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Rugs USA has a rating of 4.1 stars from 2,691 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs USA most frequently mention customer service, great quality, and fast delivery. Rugs USA ranks 9th among Home Decor sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
21,820 reviews
The option to "try in my room" sold the rug. Would not have selected something so colorful. Could not be happier.
I placed an order and was giving a delivery date. Since I didn't receive the order after a week or two I called and was told the rug was back ordered with no known date. Rugs USA never bothered to notify me that the rug was unavailable. They did refund my money promptly
Very easy to navigate the website and quick checkout process. The jute rug arrived perfectly rolled and immediately laid flat. The entire process was very quick and easy.
Great deals!
Date of experience: November 8, 2021
The first rug I ordered was not the quality I expected. The color was too dark also.
I returned this rug.
I ordered a different rug and I love it. Good quality and looks great!
Date of experience: October 2, 2021
I enjoyed the ease of the checkout process. Scrolling through the number of rugs available was also an easy process.
I was looking on the Web to buy a new rug at a reasonable price and I found my way here to Rugs USA.
Date of experience: February 24, 2023
Easy to find what I was looking for and easy to purchase, and when my rug pad arrived it was exactly what I wanted.
Had what I was looking for.
Date of experience: January 4, 2023
Great price and quality for what i was looking for. Love the style, matches our house well. Exactly what I was looking for.
Was looking for a particular rug style
Date of experience: May 28, 2023
Website was easy to use and the selection was quite extensive Yes the website was super easy to use and the selections were many.
A friend referred me.
Date of experience: May 10, 2023
Good, very easy to order. Shipping was fast. This rug goes with so much. Matching any living space.
I have had other rugs from them
Date of experience: May 25, 2024
Easy to use website with great discounts. Loved the selection on the website and the great selection of different sizes.
Saw a rug option I liked for my new home.
Date of experience: June 26, 2023
Great price on a nice rug. Communication with the company & shipping were excellent. I'm very happy.
Best selection & prices. I wish you would join the BBB & I prove your rating.
Date of experience: November 6, 2023
Excellent in stock options for rugs; already bought one and liked it so much we decided to order two more.
Rated highly when I looked for best place to shop for rugs online
Date of experience: October 23, 2023
My rug arrived folded, instead of rolled. It has been lying flat on the floor for a week and a half now, and still has large creases that aren't lying.
Sale price and free shipping
Date of experience: July 24, 2021
Hi Christin,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We're grateful for your honest feedback and will pass this along to the appropriate team!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Site was easy to navigate and choices were easily narrowed down. Discount codes applied without a problem.
Recommended by a friend
Date of experience: October 8, 2023
Very disappointed disappointed disappointed disappointed disappointed disappointed disappointed disappointed disappointed disappointed disappointed disappointed disappointed disappointed
Normal
Liked the rug in magazines but disappointed when it arrived
Date of experience: December 9, 2021
Ordering process was easy. Great selection. The rugs purchased are beautiful and did not take forever to lay flat.
Received a card on the mail.
Date of experience: August 17, 2023
Decent price on a nice looking outdoor rug for my mother's deck. Received it quickly and without any issues or damage. Happy with Rugs USA!
Date of experience: September 4, 2023
As an inexperienced online shopper, ordering was simple and easy. My only concern is no delivery estimate so I don't know when to expect ie. Weeks, months…?
Saw a post on Facebook and loved the rug this person had in their living room. Free delivery to Canada was a plus.
Date of experience: September 14, 2021
Hi Claire,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We can’t thank you enough for the kind words. Your review means a lot to us and lets us know we’re on the right track!
Our warehouse normally takes 1-3 business days to process the order prior to shipping. Once the order has been shipped you will receive an email with tracking information. Depending on your location, the time in transit is typically 3-5 business days.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
So easy! This is my second rug and I am very pleased
Price is very reasonable and they look great!
Date of experience: September 9, 2021
As an inexperienced online shopper, ordering was simple and easy. My only concern is no delivery estimate so I don't know when to expect ie. Weeks, months…?
