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Rugs USA has a rating of 4.1 stars from 2,691 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs USA most frequently mention customer service, great quality, and fast delivery. Rugs USA ranks 9th among Home Decor sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
21,820 reviews
The option to "try in my room" sold the rug. Would not have selected something so colorful. Could not be happier.
I placed an order and was giving a delivery date. Since I didn't receive the order after a week or two I called and was told the rug was back ordered with no known date. Rugs USA never bothered to notify me that the rug was unavailable. They did refund my money promptly
I love the prices and variety! I get compliments on my rug all the time, it's a wonderful quality, I absolutely love it!
because my neighbor gets his rugs from you so I know the quality is there. I’m excited to try my first rug from you all!
Date of experience: April 12, 2024
I receive my order and wise a little disappointed in the rug because I thought that it would have all brown color cowhide and not gold Color and the work if I could get a replacement of the road without the gold in it I would appreciate it thank you
I chose rock USA because I was looking for a cow hide rug to match a chair that I have on the picture it looks like my chair but in person it has gold in it and I do not like it
I chose the product to match a chair that I have which is a living room cow hide chair
Date of experience: October 14, 2021
I decided to buy some rugs from this company because of a sale and the recommendation of some friends who have never had problems. Unfortunately I have had enough problems with this company for everyone. First - they will ship rug pads first and use that as an excuse to bill your credit card for the entire amount. Then - they may or may not ship your rugs until you call to complain. Some of your rugs might be on "back order" and it will take another 2 weeks plus 10 days for them to refund you - (at least I hope I'll be refunded). Then they will ship two rugs with the same UPS # - at least that is what they tell you when you call. They say they will call UPS - seems they never shipped that rug after all but it is on its way now. Oh guess what - UPS lost your rug and the company can't do anything about it until their investigation is complete - which will be about 10 days from now. Everytime you call customer service they will not have any information to give you - they say they will call you back in 1 day. It usually takes 2 and they only answer half your questions. I will NEVER order from this company again and will file a claim with my credit card.
Date of experience: March 15, 2017
Adore my washable indoor/outdoor rug. Didn't even need to use a rug pad because of the excellent backing material! We bought a second :)
Good price point for washable rug
Date of experience: November 28, 2023
Thanks for the discounts. I have had a washable rug from you for 5 years in my kitchen. I have loved it!
Previous purchase
Date of experience: April 7, 2024
Ordered the 8 x 10 bosphorus moroccan trellis rug. It arrived very quickly. The color was just as represented. I did steam a few places so it would lay completely fIat. I love it!
Date of experience: August 25, 2019
My lamp shipped quickly. It was easy to assemble and well packages. The lamp was even bigger than expected. Makes my living room look very chic and expensive. I will be shopping here again.
I’ve heard of Rugs USA before. I think it came to mind when I was searching for lamp alternatives.
I wanted a nice lamp that was the perfect size for my space and looked high quality.
Date of experience: December 16, 2021
Was super happy when I received my rug. Honestly for the price the quality is top notch. I saw this rug featured on The Housewives of Orange County (Tamara's house) and fell in love.
Date of experience: February 8, 2022
Great products at affordable prices. The order came quickly and rug was in perfect condition. I will order again as I update house furnishings.
Returning customer.
Date of experience: June 15, 2023
Easy check out! Fast delivery, kept me notified throughout the shipping. Love my rug, & I've had alot of compliments. Matches my decor wonderfully!
Found the rug I like.
Date of experience: October 21, 2023
Ordered a rug weeks ago. Never heard a thing. Finally emailed them and was told that my items would be sent out in 24-48 hours. Nothing happened. I then received the below message:
Hi Seth,
Good day!
This is a bit awkward
We are so sorry, but we ran out of one of your items! Sometimes, our products go so quickly that they run out before we know it. (Silver lining: This usually happens when an item is an unexpected hitso it means you have great taste! We're still sorry, though.)
Our warehouse says we won't have more of these until 11/10/2019. We hope you'll wait, but we totally understand if you don't want to. Just reply directly to this email or give us a call at *******210, and we'll cancel any items that are back-ordered, no questions asked.
Again, we're really sorry, and we hope we can fix this and keep you as the valuable customer that you are.
Thank you for choosing Rugs USA!
Regards,
Cecilia
Rugs USA Customer Care
(Toll Free) *******210
Monday-Friday 9:00 am to 11:00 pm EST
Saturday & Sunday 9:00 am to 6:00 PM EST
This place is an absolute joke. I could have gotten rugs from many other places while I waited weeks for them to fail on fulfilling the order that they took my money for. Don't buy anything here!
Date of experience: October 23, 2019
They came separately despite ordering two at once. I was afraid an order didn't come through. They were on sale, but each pouf looks a little different and is sized differently.
Date of experience: September 1, 2021
Hi Meredith,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
You made some great choices! We hope you love them!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Good selections! Fair pricing! They have such a wide selection any type will definitely go with any style in your home. This is my 3rd purchase from them and they don't disappoint!
