Then the representative had the nerve to say that he is frustrated with me asking to be compensated. Wrong in so many ways and will continue to fight with them regarding this until they compensate me properly.

I was told I could get internet at my address, I waited days for them to get here only to have them tell me they couldn't hook internet up at my place. I start a new job on Monday and now have no internet and look like a complete idiot thanks to this company. I'll probably loose my new job that I just moved across the country for thanks to their incompetence. Your staff should know where they can and cannot hook up internet not have people wait for days until a tech comes out and says they can't. I look like a complete fool thanks to this company at my brand new job. I will never purchase another Roger's product for the rest of my life after this experience. I tried to file a complaint by calling I was hung up on. The worst experience I have ever had dealing with an internet company. I am sharing this review every where I can so no one else has to go through this and possibly loose a job cause of them.

Hours of waiting and many calls only to find different answers from Roger's staffs and with nothing accomplished in the end. Rogers is definitely one of the worst company in Canada. Staffs just don't care about doing anything and are also not knowledgeable with services.

We joined start.ca who have their internet installs done by Roger's technicians.
Long story short, this technician not only drilled a huge hole in the new vinyl siding and my wall, then ran a wire about 120 ft long all the way around my jouse on the outside, across the grass and my neighbours driveway, around my neighbours house, and into my neighbours internet box, after breaking the box to gain access. Obviously didn't get my neighbour's permission. Also the wire has so much slack that it is a tripping hazard...
My question is why?
All they were supposed to do is screw a box on to the side of my home and connect a coax wire. They could have used the existing tiny hole from bell's box.
My neighbour's internet has not been working, since we are basically stealing their internet at this point.
I'm beyond unimpressed. Fumingly annoyed and it has caused issues with my neighbour who we were friends with until this.
Side note: zero star rating!

Rogers has terrible customer service. Every time I have an issue I wait for almost an hour for a service agent, than another hour to correct the issue. Usually, the only way you'll get satisfactory service is if you demand to speak to a manager. Even then the manager says they can't help until you threaten to go to Bell, then miraculously she can solve the problem.

A salesperson came to my door to sell me their new Ignite. I have had Bell Vibe for 8 years which has been amazing but Rogers promised me huge savings for unlimited time so I thought if I could save over $100 per month I would be willing to switch to save money. Got the equipment and the contracts which were contradictory to what the salesperson told me. Basically a total scam. The deal was for 1 year and the cell phone deal was for 3 months. Was told by the salesperson that they were now using the Bell Vibe line and that you could pause and rewind live TV the technology that Bell has had for 8 years. When I saw the equipment it was the old-fashioned thick wire and not the Bell Vibe line I could not believe that Rogers sending out liars to sell their services. Totally disgusting and despicable. I have called at least 6 times to rectify and get it cancelled and today I received a second bill on a cancelled account!

I've tried to cancel CRAVE since June 2021. First spent time on online chat. I asked the person to cancel it. A few months later I check my visa and am still getting charged. I went onto my Rogers Portal and canceled it twice. The second time I took screenshots of each step until it showed 'canceled". One month later I get billed again. Today Feb 08,2022 I spent 1 1/2 hours on hold. After I explained the situation, the woman told me I must have done something wrong or I must have reactivated it. Even after I explained to her I had pictures I was told I must have made a mistake. My next call will be to cancel the service.