Saw a post on Facebook and loved the rug this person had in their living room. Free delivery to Canada was a plus.
Date of experience: August 25, 2021
Both orders that I've placed in the last year have arrived quickly and the rugs themselves were high quality! Will definitely be ordering from Rugs USA in the future!
Date of experience: February 27, 2022
Good quality and selection of rugs. I would definitely purchase again.
Had a rug I liked.
Date of experience: May 24, 2024
I mean, it looks like the photo and is thick feeling. But intermediately fibers from the rug started coming out. Poorly made, but what should I expect from such a site, I guess?
* Rugs USA attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 16, 2022
Hi Evan,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are sorry to hear of these issues. This is not the experience we want for our customers. Someone will be reaching out to you directly regarding your concern.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
First off they sent me a variation of the rug ordered. Though it was similar and the same color it was definitely a knockoff. Second they will NOT issue refunds. Use anyone but them! NEVER AGAIN!
Date of experience: May 16, 2019
Rug pad was a little thinner than expected and is also longer than 9x12 as the reviews said. It made a difference but maybe not as much as I was hoping padding wise
Date of experience: November 21, 2021
My wife ordered the rug I could care less about the style of her taste but I care about the build quality of the stuff she orders and this rug feels to the touch much much cheaper than what I paid for. The rug we had prior to this one was from Costco, it was a bit smaller but felt softer and more dens thicker and at half the price of rugs USA and I wasn't too pleased with the way it was folded because when I put it on the floor in its place it had many bumps at the folds, I hope it was rolled up instead of folded but then it would probably be harder to ship
Found the style desired
The style or pattern
Date of experience: December 5, 2021
Like others, I wish I would have read these reviews first. I ordered an 8x10 rug and matching runner--and the rug is beautiful, so they get 2 stars--but the runner I received is a totally different color, pattern, quality, etc. The only thing about the two that matches is the maker. The return process requires that I spend time and money packaging up this incorrect runner (they recommend using a shower curtain), printing out a label, and taking it to Fedex. I don't have time and I refuse to spend any money on this return--as it is, gas is extremely high in CA. I was NOT offered anything for this inconvenience, but an email suggests that they apologize IF I received the incorrect item. I called their customer service and got someone in the Philippines. Was told they could cancel the replacement order they created and once the returned runner is received in the warehouse, they will issue a credit within 7 to 10 business days. The rep was not able to offer anything but apologies, so when I asked for a supervisor, I was told she was busy, but will call me back before EOB today. We will see. I was thinking of using them to get rugs for the rest of my condo, but they will not be coming from Rugs USA!
Date of experience: October 23, 2019
I've contacted customer service, and they claim they put the rug I ordered on a FedEx truck and it's "on it's way" to a distribution center. I contacted FedEx and they said they've prepared my package, however, they have NOT yet given it to FedEx. This company is, like other reviews, a SCAM. DO NOT ORDER FROM RugsUSA!
Date of experience: September 8, 2020
I wanted to update my living room. I've had great experiences shopping with
RugsUSA. Great selection. I found an oversized rug with style that transformed my space. Perfect fit.
They had what I was looking for.
Date of experience: October 16, 2021
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
For more than twenty years, Rugs USA has helped our customers turn their house into a home, offering a stunning array of rug styles, materials, and sizes to suit every design need and budget. Whether you’re replacing one runner or redecorating an entire house, we take pride in helping you realize your vision. With over eight million rugs sold to more than one million homes, we are experienced in making your online shopping journey seamless: from selecting a rug style and size, to ordering and delivery, to education and support for how to care for your rug. We are able to keep our prices low and quality high by maintaining close relationships with the designers, artisans, and factories who make our goods.
Our customers inspire us. By helping you find the right rug at the right price and offering outstanding customer service, we cherish making life more beautiful for yourself and your family.
Hi Cynthia,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are sorry to hear of these issues. This is not the experience we want for our customers. Someone will be reaching out to you directly regarding your concern.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support