I have used Roommates.com to find roomates to.rentnin my home for.years. I have always found good roommates with the site. I hughly recommend Roommates.com anyone looking to find a roommate. A+
Found a great housemate. Relocating across country is one of the hardest things I've done. She is a treasure. Honestly don't know what I would do without her. Thank you, Roommates. Com!
NOTHING but scams on Clist. Then I remembered about Roommates.com, which I'd used five years ago. Found a perfect match the day after I signed up. So worth the $20!
So Ridiculous, so just like everyone else, I Only Signed Up for a 3 DAY SUBSCRIPTION. Blew up my mailbox with junk, didn't find the site useful at all. Nobody signs up here, maybe like a few listings a day in my area and I live in East La. Found my own place elsewhere, yesterday, so mind you I haven't even used it in a couple days. Today I check my bank account, and see that they charged me a 29.20$ Charge! That I NEVER AGREED TO. Literally, there was no fine print. NOTHING. THEY AUTOMATICALLY CHARGE YOU WITHOUT YOUR CONSENT. Called Chase right away and they shut down my debit card, because CANNOT TRUST THEM. Plus they don't even have a phone number to contact them on site, all they have is a phony $#*! email. Like WTF is that going to do? SAVE YOURSELF. DO NOT USE
Ended up sharing a home with a CRAZY LADY FROM TIERRASANTA IN SAN DIEGO, CA who accused me of stealing something ridiculous which i did not. This lady needs to be reported or YELPED on. I want to WARN OTHERS about her. Found her on "ROOMMATES.COM" Please all ROOMMATES.COM PEOPLE -- PLEASE YELP ABOUT YOUR BAD EXPERIENCES SO YOU CAN PROTECT OTHERS FROM BEING EXPLOITED. THANK YOU
I needed a place, I used Roommates.com paid membership about 8-9 years ago and I found a great roommate. Now I had a place to rent and I posted an ad on roommates.com. I mostly got emails that had been "flagged by their fraud department". They don't show you the content of those emails, just tell you the message was removed. Emails I sent to prospective roommates never got answered. (Now I know why, but more on that later!). I decided to upgrade my membership. I did get a couple of messages, but not enough to justify the paid membership; and I still was getting "flagged" messages often. I also sent several emails to possible "matches" but all those emails went unanswered. Once my paid membership ended I decided not to renew, but kept the free ad running just in case. I did get a few "flagged" emails and a couple of what appears to be legit emails, but it turns out "I can't read them unless I pay for membership". What a bunch of BS! Now I know the reason why all those e-mails I sent to prospective roommates were never answered, most of them didn't have the paid membership. I get that some of the "premium" features should only available to those who pay, but the ability to read/respond to emails should not be one of them. It seems now this site is just a scam with made up profiles to make it look bigger than it is. It used to be a good service, but that's no longer the case. 8-9 years later you think the web site would have been upgraded, but it looks just as it did then.
I thought that I would get the phone numbers and emails to potential renter. So I could contact them and see if their room for rent was still available. After paying I noticed the only added info i was getting from potential renters was the cross streets. No phone numbers. No address. No e-mails address. The only way to "contact" renters is through roomates, com website. And there is guarantee that the site is logit or that the renters on there aren't completely fake. I get more for free from craigslist. I regret wasting my time and money on this site.
Hello,
I'm sorry you feel misled by the website with regard to the upgraded memberships. Please understand that it is not our intention to do so. The cost and what it includes is on the More Info tab on the main page of the website. It is completely up to each member on whether or not they want to include their contact information on their profile or in their messages.
It was our intentions when we started this site for it to be an effective tool for people regardless of whether or not an upgrade was purchased. To achieve this goal, we have designed our site so you are able to utilize the website without purchasing a membership and many of our users have successfully found roommates this way. The most common ways for people do to so is to send contact information within emails to other users and/or post contact information within profile descriptions for other users to see. So while it is true that without having a paid membership you do not have the benefit of being able to read emails that you receive through our site, you do still have the opportunity to achieve your goals while utilizing the free portions of the site.
As with most websites, there are added benefits to purchasing an upgrade. Those benefits include having full access to your roommates.com emails as well as being able to view larger photos, maps, and the comment sections of other member's profiles. Purchasing an upgraded membership can be done at any time. Many individuals who utilize Roommates.com wait to purchase an upgrade until they have several emails waiting for them. This way, they fully maximize their upgrade.
