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RoyalMail has a rating of 1.1 stars from 85 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about RoyalMail most frequently mention customer service, next day, and post office problems. RoyalMail ranks 413th among Shipping sites.
Received some records I had ordered today - through the post... Yes! - today, a Sunday! - and from the Royal Mail no less! And they weren't two months late.! Will wonders never cease? Am off to pour myself a quick snifter before lying down for a rest so as to recover from the shock. Credit where it's due. If this kind of service continues the Royal Mail may still be in existence this time next year!
Utterly terrible customer service Posted my iPhone in August to sell to a recycling facility. A week later it hadn't arrived so I tracked it and the tracking said, and still says, 'We Have It'. I filled out the long and very detailed form as requested, and received an auto reply saying we'll get back to you, which they did a month later, 'We're still investigating your claim...' etc., ect. Three weeks later I chased them up again and got another auto reply, then yesterday, over two months after posting the iPhone, I get an email saying, 'Sorry, you need to contact the business owner and confirm the phone is not there after seven days, for us to start an investigation'
Absoloute discrace.
TAKE NO NOTICE OF ESTIMATED DELIVERY THEY DO NOT UNDERSTAND THE MEANING OF THE WORD.TAKE YOUR MONEY THEN HAVE YOU CHASING FOR WEEKS.
Royal mail accepts medication deliveries but keeps hold of them too damn long. Let Amazon have a go.
After ordering a set of radio shop guitar pickups they were given to Royal Mail on the 14th of December so that they could be sent to my address in Australia now on Sunday the 8th of January I see that instead of them being outbound to come to Australia they have gone to Langley and are still waiting to clear customs so the the transportation to Australia can commence,now I thought our national transport provider, Australia Post was bad at times but this is ridiculous and the person I've been corresponding with via emails from radio shop confirms that he seems to spend more time on the phone finding out whether Royal Mail is going to do their job or not and if this was happening in Australia people would not hesitate to get an ombudsman involved,why is this company still operating after reading all the reviews of the pathetic kind of service they provide, this will never happen again because if I order anything from the United Kingdom I will be insisting on ups or FedEx being the shipping company that handles any orders, it's a shame you cannot give negative star ratings because that seems to be exactly what they deserve, and I don't give 1iota of a flying &$@& if they are on strike I paid almost 650 Australian dollars for those pickups and I want these bone idle lazy Muppets to get off their backsides and do their damn job, unfortunately pathetic is the only word I can come up with to partially adequately seem to describe their quality of service because the description I would truly like to give is not fit to print in this column. The true rating they deserve is 0
Tip for consumers:
Do yourself a favour and avoid using this company at all costs
Products used:
Single coil guitar pickups
I had a very terrible experience today 21st of December at 9:23AM from a very rude customer service advisor, he hung up on me twice
He was looking for every excuse to get me off the phone from the get-go, and wasn't interested at all in anything I had to say, now I know why royal mail have so many bad reviews online, I didn't get his name but the good thing calls are recorded, this man shouldn't be in a customer service role
I rang ******* 777 888 because my redirection was cancelled by SUSAN WEAVER one of the customer service advisor stating in a letter that I did not send any evidence, despite sending in the required documents, note that I paid for this document to be tracked, and It was received by S CARTER,
I want my refund! And find my documents!, I have now contacted royal mail again by post today, I would have prefer to get this sorted out on the phone but I was told by another customer service advisor to send a letter by post
Never again will I do a mail redirection or let anyone I know do a redirection at royal mail, my very first and last
YET AGAIN ANOTHER ROYAL MAIL "LIE / MISINFORMATION"
Yesterday I received a message stating my parcel will arrive today
The message clearly states that my parcel from Perfume Price will be delivered today
Thursday 30th November.
This is not the first time Royal Mail have sent me misinformation and I end up waiting in all day for an
Item to arrive and it does not arrive.
I have had enough of this POOR service, all Royal Mail keep doing lately is increasing prices and delivering a
Worse service!
I have contacted my local MP Bob Seely on a few occasions and Mr Seely kindly contacted Royal Mail,
Yet these problems STILL Exist!.
I am including BBC WATCHDOG and a few of the National newspapers, it's about time something is done
About naming and shaming Royal Mail.
If whoever sent the misinformation email to myself, and I had not waited in all day for nothing it would not have been
So bad.
Who actually sends MISINFORMATION Emails?
Message for Perfume Price unfortunately I will not order from your Company again
Any Company using Royal Mail for me is a NO NO.
They cannot be trusted to deliver on time.
I am very frustrated and disappointed with their SNAIL LIKE SERVICE, BUT MAINLY THEIR LIES
Personally I do not expect anything to improve.
The Postal Review Service is a complete waste of space.
It is about time a Royal Mail executive or their CEO makes a surprise visit to the
Isle of Wight to see what exactly is happening with post!
I can only hope that BBC WATCHDOG or the National Newspapers can finally make this Company
Listen to Customer Complaints.
I bet I will not even get a SORRY, just a feeble excuse about staffing issues, how much longer can we
Keep listening to excuses.
Today 5th December Royal Mail delivered 3 weeks worth of post that they have been holding on to at the i
Isle of Wight sorting office.
I have been in contact with Simon Kelly Royal Mail CEO and The Postal review to see what is going on.
Products used:
Mail
VERY VERY POOR SERVICE FROM ROYAL MAIL
AGAIN!
ORDERED AN ITEM AND THEY SAID THAT THE WOULD DELIVER BETWEEN 10.46am-2.46pm
AFTER WAITING IN UNTIL 3.15PM ON THE LAST SATURDAY BEFORE CHRISTMAS, WHEN I RETURNED HOME THAT EVENING THEY LEFT A CARD TO SAY THEY TRIED TO DELIVER BUT I WAS OUT.
**IF THEY DELIVERED WHEN STATED THEY WOULD, I WOULD HAVE WAITED IN LONGER **
THE REASON I DID NOT WAIT IN ANY LONGER WAS BECAUSE A FEW DAYS EARLIER I HAD A PROBLEM WITH ANOTHEF DELIVERY.
ON THE ISLE OF WIGHT WE HAVE 2 LARGE ROYAL MAIL DEPOTS - RYDE AND NEWPORT.
ROYAL MAIL SENT IT TO NEWPORT IN ERROR.
THEN INSTEAD OF NEWORT TAKING IT TO RYDE 20 MINUTES AWAY THEY SENT IT TO GREENFORD IN MIDDLESEX.
I CONTACTED THE CEO HE SAID HE WILL ARRANGE
THAT I GET THE PARCEK THE NEXT DAY (I DID NOT)
AND I WAITED IN ALL DAY.
ROYAL MAIL APPEAR TO BE USELESS LATELY.
IN FUTURE ANY ORDERS I PLACE ONLINE OF THE RETAILERS USE ROYAL MAIL I WILL NOT BUY FROM THEM.
I DID SEND AN EMAIL TO MR STEPHEN BUCKLEY, ROYAL MAIL CEO - HE DID NOT REPLY.
MAYBE HE WAS TOO EMBARRASSED ADMITTING HE IS RUNNING A COWBOY OUTFIT.
IT'S A BIG THUMBS DOWN FOR ROYAL MAIL FROM ME!
LG*******GB discrace not delivered had my money told me to chase them up and start filling forms out to italian post
Still coming up with"due to covid emergency, parcels are delayed"
Stop using this excuse, and admit you're crap!
I've had more packets/ parcels go missing than My Hermes! And Royal Mail DONT give a hoot Hermes find even if it's not signed for
10 days for a letter to travel 100 miles, i could have walked the letter quicker. Rubbish.
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