The best rugs on the market
Date of experience: July 30, 2021
Hi Alexis,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Wow! Thank you for being a repeat customer! We're thankful for amazing customers like you!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Good selections! Fair pricing!
The best rugs on the market
Date of experience: July 10, 2021
Had to return first as color did not go with couch. After snafu in picking it up for return, finally got on second try, the day they said they would. RUG I ordered in place is great.
Already did. Got return picked up so hopefully will get credit shortly!
Selection, pricing.
Goes great with my decor and new couches.
Date of experience: September 19, 2021
Hi Elaine,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm happy we were able to help. If there's anything else we can do to help, please let us know!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Unfortunately auto fill sent to my old address. Need to make sure order is reviewed thoroughly. A follow up email after order for review would be helpful. Tks Buddy Wooldridge...
We got it resolved.
Date of experience: February 13, 2022
Great experience purchasing from Rugs USA. Reasonably priced products, and they retroactively applied a coupon code to my order that I had missed when placing my order.
Date of experience: August 29, 2021
Hi Nora,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm happy we were able to help. If there's anything else we can do to help, please let us know!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Looks really cheap and still corners will not lay down…stiff…. I really don't think this was the rug I ordered. Green tones and my colors are blue accents
Date of experience: September 25, 2021
Received item as described… love it! I've been looking for one at many different places and finally found one that I really liked. I am extremely happy with it!
Finally found a pouf that I liked.
Date of experience: November 29, 2021
Love the rug! Great quality and colors are beautiful. The rug took a cross-country trek for delivery, going from New York, California, Wyoming, Colorado, Nebraska, Kansas then finally to Iowa
Recommended by family
Fit my needs
Date of experience: September 22, 2021
Hi Rebecca,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you are loving your new Blue Gothic Striped Area Rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Product was promply delivered. It smelled but the bad scent has since dissipated after rolling it out. The rug color looks darker than website and still does not lie completely flat after a month.
Affordable.
Simple pattern.
Date of experience: September 25, 2021
Hi Anne,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We're grateful for your honest feedback and will pass this along to the appropriate team!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Great rug at great price - really love the colors and it is a great fit for my room
Prices and convenience
Date of experience: June 7, 2024
Date of experience: April 17, 2024
Please learn from my mistake! I bought 3 rugs and the quality was subpar, the one I have now I purchased at Target and is better quality. So I decided to return them and spent over $200 to return them! I took a $200 loss on buying these rugs online- NEVER AGAIN! DON'T DO IT! Go to an actual store and buy them so you can return and not lose your money! PLEASE LEARN FROM MY STUPIDITY!
Date of experience: June 7, 2021
Hi Jessica,
Thank you for shopping with Rugs USA to create your dream space. We truly appreciate your feedback and love hearing from our customers.
We want to apologize for the experience that you had with our products. We are constantly looking for ways to improve and appreciate your feedback on our return pricing. We always take into consideration the feedback we receive and have passed this onto our leadership team as we continue to work on improving the overall customer experience.
Best,
Rugs USA Customer Service
I've had this rug for over a month, and I still can't get it to lay flat. I finally put a rug mat under it, and it's no different. Won't be ordering from you in the future.
Had more rugs to pick from than other sites.
Date of experience: May 14, 2022
Had more rugs to pick from than other sites.
Date of experience: March 24, 2022
The pouf showed up on my Facebook feed and I had been pricing them. This was a great buy and will go perfectly in my living room.
Came up on my Facebook
Date of experience: September 10, 2023
Please consider when ordering from Rugs USA, they charge you a very high "Return Label Fee" Yes you are able to return your item if returned within 30 days but buyer beware their return label fees are HIGH and you are charged for multiple return labels for every item purchased. I purchased four items, they are charging return labels for each item. No thank you, I will go back to Amazon, their returns are free!
Tip for consumers:
BEWARE returns are within 30 days and you are charged a Return Label Fee, very high fees I might add!
Products used:
NONE and will never buy from them again!
Date of experience: November 25, 2022
Hi Julie,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We appreciate your feedback and will be sure to provide your feedback to our team and hopefully provide more options in the near future.
Return shipping is paid for by the customer. The cost of return shipping is automatically calculated and displayed for you at the time you request a return and will be deducted from your refund amount.
I see that you were able to call us, and we were able to cancel the unshipped portion of your order and discount or waive the rest of the return fees.
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
For more than twenty years, Rugs USA has helped our customers turn their house into a home, offering a stunning array of rug styles, materials, and sizes to suit every design need and budget. Whether you’re replacing one runner or redecorating an entire house, we take pride in helping you realize your vision. With over eight million rugs sold to more than one million homes, we are experienced in making your online shopping journey seamless: from selecting a rug style and size, to ordering and delivery, to education and support for how to care for your rug. We are able to keep our prices low and quality high by maintaining close relationships with the designers, artisans, and factories who make our goods.
Our customers inspire us. By helping you find the right rug at the right price and offering outstanding customer service, we cherish making life more beautiful for yourself and your family.
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We appreciate your feedback and will be sure to provide your feedback to our team and hopefully provide more options in the near future.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support