If you have any questions on how to utilize the website and/or make the most out of your membership, please let me know and we will be happy to provide you with additional tips on using Roommates.com.
If you have any further questions, please feel free to contact us at support@roommates.com.
Roommates.com Support
I get emails, open them immediately. Click on my new match, "Jess C., or Philip C.", and the "Profile not found" message. I opened the email 2 seconds after receiving it, and the profile is already gone. This happens about 9 out of 10 "matches", or "messages" I get. Less than 10 seconds, and the profiles are gone(empty links'). It took me longer to actually delete my profile, than it did to respond to these emails. These emails behave exactly like a phishing email. They get you to click on a link, an empty link, but nonetheless. Very suspicious behavior for a website(or the best security ever). The ridiculous names used in some of these profiles are obviously written by people who lack in English comprehension. Your search area is for a certain radius, and you get matches from 30 miles outside of it. The only interaction I had, was with a lady 50 miles away, who wanted 2X as much as I was looking to pay, but not one person from my area. My sister did find a place using it but, I don't feel it is a trustworthy site. Enter at your own risk.
Hello,
It's unfortunate that you did not have a good experience on the site. We are an online bulletin board service and we do our best to keep the scammers at bay.
Results will vary depending on user preferences and location being searched.
If you would like to give us another try we would be happy to provide some helpful tips to utilize the free portion of the site to the fullest.
If you have additional questions please contact us at support@roommates.com.
Roommates.com Support
Paid the $10 to get access to potential renters and every time I tried to contact a renter it would ask me to pay again. Transaction is now in dispute with PayPal.
Hello,
Please contact us at support@roommates.com and we will be happy to get the payment issue with your account resolved.
Roommates.com Support
Such a scam. I paid the inital $3 fee to have a 3 day trial and I just realized, two months later that they were charging me $30 a month to have my account active. DO NOT SIGN UP FOR ROOMMATES.COM. I found my roommate on craigslist and she is totally normal.
Hello,
This is Roommates.com Customer Support.
We are glad you were able to find a roommate, even if it wasn’t through our site.
We are sorry you were not happy with the site. And we assure you that Roommates.com is not a scam. We have assisted countless members in finding the perfect roommate.
Roommates.com does not auto rebill our members. In order to be billed a second time you would have to reenter your billing information, so you don’t have to worry about canceling a subscription. Roommates.com does not have a membership option for $30.00. I’m not sure what company was auto billing you, but be assured it was not Roommates.com.
If you have any further questions, please don't hesitate to contact our Customer Support through the website and we will be happy to assist you.
Roommates.com Customer Support
support@roommates.com
I paid for a month on this and the first page had only TWO people that were even in the area and looking. (there are only 12 people per page) The second page went right to people that WERE looking 30 days ago. Meaning I paid 20.00 for nothing. DON'T DO IT - IT IS WORSE THAN CRAIGSLIST.
Hello,
Roommates.com is a bulletin board service so your matches will depend on who is looking in your area or who has a place to rent in the area you are looking in. You can try adjusting your preferences to see if you can pull in more matches.
You can use the site for free by including your contact information in the messages you send to other members, there is no cost to do that, so that only one of you have to pay for a membership in order to connect outside of the website.
Please contact us at support@roommates.com for a refund.
Good luck in your roommate search.
Roommates.com Support
PLEASE CALL ME ASAP REGUARDING A ROOM FOR RENT NEED ONE BY NOVEMBER 5TH PLEASE LET ME KNOW BY CALLING *******529 I WILL NOT BE ABLE TO ANSWER SO PLEASE LEAVE A MESSAGE. GOOD REFERENCES... MY NAME IS MELINDA C BERKSHIRE YOU CAN FACEBOOK ME IF YOU WANNA.
Never pay money for the service. This guy tried to send me extra money that was then removed from my account. I was trying to scam me. He's from Nigeria.
Roommates.com is a bulletin board service and is meant to be a means of contact. It's unfortunate that you came in contact with a scammer.
Unfortunately, sometimes scammers and weirdos do get through which is why we have created a "Reporting" and "Blocking" feature available on all profiles that you can quickly use to flag any account you feel is suspicious. This will ensure that we get eyes on it right away and start to track down what's going on.
