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Rugs USA has a rating of 4.6 stars from 2,690 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs USA most frequently mention customer service, great quality, and fast delivery. Rugs USA ranks 9th among Home Decor sites.
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21,823 reviews
Thanks for the order. Very attractive, wearing well in a medium traffic area. It was delivered promptly. True to size and looks just like the picture.
I ordered rugs for my new place. When I entered my Address, it had a different Shipping and Billing Address. But when the order was placed, it had the Billing Address same as Shipping Address. I sent an email to customer care almost immediately, but that was of no use. Later called the customer care, they were not able to change the Shipping Address nor were they able to cancel my order. Hope they resolve it soon. Please check your address before you place your order as it is not able to cancel or change the address later.
Thanks for the order. Very attractive, wearing well in a medium traffic area. It was delivered promptly. True to size and looks just like the picture.
Coupon cabin members
The option to "try in my room" sold the rug. Would not have selected something so colorful. Could not be happier.
Price and selection
Color, cost, washable
Love the option to "try in my room". It takes the guess work out of wondering what it would look like.
Price and large selection
Love the product and the price!
It was delivered quickly and packed easily to just rolled it. The material great quality.
Easy to find items by size and shape. My daughter struggled to choose a rug design, however, as a lot of them were similar!
Colleagues at work mentioned it
Easy website to navigate.
Beautiful selection
Customer service was very easy to deal with. Responses were very quick.
Always wanted to
I ordered rugs for my new place. When I entered my Address, it had a different Shipping and Billing Address. But when the order was placed, it had the Billing Address same as Shipping Address. I sent an email to customer care almost immediately, but that was of no use. Later called the customer care, they were not able to change the Shipping Address nor were they able to cancel my order.
Hope they resolve it soon. Please check your address before you place your order as it is not able to cancel or change the address later.
Arrived quickly and the whole process was easy. I would recommend RUGS USA for the selection and the prices.
Color choices
Excellent service and received in excellent condition
Easy to shop, good price, good selection, fast delivery. I am satisfied and recommend.
Price and choice
I worried about making my color zelection but am extremely pleased with the entire purchase, including color, size, shipping aned overall quality and price.
Had the rug I wanted at the best price
Great selection of rugs, colors shown are exactly what I received.
Just checking different website and yours had the diverse selection.
Love the huge variety of rugs to choose from. The hard part was picking my very favorite out of all my favorites.
Good deal, wide selection and washable.
Easy to find whatever you need or just to browse. Rugs are beautiful! Well made, colors are vibrant, they really cheer up my ocean room after a long rainy winter!
Quality, prices are good
Site is easy to navigate. Good outdoor rug for our use.
Liked the pattern of the rug
Positive experience. I had no service issues. Rugs were delivered in a timely fashion. Well packaged with no damaged packages
Previous experience and free shipping.
Looking forward to seeing the rug in place - it is for our son & daughter in law's new home.
Good options to choose from.
Great rug at great price - really love the colors and it is a great fit for my room
Prices and convenience
I don't like the pad. Nothing keeps the rug in place on top of the pad. Maybe not a problem for larger rugs but a problem for smaller rugs.
Its great! It arrived and unrolled easily. Didn't need a pad either.
Good prices and references from friends
Ordering the rug was a simple process and the rug is true to the photos. My only gripe is that the rug is much thinner than I expected and will need a rug pad.
Wanted a non-toxic, affordable rug
Customer service responded promptly when I could not find the specific rug in an ad on your site. Just ordered 2 runners! Thank you
Loved the pebble rug
Easy to negotiate the website and find a variety of options.
Google search for indoor/outdoor rugs + Memorial Day Sale!
I Love rugs USA and only reason I did not rate 5 star is because last rug I bought and I have bought at least 6 rugs from you this last rug shed so badly zi had to vacuum 3-4 times daily. I called for help to exchange and not a single thing was done to replace my rug. Only reason I buy from you is your sale pricing. I hope you will stand behind your customer better.
Gain trust and grow your business with customer reviews.
For more than twenty years, Rugs USA has helped our customers turn their house into a home, offering a stunning array of rug styles, materials, and sizes to suit every design need and budget. Whether you’re replacing one runner or redecorating an entire house, we take pride in helping you realize your vision. With over eight million rugs sold to more than one million homes, we are experienced in making your online shopping journey seamless: from selecting a rug style and size, to ordering and delivery, to education and support for how to care for your rug. We are able to keep our prices low and quality high by maintaining close relationships with the designers, artisans, and factories who make our goods.
Our customers inspire us. By helping you find the right rug at the right price and offering outstanding customer service, we cherish making life more beautiful for yourself and your family.
Hi Manasa,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I am so sorry to learn about this issue! Unfortunately, once an order is placed, our system won't let us change the address, so we have to contact FedEx to provide the updated address. We have sent your correct address to FedEx and they have confirmed it was received. Once they print an updated label and attach it to your order, you will see the update reflected on the FedEx tracking website.
If you have any questions about your address update or anything else, please don't hesitate to contact us again.
Thank you,
Rugs USA Customer Service