Rogers Communications Inc.

I had rogers years ago but stopped as the were never honest about their pricing. The cable men have knocked on my door 3 times the last 6 months asking to ''work at the bottom of my driveway'' They cut into the driveway and lawn and cut my stone walk way just to bury a wire for a neighbour. The last time they came I said no and gave no consent for them to do anything to my property. They still went a head and cut my grass and stone walk way again. I called and explained to the rogers manager and he was unsympathetic and unwilling to compensate me. This company only thinks about money and themselves! Evil people!

We were supposed to get our services connected to our new address. The technician was dispatched to a wrong address, then the second technician was dispatched to my old address. Rogers tried to cover up by saying that there was a technical issue and IT problem and on top of it they said my order was stuck in the system. I talked to numerous agents all very rude, unprofessional and false promises. It's been day four and I am still without any services, they promised me they would call me back but no calls what so ever Rogers did not admit to their human errors and blamed it on their system.

Where would one possibly begin with reviewing Rogers. Customer service is almost non existent these days. Can barely understand anyone that answers the phone after waiting 60-90 minutes for that to happen, then you often have to call 2-4 times more to finally get what they said was taken care of in the first call. HUGE communication disconnect and I can convey how much of a disaster this company has become. The outages continue despite the presidents assurances of better reliability and accountability to their customers. INFINITE wait times. Been trying for days to get a hold of them to clean up $423.12 in charges for non-equipment return when I have tracking proof it was all sent back. 1:46min on the phone the other night and they just hand up me. Yup another Outage. On the phone right now on hold waiting for one of the 3.5 customer service reps they employ for 1:08 min. Still no answer. You could give me FREE service for 6 months and I would still have no interest in ever returning. Glad to be rid of them forever.

I'm with Roger's for last 3 months. 1st month I had Internet connection issue for 2 weeks before they fixed it. Now with that nation wide services disruptions I still have no internet. Called them 3 times with waiting times 50 - 75 min and never got answer. As multibillion annual revenue one would expect them to higher more people to troubleshoot disruptions in their services. Very unsatisfied and would try my very best to talk anyone out of signing up with them

So I read in the paper today that Rogers is giving there, "loyalty customers" 20GB Bonus data for 24 months. I have definitely been a loyal customer for over 30+ years. I was contemplating canceling all my services with Rogers come Nov when my plan is up, but when I read this, it made me reconsider canceling. I just called them to see if I'm on their list for this "bonus" and was told, "they're not offering me this promotion at this time. I am appalled by their decision and this bs certainly made my decision a whole lot easier. Once Nov comes, I will be calling and severing my ties to Rogers! What a way to treat your, "loyal customer"...one who will no longer need your overpriced services! Disgusting!

Three months of data outage. Payed me back 5 dollars and ten dollars. No customer service. They could not find the issue i had to change my connection. I have ended up paying rogers mobey those three mo ths and additional for my mobile data. When i ask about it custo.er service say oh we have some problem in our system.will connect you to another customer service agent. They have no answers. Looters.

I signed up for a good deal on Internet and tv. I was told it would cost me $163 plus tax. I had this plan for a year and it ended so i was changed a lot, the support team was able to help me by lower the bill for me, they told me next year before the plan is done try to renew it this way this will not happen. 1 Year later and i did that about 3 days before my plan was expired i renewed it with the same plan so it should cost me again $163 plus tax. I got the bill for $212 and support telling me its because i changed my plan early. So if i am late i get charged and if i am early i get charged you can not win with these guys.

I have with rogers more than 8 years for home internet.
Currently, I have a 3 years contract with Rogers and now after more than a year I have no choice to cancel it and they want to charge me $400! For noting!
I never come back to Rogers any more. Service was not that great and they re not dealing well with loyalty customers.

On Boxing Day, I upgraded my phone online and paid the downpayment. The deal was done, and I was happy. It was a store pick-up. I received an email only to proceed for the pick-up, once I received an email that the item was ready for pick-up. A gullible customer I was, and started counting days wondering when I would receive an email, and this morning, I received an email stating that the order and the plan were automatically cancelled as I didn't come to pick up the phone within three days of them sending an email. Here is the thing: I NEVER RECEIVED AN EMAIL INFORMING ME TO PICK UP THE PHONE. THIS IS THE KIND OF CUSTOMER CARE THEY PROVIDE! And yes, to those who try to be critical, I work from home; I check email, spam, and junk mails innumerable times in a day. Blatant Liars who don't care about their customers.