Most of the scams are done in the manner described in your email. We do not recommend that you accept any potential roommate possibilities that are willing to send an overpayment in advance in the form of a cashiers check or money order. Most of these users have proved to be scams.
Because we value you as a user of Roommates.com and are committed to keeping our site safe and providing a user friendly experience, if you upgraded specifically to read an email that turned out to be a scammer we will happily process a refund for you.
If you have any further questions please contact us at support@roommates.com.
Roommates.com Support
I was seeking a tenant to rent a room in my home
I paid for a membership 4 times and sent out about 15-20 e-mails during each membership and DID NOT get a SINGLE RESPONSE. I ONLY received response back or new matches, after each of my 4 membership had expired. To reply and communicate with my new matches, I had to upgrade and pay again.
IT DOES NOT WORK EVEN IF YOU PAY.
I brought this to the attention of roommates.com, and their response was that have no control over when people respond. I informed them that I will be REPORTING them to the Better Business Bureau!
Hello,
We understand that finding a roommate can be a difficult and frustrating process, especially if you are not getting the responses you had hoped for. Roommates.com is a bulletin board service so we cannot guarantee that someone will contact you or respond regarding your ad.
All members can send out messages to other members for free, and include their contact information if they would like, so there isn't anything keeping members from reaching out and sending you a message. The membership fees are paid to read their incoming messages and see the comments section of member profiles.
Obviously we would love to see everyone who uses Roommates.com be successful in their search for a roommate, but as always, some areas may have more roommate potentials than others.
Please contact us at support@roommates.com and we will be happy to give you some helpful hints on how to make the most out of your membership if you are still looking for a roommate.
Hope to hear from you soon.
Roommates.com Support
Makes you go through a ton of signing up and you put up your listing and you cant even see any messages from anyone without paying 20$ a month. No thanks I hate this site.
Hello,
This is Roommates.com Customer Support.
I am sorry that you felt misled regarding the memberships and how the site works.
It does take a few minutes to fill out your Roommates.com profile, but it is worth the time spent so that we can match you up with people that are looking for the same things you are.
The Basic membership for Roommates.com is free, and as a basic member you can add a profile, browse your matches and send RoomMail messages, all for free. It is true that in order to read messages received from other members, you must become a Choice Member. Roommates.com membership options are $5.99 3 Days, $19.99 30 Days, $29.99 60 Days, and we do not automatically rebill our members.
When we started this service, we designed the site so that people are able to utilize the website without purchasing a membership and many of our users have successfully found roommates this way. The most common ways are to send contact information within emails to other users and post contact information within profile descriptions for other users to see. So while it is true that without having a paid membership you do not have the benefit of being able to read messages received, you do still have the opportunity to achieve your goals while utilizing the free portions of the site.
Hopefully this information helps and you will give us another try.
If you have any further questions, please don't hesitate to contact our Customer Support through the website and we will be happy to assist you.
Roommates.com Customer Support
support@roommates.com
I moved in and found a camera in my room, video recorders everywhere in the house, and found out he wanted me to pay his mortgage and taxes
Hello,
Discovering cameras in your room and video recorders throughout the house without your knowledge or consent can raise serious privacy concerns. If you feel your privacy has been violated or you are uncomfortable with the situation, consider reaching out to local law enforcement. They can guide you on the appropriate steps to take and investigate potential legal violations.
Given the uncomfortable circumstances, you may want to assess whether it's safe and suitable for you to continue living in the current residence. Your well-being is a priority. Please contact your local authorities.
Roommates.com Support
I was looking to rent my extra room longer term than a week or two, but not for a whole year. I was able to rent my space in only 3 days! It worked out great. I highly recommend the service!
Advertising with the word 'free' then waiting until someone receives a message to tell them they have to PAY to be able to read them is dishonest. It is sprung on you as a complete surprise. If you're going to charge to use your site, be up front and honest about it.
You can't throw the word 'free' at people, then put a paywall on a function of that site that renders it completely useless without paying for it.
All this does is make me suspect the overwhelming majority of your users are abandoned profiles that never paid the fee. You don't even have an indicator on profiles of whether or not someone is subscribed!
They have responded, and I'd like to add a rebuttal to two more things they added:
"The most common ways are to send contact information within emails to other users and post contact information within profile descriptions for other users to see."
* Only paying users can view comments on profiles
* I will reiterate that you cannot view a message unless you pay for a subscription.
