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Rosewe has a rating of 4.4 stars from 5,886 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rosewe most frequently mention customer service, good quality, and many compliments. Rosewe ranks 3rd among Discount Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I love the quality of Rosewe clothing line. They are true to what's being displayed on theme website. Also, the size fits perfectly. Speedy delivery is their another best feature- my orders have already delivered before time and intact. Would highly recommend shopping from them.
I've been shopping with Rosewe since 2019. My experience has been wonderful. Outfits purchased so far are quite beautiful and very comfortable soft material. Efficient customer service, prompt response when I accidentally doubled my order (ordered the same item twice). Will continue to purchase as the need arises. Thanks very much!
I'd rate them a ZERO if it was an option!
I purchased $75.87 worth of merchandise from Rosewe.com on 2/29/16 and after submitting several tickets, and initially receiving several 'canned' responses, I received a response asking me to 'wait in patience.' I submitted several other tickets after waiting 7 working days asking to cancel my order because the status was still listed as 'not shipped'. On 3/10 I received a response from the 'Administrator' apologizing for the delay but stating that the items were 'out of stock' and to please be patient. I submitted another ticket THAT DAY asking to cancel the order again and received a response saying that I will be charged $3 per item to cancel for 'handling'. Excuse me? The items are out of stock... what the hell are they handling? I think it's deceiving & criminal to advertise that an item will ship in 24hrs when in fact the item is actually out of stock. I also think it's fraudulent to charge a fee for handling merchandise that again is out of stock. I made a mistake in ordering from a company that I didn't research first but I am thankful that I used my PayPal account. After learning that the items were out of stock I immediately submitted & escalated a claim & dispute with PayPal. 2 days after PayPal contacted them inquiring of the status, they sent me tracking info (3/14). Wait! What? I submitted 4 different tickets (2 on 3/10,3/11 & on 3/12) requesting to CANCEL yet on 3/16 they respond saying "it's too late to cancel the order because it's been shipped." You dirty bastards! I no longer want the merchandise. & no telling what they've shipped! I immediate placed a call to PayPal. They instructed me to refuse the package once it arrived & once I refuse the package to call them & they will refund my money. So thankful!
Take my advice and DONT WASTE YOUR TIME OR YOUR MONEY!
Date of experience: March 16, 2016
Ordered 2 items and only received 1. Was impossible to get a hold of someone NEVER got my refund was a complete waste of time!
Date of experience: April 26, 2016
Hi Crystal,
First of all, sorry for any inconvenience that it may bring. We will look into the issue and resend or refund the missing item in package if there is any.
Kushi was very helpful. Very quick and answered all my questions politely. Made the process easy for me. Thank you Kushi.
Date of experience: July 18, 2022
Well Kushi has been very understanding with my plight and sorted it for me. Very polite in his conversation with customer.
Date of experience: July 30, 2022
Sumie helped with changing the size on my order. I got a response immediately. Cannot wait for my order to arrive.
Date of experience: August 10, 2022
Place an order December 8th and I still haven't got here then when you try to call you get a voicemail or email and no one answers you back
Date of experience: December 21, 2015
Hi Rosemarie,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Your order was sent out on Dec 11th, and it’s in transit now, we sent by USPS, track number is LS365972167CN, link, http://new.17track.net/en/track?nums=LS365972167CN. And I found the location,
2015-12-19 13:45 CHICAGO 2CMETRO, Departed USPS Facility, Your item departed our USPS facility in CHICAGO 2CMETRO on December 19,2015 at 1:45 pm. The item is currently in transit to the destination.
Our customer service will always reply in 1 working day to your ticket.
Hope for your understanding and best wishes.
Best Regards,
Rosewe Customer Service
Kushi, was very helpful in finding the item I purchased that I couldn't find. For some reason my email wasn't
Date of experience: September 22, 2022
My wife ordered a bathing suit that she thought was very cute. After a week went by, she e-mailed them to find out where her item was as they say they ship within 1-4 days. She was told it had not been shipped and it was still in production (the website said the item was in stock). She was asked to please wait another couple of days. We checked the status of the order again and there was a tracking # on the website, but the company said that item had not yet been shipped. From there we opened up a PayPal dispute and more than a month later after the package was supposedly shipped with the tracking number, it had not arrived and we were awarded a refund. I would definitely not recommend doing business with tis company - it doesn't get any worse that this!
***Update following response received*** Nowhere on the website did it say this item was a pre-sale. The tracking # you gave in the response of this review was available in the Paypal transaction, but Rosewe customer service replied and said it had not yet been shipped after already having the tracking # - which must mean that the tracking # wasn't for the bathing suit and is a bait to try to keep you waiting and nnot taking action to get your money back. I have ordered many things from China and the longest I ever had to wait was 32 calendar days. Note this is calendar days, not business days. According to this tracking #, the package was shipped April 13 - today is day 44 from when it was shipped and 58 days from when the order was placed (which again was not listed as a pre-sale when purchasing). Finally, in the e-mail exchange you had with my wife, you said you would expedite the shipment; so that would mean a faster service than the standard mail that you did use; clearly you did not honour what you said you would do.
Tip for consumers:
Don't use it and if you must - use PayPal so you are protected
Date of experience: May 24, 2016
Hi
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring. Since the item you purchased is pre-sale, it takes a longer time to ship out. But I promise your order was sent out already, by post office, track number is RH294395217CN, please contact the local post office and see if the package arrived in. Thanks for your support, and we sent by the flat rate shipping you choose.
Kind regards
This is a lovely dress to add to the basics section of any wardrobe, I love the color and fit perfectly, matarial is very soft, I totally loved it.
