Rugs USA

I ordered a shag luxe rug, 5x8. $80. It arrived. Lol, are u kidding me? This is the lowest quality, piece of crap, thin, and not even cut and sewn correctly. It isn't even cut straight! It curves in at the corners and it shows! It's so thin there is absolutely NO cushion underfoot. U can even see through this rug to the dark 1/8 inch thin padding it's sewn on. I'm soooo upset! It's the holidays n I waited for this rug only to have to return it. When I tried returning it, I was hassled and argued with. They advertise no hassle returns! That's BS! They advertise Quality. That's just a toilet bowl of vomit! LIARS!

Ordering was easy, delivery was quick. Rug was what I expected quality wise, not a top grade rug, but good for the price. The colors were not quite as shown or described. Colors were off from site and what I consider as old color schemes. Not modern up to date colors for this particular rug. It works for me for now and I will keep it, but if I had paid much more for it, it would go back. I feel like you are trying to get rid of old colors with cheap prices. Probably would not order from you again. Rug pad looks to be a nice one though.

The first rug never got delivered cuz was always on back order... yet it was still listed for sale on your site?!. So i finally cancelled after waiting a couple of months and ordered a different rug... that one was delivered in a very timely manner... wrapped well... just love it. Even nicer than the picture

outstanding quick response..made it very easy to cancel and reorder...kept in contact explaining the backorder issue of the first rug

Thick soft jute rug is being used as a runner for me. It's great. It blends in with everything, is very natural and with a felt pad with rubber on that bottom it doesn't move even with the dog running through the house

My granddaughter is a real diva and likes things just so, even at 5 years old.
I recently created a bedroom for her at my house with a yellow and gray pallet ( not the usual pink) and the rug we chose was perfect.

This is the absolute worse company and customer service team. I ordered a rug and rug pad on 11/28! I received the rug pad with zero update on my rug. The rug pad doesn't do me any good without a rug. They make it impossible to contact customer service. After leaving a poorly reviewed comment on Facebook I received the attached message. How helpful is this? Still no update on my rug, nor have I been contacted from customer service. They happily charged me fully for a useless rug pad and rug I don't have though. Do not order from here!

The RugsUSA website is easy to use. They have a vast number of rug styles, patterns, and colors but it is easy to narrow your search so that you can find what you want pretty quickly. The prices are reasonable and the shipping is prompt and the goods arrive safely. Overall, I am satisfied with my rugs. The most recent purchase was my fourth one from RugsUSA.

Did not give me a spot to place my 10% off code you gave me by text / email... very disappointed with this... received an email the same day stating my 10% would be refunded. Exvellent customer service!

Emai received with a refund , same day serviced.

It is exactly the right color and size that I needed. I don't think it's going to last as long as I would have liked. The edges are already starting to fray. It hasn't been two months since I purchased it. The rug did have a damp smell when I opened it. Maybe that's why…

The frustrating part was that we ordered an item which showed as in-stock, but was instead back-ordered. The item missed its estimated in-stock date a couple times without a new date being given until I inquired about it. The person providing support was helpful, once I reached out to ask why we weren't getting better updates.

The item seems pretty good for the price, consistent with what we expected.

Once we engaged this person the experience got better. He/she did a good job.

I love our new rug. It is absolutely perfect for my son's room. It is exactly what I had hoped for, as it looks just like the photos on the website. It pulls the room together and puts a smile on my face each day! The natural handmade imperfect beauty makes it so perfect to me. I love that it is made from something old to give it a new life. Absolutely gorgeous!

They couldn’t change the shipping address, but they were kind and courteous. I was able to notify my former address and pick up the package immediately after it arrived, which was super soon!

Love my rug! The colors are beautiful (just as shown) and the delivery was wayyy quicker than expected. It was here in less than a week and with all the shipping issues going on now, I really thought it would be at least two weeks.

Great sale and good selection. Lots of variety. I was able to look through rugs that met my criteria, which is very important to me, given the huge number of rugs for sale on the site.

The rug arrived quickly and is just as pictured. It's very soft to walk on and so far I've had no problem with it staying out on my balcony as an outdoor rug. It's been a month and has been rained on, baked in the sun, etc, and the rug shows no signs of weather damage. Fingers crossed!

The rug was left in my bushes, in the mud, so that was unpleasant. After I got it cleaned up and inside, the rug was good, though the edges continue to curl up. I've tried weighing them down and hope that will help. The pattern is brighter than the image on the website. I'd prefer it more muted and aged-looking, as it is a Persian-style rug, but the design is still pretty.

I am waiting on a return for a cushion WS*******. Unfortunately I ordered a few different things and the way you do everything by an invoice number and not a description of the product has made it difficult to tell which order you are talking about. I was very unhappy as my rug was just dropped at the corner of my street, nowhere near my house. Neighbors spotted it and I drove out and got it. I put in a request to return the cushion about 10 days ago and have heard nothing.

I’ve been waiting about 10 days for a return on an $89 cushion that doesn’t fit with my Decor.
Also I never received an email that my carpet had arrived, and as I said before it was simply discarded on the curb at the bottom of my street. Which is about eight houses away

After looking at the photo online the rug looked thick and just what we were looking for. You know the kind when you walk in someone's home and you just sink into the carpet around the coffee table. We even bought the best pad. It's not much better then walking on a bath mat. Disappointed on that fact but the color in the rug is the color we have been looking for.

I received two rugs from them. Neither one worked out unfortunately. They will accept my return, but charged me alot of money to do so. They advertise that they have great return rates, but this is not true. I used to have a business with UPS and FedEx accounts and the rate is significantly better than what most people will find. They are charging alot of money, and it is quite disappointing. Other rugs you can buy online, and they have "free" return shipping. I would caution you that unless you are 100% sure you will love the rug, do not buy from them. You can get a great rug and not have to run the risk of high return fees with other companies. I don't mind paying something so much as I am very annoyed at the price they are charging. I am still looking for two rugs, but will purchase them elsewhere because of this.

My order was delayed several weeks even past their anticipated delivery date.
Rug is ok—it's very prettt, but very very thin and while I ordered the thicker rug pad, I have to say it's not a pad, just a piece of fabric that goes between your carpet and floor. Wish I would've gone to carpet store and purchased a real carpet pad as I have done in the past. I got this for our family room with an active toddler and the price was right for a short term solution.

I received my rug with no invoice at all. After it was too big and too thin I decided to return it. I was going to be charged 139 dollars for a 279 dollar rug. There is no info of this on the website. I would avoid ordering from this company again and wish I would have known this in the future.

I really like the color of this rug, it brightens my room a lot, I do think it is thinner than expected andI have a 3/4 inch rug pad under it. It is very soft though! Overall happy. Hopefully it holds up to the kids wear and tear.

All rugs look nice difficult in choosing beautiful rugs but finally picked one out. It's thin made I know I could buy an under cushion foam but realize it was that thin.

I do feel that it should have been replaced, as I have to cover it up due to it being noticeable. Instead, I was not refunded 20.00 with a comment that my "warranty" is now null and void.
If your price is low due to flawed merchandise, please state this on your site.