* They also do not allow you to choose the subject line of the message you send, so you can't put your e-mail in the subject line either.
You're trying to tell me that I can circumvent the requirement to pay for your site, yet none of the things you cited as a method of circumventing payment would actually do that.
Hello,
This is Roommates.com Customer Support.
I am sorry to hear about your dissatisfaction with Roommates.com as well as the fact that you feel misled by the website with regard to the upgraded memberships. Please understand that is not our intention.
When you go to the Roommates.com website under the More Info tab, you will find the Frequently Asked Questions page. On this page you will find information on how the site works with the free membership and the upgraded membership, along with the membership cost options.
When we started this service, we designed the site so that people are able to utilize the website without purchasing a membership and many of our users have successfully found roommates this way. The most common ways are to send contact information within emails to other users and post contact information within profile descriptions for other users to see. So while it is true that without having a paid membership you do not have the benefit of being able to read Roommates.com emails that you receive, you do still have the opportunity to achieve your goals while utilizing the free portions of the site.
The site doesn't have a notification showing who is upgraded at this time, but we appreciate the suggestion and will keep it in mind for future site improvements.
If you have any further questions, please don't hesitate to contact our Customer Support through the website and we will be happy to assist you.
Roommates.com Customer Support
support@roommates.com
For a website where you pay money to communicate to potential roommates, you'd think they'd better security and screening for scammers in the website. 3 out of 4 people I've conversated with tried to scam me. 1 of which almost got close for me to sign an agreement.
The person faked me with pictures of the apartment, a convoluted story and history of the apartment, and a picture of ID which was probably stolen and taken as a scam. I luckily researched the address and found out that the listing was a false one, and confronted the person which ended with no reply. The person left with a picture of my id, and minor information, like my address. Which he could probably use to catfish another...
The website will come up with BS about it not being their fault, and that it is a "billboard" website. But if its polluted with scammers, then IT IS your problem. You guys have an obligation to crack down on these things especially if you're charging people money for a service. More then just deleting their posts after its too late. Its like hotels saying its not their fault if stuff gets stolen in people's room and saying, "we only provide shelter". Trash website which doesn't take responsibility on a major issue.
Hello,
It's unfortunate that the website did not work out for you. The website is the same as answering an add in a newspaper and is only meant to be a means of contact so you do have to be careful and do your research. We do have Safety Tips posted on the messaging page.
Hopefully you have found a roommate to move forward with.
We value your comments and they will be taken into consideration for future site improvements.
Roommates.com Support
Aggravating, they say they want a renter now but will not reply, Im a good person who always pay her way and most of the time every ones too. Im having a hard time with this site.
Hello,
We understand that finding a roommate can be a difficult and frustrating process, especially if you are not receiving as many responses as you'd like. Please be assured that other members are receiving the mail you're sending, but it is up to each member on whether they want to respond. We suggest sending mail to all the members on your match list if you haven't already, and using the Power Search to find additional members. Also, you can try making criteria on your profile more broad if there's any room for it, which may increase your match list.
Roommates.com is an online bulletin board service. As always, some areas may have more roommate potentials than others. Obviously we would love to see everyone who uses Roommates.com be successful in their search for a roommate. Hopefully the site works for you and you find a perfect roommate soon.
Feel free to email us at support@roommates.com if you have additional question.
Roommates.com Customer Support
Overview
Roommates.com has a rating of 2.1 stars from 323 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Roommates.com most frequently mention total scam, pay money and read messages. Roommates.com ranks 6th among Roommate sites.
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Hello,
This is Roommates.com Customer Support.
We are glad you were able to find a roommate, even if it wasn’t through our site.
Roommates.com does not automatically rebill our members. We do not offer a rebill option. We also do not have a membership option for $29.20. Roommates.com membership options are $5.99 3 Days, $19.99 30 Days, and $29.99 60 Days, and again we do not have a rebill option. Do you possibly have us confused with another site?
In order to keep our prices low, we avoid having to staff a Call Center by limiting the use of telephones and only accept email correspondence, but if you send an email we will get back to quickly. Also, our phone number is always located on your statement if you upgraded your account.
Hopefully you will be able to contact the website that charged you and get a refund.
If you have any further questions, please don't hesitate to contact our Customer Support through the website and we will be happy to assist you.
Roommates.com Customer Support
support@roommates.com