Date of experience: March 10, 2022
Excellent customer as always and I have had the pleasure of talking with Dharani several times, I know that when I get Dharani my issue will always be resolved,
Date of experience: July 25, 2022
The size depends on the type of dress, but i am over joyed. I received what i asked for, and no trouble with other orders
Date of experience: June 4, 2018
I needed to exchange an item and I have had nothing but positive communication with Sumie who resolved the problem straight away, thank you Sumie
Date of experience: August 23, 2022
The open back design just taka my breath away, can't believe I just got the dress with so little money.
Date of experience: October 21, 2015
I ordered a tankini on June 19. To date, it has not been received. I requested a refund they refuse.
Date of experience: August 6, 2020
Dharani is a very helpful person. Doing once again a great job. Helping me a second time with my order.
Date of experience: July 20, 2022
I placed a order a month ago and still haven't received it., where is it? Martha Oneill Chester, N. J.
Date of experience: June 13, 2018
Good Experience I am at Satisfied with this service I have purchased multiple dresses and every last one of them has been very pretty
Date of experience: January 18, 2022
Well it seems after reading all of these reviews I may never see my $ again. I spent over $250 on XXL clothing to get me through pregnancy. I made sure the measurements of the advertised clothing met the UK size for size 22-24. After a month I received all the items however the actual measurements varied between UK size 8-12. I contacted the website to report their error and after almost a month the best offer has been they will give me $65 not to send the clothes back, calling that "compensation". I have asked for my complaint to be escalated but I keep being told the person who keeps responding cant approve anything other then $65. First and last time I order clothes online!
Update: Just to clarify things after Rosewe Rep's comments:
I didn't order the wrong size!
I didn't base my purchase on just what the pictures looked like!
I checked each item sizing information on Rosewe website before purchasing, to ensure that it was the measurements I needed.
The items that arrived were NOT THE MEASUREMENTS ON ROSEWE WEBSITE! This is FRAUD -- I don't know how else to make anyone at Rosewe understand this is their fault and not mine - normal "policy" doesn't apply.
Until now all I've been asking Rosewe to contribute to the cost of returning their goods and then a full refund.
After reading so many more complaints about Rosewe not returning money when they are returned items, I no longer trust Rosewe to return any money even if I do send the products back.
I've had numerous interactions with Rosewe Customer Service, although they obviously have no idea what customer service is about. So far the best offer I can still get is for them to give me $65 to go away and let them keep over $200 of my money.
I will be lodging my complaint with Consumer Affairs and PayPal, who will be able to do more about this scam website. I'd recommend anyone that has had the misfortune of doing business with them, don't wait too long before doing the same.
Tip for consumers:
Example of when free shipping isn't worth it.
Date of experience: October 12, 2014
Hello, Ayesha
Thanks for your feedback. I am sorry that the clothing doesn't fit. But I think it is because the measurement method is a little different. If you are not sure about the size, you are welcome to chat with the online service. As for your order, we support refund too. But you will need to pay for the shipping to you and back. So we suggest $65 compensation. If you want to refund, you could submit a refund request. Our service will deal with your request as soon as possible.
All the bests
Chalres
The jumpsuit is just too cool, LOL, my mother want to buy one too, maybe we would buy it together next time.
Date of experience: September 9, 2015
I am in love with ALL! Really, i use all dresses constantly because I'm obsessed ahahah
Great quality, very beautiful I'm addicted
On my IG I post a REEL with every dress on me
Date of experience: February 9, 2022
I ordered a tankini set and earrings. They were both very nice. I love both of them. Great product good prices and fast shipping!
Date of experience: March 31, 2017
Sumie was so helpful to get my issue resolved and send me the perfect product. I wore the shirt and received so many compliments.
Date of experience: August 6, 2022
As soon as I opened the package sent me by the Rosewe company, I was speechless with wonder. I had chosen two dresses, a blouse and a swimsuit.
The first is a very evening dress.It is a black dress and both on the front and on the back it is completely adorned with golden flowers with glitter sequins.It can be worn on every elegant occasion and it will assure you a guaranted success.
The second dress is a very original and elegant day dress. This dress model is striking both for its floral pattern and for the model with a particular wide puff neck. This soft falling dress doesn't mark at the waist.It is particularly suitable for those who want to be elegant without sacrificing confort.
The third item I chose is a blue blouse. Its peculiarity can be seen in the yoke and sleeves decorated with lace and sequin flowers. This tunic is very detailed and can be worn both day and night.
The fourth item I chose is a very intriguing bikini.
The bra is in black and white strips and is decorated with golden ties.It is without underwire and with large cups that facilitate this support.The comfortable culotte briefs has laces that allow adjustment.
In conclusion it is a sexy bikini that will enhance your figure.If you are interested in some of the garments I've just shown you, don't waist your time and order them right now.
If you want to see more follow me on my Instagram (@venus_lisa_) and TikTok (@Lisavenusofficial). I'm going to post them in the following days.
Date of experience: February 16, 2022
I worked with Kushi and she was very quick to assist me with tracking my return and providing me a return. Thank you for the great service!
Date of experience: July 14, 2022
Rosewe, one of the top online fashion store for women, offers a wide selection of trendy fashion style women's clothing. Affordable prices on tops, dresses, swimwear, plus size and more. Free shipping over $29,30 days easy returns.
Hi Naturally,
You could return anything you want, under the condition that it's in original package.
We will send a refund of 100% after you return the order. Our customer service will send the return address to your ASAP and we are expecting for a earlier reply.