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Rosewe has a rating of 4.4 stars from 5,886 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rosewe most frequently mention customer service, good quality, and many compliments. Rosewe ranks 3rd among Discount Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I love the quality of Rosewe clothing line. They are true to what's being displayed on theme website. Also, the size fits perfectly. Speedy delivery is their another best feature- my orders have already delivered before time and intact. Would highly recommend shopping from them.
I've been shopping with Rosewe since 2019. My experience has been wonderful. Outfits purchased so far are quite beautiful and very comfortable soft material. Efficient customer service, prompt response when I accidentally doubled my order (ordered the same item twice). Will continue to purchase as the need arises. Thanks very much!
The order matches the description on website perfectly. The deliverytime is pretty fast, and all orders a packed carefully.
Date of experience: November 8, 2021
Kushi Was very helpful when I was having an issue with an online order. Appreciate their patience and knowledge.
Date of experience: July 7, 2022
BEWARE: DO NOT BUY ANYTHING FROM THEM! I bought $200 worth of items from them and a month later I still did not receive my items. They were not shipped, I've tried calling several times but you can never talk to a live person. You can only leave a voicemail and they never return your phone call. Ive emailed them several times it takes them 24 to 48 hours to respond to you and then they always lie and say that your items have been shipped. When I asked to cancel the items they kept saying that my items have been shipped which was a lie so i asked them to return my money. They refused then they claimed that in order for me to cancel they had to charge me $3 per item. I couldn't get all my money back but they still refuse to cancel the items so the only thing that saved me was that I use PayPal to pay rosewe. This guaranteed my puchased and all my money. I had to open up a claim finally to receive all of my money back. DO NOT USE ROSEWE.COM they are absolutely positively a scam you will never receive your items, they will collect your money and then they will refuse to give it back. No one has given them good reviews.
Date of experience: January 22, 2016
My experience has been good.
What I would like to have done, is to have my order in the same pacckage.
Thank you
Date of experience: September 5, 2022
Daharani answered my question quickly and when above and beyond my expectation! Keep up the great work. Thank you again for the information!
Date of experience: July 26, 2022
I ordered my dress on the 23rd of September and the shipping says it will take 2-4 days. It is now October 1st and my dress has not arrived & I wanted it for HOMECOMING;(
Date of experience: September 30, 2015
I paid 50 $ for nothing. The clothes don't look like the pictures. The quality is VERY bad. It's GARBAGE.
Date of experience: January 10, 2019
I had an issue with an order I placed and she immediately fixed it. It was a pleasure talking to her and I'm greatful for the help she provided.
Date of experience: September 2, 2022
I purchased a few outfits for a trip to LA and after waiting several days, I contacted them to cancel my order. Rosette finally contacted me and stated they would remove one of my items but ship the others because one of the items was on backorder. I demanded they cancel the order and refund my money, but after a few weeks, my order arrived. Needless to say, nothing fit! The jeans didn't even have a button to fasten them. The shirt I ordered looked like an oversized pillow case; the dress I purchased looked like it was the sleeve of a shirt, and the other shirt I purchased was so large my husband could fit it!
I've been trying for over a month to secure my refund but the latest is that I would only get a 60% refund because they "spent a lot of money in shipping!" I didn't ask them to ship it! I tried, even demanded they cancel my order and they still refused! This is the biggest case of fraud I've ever seen in my life! Furthermore, they claim that if I return the items, it would take up to 40 days to arrive in China and have a refund issued! I'm beyond upset!
PLEASE PLEASE PLEASE DON'T ORDER FROM ROSEWE! YOU'RE BETTER OFF MAKING YOUR OWN CLOTHES!
My current "ticket number" is T*******563
Date of experience: May 17, 2016
Hi Latoya,
First of all, sorry for any inconvenience that it may bring. We sent your order in the time frame we promised.
I tracked and found it's delivered soon after sent out.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply. Please mention that you are from sitejabber.
Kushi understood what I was going through with my order and resolved it with 100% of my satisfaction
Date of experience: July 11, 2022
I love the dress I have purchased. The quality is great and it came fast. Order number: R**************
Date of experience: November 15, 2021
Love this site. Suoer fast delivery and great items. Everything fits perfectly. It's a legit site. And i love shopping in here.
Date of experience: October 23, 2014
I did not get the exact timeline on when I will receive the product. Apart from that all the queries were addressed.
Date of experience: September 23, 2022
Thank you so much. I got my dees and it is the same dress i saw at the website. Beatiful and elegant.
Date of experience: December 13, 2021
Loved the dress I brought from roseweoffical. The process of selecting nd ordering is so smooth.And quality of product is very good.
Date of experience: January 31, 2022
I WISH I WOULD HAVE READ THE REVIEWS, THEY ARE CROOKS. I HAVENT RECEIVED MY ITEMS, AND BASED ON REVIEWS, THE ITEMS ARE SURE TO BE DISAPPIONTING :( DO NOT SHOP HERE
Date of experience: December 9, 2014
Dear Jessica C.
I am customer service representative from Rosewe.com.
Firstly sorry for the inconvenience caused but i think if you have problems with the order, you should contact with us first so that we can check and offer a quick solution for it.
Any questions please contact with us with a ticket here http://www.rosewe.com/support.php
As for the quality of the item, please no worry, when you received the order you can also contact with us. We will offer solution as soon as possible.
Nice day!
DON'T EVER BUY FROM THEM, IT TAKES FOREVER TO GET, THEN THE QUIALITY IS BAD, AND YOU HAVE TO PAY TO RETURN THEM AND YOU NEVER GET YOUR MONEY BACK. BAD-BAD-BAD
Date of experience: June 14, 2016
Thanks for my order. I will order again in the future. Keep up the good work and prices. I see alot of things i like.
Date of experience: March 30, 2018
On the first time I didn't find any Idea to Rosewe but now I really love and like this brand the quality is good also the time of livraison are amazing
I love this brand
Date of experience: January 18, 2022
I tried to order 1 dress from them just to see. They sent me the dress 1 month later. Totally unwearable.
* Rosewe attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 20, 2017
Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “W” or “WW”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
I like the jampsuit, its the same in the website, size and colors all is perfect, fast shipping and gentil equipment
Date of experience: January 7, 2022
I connected with Dharani via the live chat. She was helpful and efficient. She knew exactly what I needed and was able to solve the problem quickly.
Date of experience: August 1, 2022
I didn't receive conf. Email regarding my order so I could not track it. Email and gave a little info and got an update on my order
Date of experience: August 8, 2022
Rosewe, one of the top online fashion store for women, offers a wide selection of trendy fashion style women's clothing. Affordable prices on tops, dresses, swimwear, plus size and more. Free shipping over $29,30 days easy returns.
Dear:
Hi, there, so sorry to make your trouble and you can submit a ticket in our site and we will reply you in one working day and solve the problem for you.and because of the time difference, and it maybe difficult to make a call. But we will try our best to help u if you submit the ticket in our site. And you can submit in this link http://www.rosewe.com/support.php or you can send the email to us: service@rosewe.com and we hope hear you from soon.