Rogers Communications Inc.

Paying for fiber service now 2.5 gb but ti getting installed fiber connection is worst almost wast 15 days 25 hrs on line zero results still waiting to install fiber.I wish there are other companies are in my area if you have choice don't buy riger internet if go smooth ok but if you get problem then good luck customer care are worst can't get on phone if you get someone then hold 5 5 hours still resut I am still waiting talk to one tech then his manager Noe waiting customer care person I strat phone 6pm now 9:40 pm still waiting well come to rogers customer

LTE is not working where is live which is St John's Sideroad and Bayview Ave. And they offer me 5GB extra for 6 months... for what? I can't even use LTE or 4G. I was holding on the phone total more than 1.5 hrs and they are not doing anything. I ask them for cancel they said they will help me but I have outstanding for over $1000 for my phone. Wow... I've with Roger's since 2008 and they don't even care and they will cancel it without any apologies or nothing. What a best service experience with the Roger's... you guys are awesome I hope people see this review and don't come to Roger's...

*update - they now say I owe $480 for breaking a contract that I did not agree to orally or on paper, I was not told it was a contract. Misusing l misleading and deceitful!
Utterly disappointing. The internet connection was constantly being interrupted and wifi wasn't available throughout the entire house. I was being charged $75 more per month than current offers. I called to switch and the CSR said he changed it to $125 per month. I then paid $125 per month until I checked a few months later and they didn't make the changes! They also charged me $10+tx late fees for three months. I called in and they wouldn't budge on anything. Truly horrible service. Incredibly slow on the phone and chat, at least one hour for every phone call and chats were just shy of one hour.
I have cancelled everything and am switching providers.
I absolutely hate Rogers.

They make everything is complicated. They have nothing good to offer on the basic package so you HAVE TO upgrade. Trying to find out what each channel is good luck. It's ridiculous. I am trying to get help OMG. Grr. How ridiculous! We need a competitor!

I have been on hold three different times for an average of two hours each time all for the same issue that is still not resolved. Rogers messed up my brand new account when I signed up for the first time and cancelled the account but still billed me for it. Couldn't email me my contract or account number so I could set up the modem but could definitely email the bill to me. Account is still messed up after talking to customer service and it repeatedly. Useless!

I have had the misfortune of being a loyal Rogers customer for over 20 years yet they consistently disappoint me in so many ways I have lost count. For example, if I am one day late paying my bill, they cut my data. But they sure don't mind keeping me on hold for 2 hours when I'm trying to get through to a human being to ask a question. Recently, they shipped me a new phone I've ordered online, via FedEx of all the ridiculous shipping companies to use, and when that phone gets lost/stolen by a FedEx employee and I never receive it, Rogers will NOT send me a new replacement one, they will not go the extra mile to try and track the phone down, yet will thank me for my loyalty! So yay for me, I get to pay for a phone I have never received, and the multi-billion dollar Rogers scammers, get richer by the second!

Worst scamming company in Canada, yet Canada continues to allow this monopoly to exist so you have no choice but to be scammed by these fools. Disgusting.