Rogers Communications Inc.

Rogers review

Rogers is the worst!
The basic TV channel line-up is terrible. They advertise that they have many channels but in reality they have less than half of what they claim. Why is that? Because they have 2 or 3 channels each carrying the same programming. Duh!
Also the programming they are selling is mostly Canadian content. Unwatchable.
You can add a package in order to receive American programming but it still is not the same as the actual product in the USA.
**Then they charge you an extra month on your first bill**
They try and tell you that you will be refunded when you quit the service.
**This is a disgraceful way to run a business**.
Why would they charge you an extra month? Their explanation - it's "policy".
Shameful!
Not only is their product bad but their Customer Service is completely useless.
Managers are also not at all helpful
A waste of time.
They get away with this "policy" (a. K. a "cheating") because there is no competition.
Too bad they can't be anywhere near as good as Comcast Cable in the USA.
My advice?
Get rid of cable TV and get a Firestick or an Android box or anything else.
Don't use "Robbers". Uh, I mean Rogers.

Terrible people! I don't understand what they are doing. They unable to solve a very minor issue.------

Rogers is the first company that did not provide me a refund for the services I did not use. Avoid them if you can

This is too important for not writing it for a such company like Rogers! Rogers bought Shaw and I had to migrate to Rogers. Very disappointing being a very hard migration with billing and, especially, privacy issues. Rogers didn't pay attention wanted to charge me more as a loyal customer with Shaw from quite some time. In addition, Rogers didn't give the choice to put stop on my data automatically once reached out the limit. But the biggest issue was that they ran automatically my credit score as a new client without informing me. Their comment was that " this is Rogers policy" which was not as I found out after 4-5 calls, spoke with different agents who seemed to not be trained appropriately. Also, I have waited for 1h 58 min over the phone to talk to a manger. Luckly, one of the managers informed herself on the spot about the policies and told me that Rogers was not supposed to run my credit score because I migrated and Shaw checked everything before. This made sense for me way before I migrate. Such a big company who is monopolizing the phone market with the new partnership and is running the credit score like people would run the water at the toilet. Managers needs to educate agents as privacy and running people's credit score is provoking a big inconvenience like in my case. And imagine that not many people know about this and have their credit score run! Ignorance and careless, ripping people off, privacy issues are major problems in many companies today including Rogers which are putting profit above clients and above quality reasonable service/prices. Someone, the big mangers should be kept accountable for those basic big mistakes. They need to do their jobs accurately. I am sure, if there would have been an audit even managers would fail! Or, this business of high prices is already a failure.

I've been trying to assist my grandmother with her bill and services for a week now. Nothing complicated - just updated her to ignite and renegotiating her bill since she was being charge $150 for internet and local home phone.
It's been OVER 12 hours of my time spent on hold and dealing with incompetent agents who don't know what they're doing. It seems they aren't trained and/or don't have the tools or a proper system to perform their jobs. Once they establish they can't help me, I get transferred to a new dept where I wait on hold for 1 - 2 hours only to be disappointment by reliving the need to re-explain and inability to help all over again. There is 0 accountability.

After multiple afternoons on hold and getting bounced around by rogers agents, I was finally able to get her account updated. We scheduled tech to update her internet modem on Monday between 8 - 10AM. At 3:30PM, 2 technicians showed up at her place (there was no notice about being 5 hours late). I then get a phone call from my grandmother - she told me the tech was saying that they need to give her a new temporary phone number? I knew we were updating her home phone service to Canada-wide calling, but I was never told she would need a new number? I makes no sense. I asked the tech to call support and make sure she keeps her same ROGERS phone number.

That was the last I heard from my grandmother. Today is Wednesday. I've tried calling her and it says the phone number is not in service. I try messaging her and they don't deliver. I try FaceTiming her and no answer. So I sent my aunt over to her place to check up on her and she has been with NO services since Monday. No phone, no internet, no TV. I am currently on with Rogers waiting to speak to a manager - it's been 45 minutes so far and still waiting…. Apparently I'm in a queue.

You can't make these things up…. This has been the absolute worst customer exp I've ever had. There is a total lack of accountability and ownership at Rogers. No care for the customer. This is no way to treat a person!

I would STRONGLY recommend staying away from Rogers.

Forgetting the whole Interact fiasco of 2022, Rogers has some of the most dependable service inside most Metropolitan Centers, but Rogers has a way of getting people in debt on purpose.

Heaven forbid that Rogers Communication should fail, but when it does, Rogers Communication is not one for easy remuneration when there services fail, but should you fail to pay Rogers, then you get disconnected and lose service, but they feel free to keep billing as though service has never been lost, not forgetting, of course, the reconnection fee. You know. Reconnecting you to the service that they are still charging you for. So, even though you are denied the service you are not denied the bill. This is deliberately putting individuals and thus the economy that they, me, the economy that I help support in our standing. I wouldn't be surprised if it's found that Rogers Communication in several cases supports a caste class mentality that supports slavery.

They market new phones for thousands, then sell the remaining stock of later old phones for a fraction of the cost while maintaining the inflated initial cost to the users that supported such price drops.

*Update*

When I signed on with Rogers I was under the impression, that when I moved my number, that I have now lost, from my other carrier to Rogers, I thought that I would have my remaining balance on my other phone and carrier would be carried forward, but instead now I have two carriers leaning in my credit rating, so in short. Rogers was successful in bogging me down with more bill and less service.

Rogers is all about sales, and they, Rogers Communications, are less about customer service and more about servicing Rogers Communications.