RueLaLa

I made a purchase for over $2000, being changed twice and didn't even get my order! Horrible customer service!

My Paris Predire product was unsealed and the tube was empty. Rue la la did not issue a refund. I would not order anything again.

There's no real free returns.
That said, you have the option of getting credits for your next purchase, which will be available aprox 3 weeks after you send the item back to Rue Lala, giving you a very short time to be able to benefit from your one-month free shipping. They won't give you extra free shipping time.
And the second option is to get a refund, with a charge of $9 for the shipping cost. And lets say you returned more than one item in a month, in separated packages. In this case, you will pay the shipping fee for each.

Defective item.
Lets say you bought a defective item. They will apologize and accept the return without charging you the returning shipping fee, which is very appropriate. But lets say you want to keep the item and fix the problem. In this case, they won't take any responsibility and won't give you any bonus nor a parcial refund. Photos and videos that expose the problem very clearly won't be of any help. They did give me an extra month of free shipping, which was nice but at the end provided them more money from my new purchases.

Sale of real wildlife fur.
I don't expect the business to do charity to wild life, but real fur is something that disgusts many buyers nowadays. It doesn't sell as much as other items, but there is a public for that cruel market. I don't agree with the use of real fur of wild life for fashion unless the fur comes from a certified hunter from Alaska or any place where people hunt for survival - which will never happen. The cruel methods of fur removal is widely acknowledged and exposed on internet (not recommended for highly sensitive persons). Everybody knows that these poor animals are caught and breeded exclusively for their fur; and that electrocution is the major method for killing them, which sometimes doesn't guarantee their death and leads to their fur removal while still alive.
Rue Lala sells real fur from rabbits; foxes; and chinchillas. (As far as I've seen).

I recommend buyers reconsider buying directly from Rue La La, and buy directly from manufacturer or direct sellers of products! It is a reason why Rue La LA products are sold substantially lower on Rue la La! Quality and size are concerning and you will notice only upon delivery! The items are of lower quality and often lack sufficient directions to properly assemble!

I bought couple of accent chairs, the screws would not fit (too short) once the legs are attached to the chair as instructed! I called to complain, and was requested to send pictures displaying the screws are too short! Inform there support that was Impossible because the chairs screw entry is not visible once I screw the crews to the chair! I sent pictures several times and was sent a return lable! I chose to take the lost! Terrible experience!

In addition I ordered a $1200 couch and never received it! While I ordered another couch after this order, and I received it before the initial order! But the other couch order is failing to be located or tracked by Rue La La or the third party delivery company ERQ (a real joke) they are unable to locate, although I paid my money, Rue La LA incredibly stated they can't return my funds until the missing couch is located! I informed the missing couch had nothing to do with me! I will be contacting federal trade commission (ftc) and report it! The delivery truck drive arrived requesting me to sign for the couch, but it was not on the delivery truck! Unbelievable, apologized and stated they would deliver later that evening or next day! 3 days later, I head nothing and Rue La La stated they would need days to solve! Please do not buy from them!
Please beware of Rue LA La! I was told I could not receive a refund until they located the couch they lost track of!
If the prices are too good to be true, please beware it is true "Too Good to be true"!

I wouldn't buy a PENCIL from you people, your advertisement is so annoying I immediately turn the channel! Get new ad people!