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Rugs USA has a rating of 4.1 stars from 2,691 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs USA most frequently mention customer service, great quality, and fast delivery. Rugs USA ranks 9th among Home Decor sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
21,820 reviews
The option to "try in my room" sold the rug. Would not have selected something so colorful. Could not be happier.
I placed an order and was giving a delivery date. Since I didn't receive the order after a week or two I called and was told the rug was back ordered with no known date. Rugs USA never bothered to notify me that the rug was unavailable. They did refund my money promptly
I love RUGS USA! I find what I'm after and I really appreciate the search optimization so I don't feel like I need to spend a lot of time looking.
To find a deal
Date of experience: June 29, 2023
I go to Rugs USA first when I'm looking for rugs and lamps.
I knew I had a discount ready to use and was confident I could find at least some of what I was looking for.
Date of experience: April 11, 2023
Placed my order and received it in a very reasonable amount of time. It was neatly wrapped and easy to unroll when placing it on floor
Reference by other friends that had ordered from here
Very reasonably priced and customer service was friendly and helpful
Date of experience: May 22, 2022
The rug came in 4 days. Great price. The rug is thin, which I expected, but I put a felt pad underneath and that works well.
Date of experience: November 10, 2021
Online shopping is easy and site is laid out very well with much information available.
Good price and quality
Date of experience: May 24, 2023
I understand it's the holidays, but I'm disappointed in the FedEx delivery. It was over a week and a half delayed from the original due date.
Good prices
Good reviews, good style.
* Rugs USA attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 16, 2021
Ordered one rug earlier and love it! Decided to order two more and guess what? We love them too! Great product quality and a super price!
Date of experience: November 22, 2021
I got this rug to warm up a glassed in porch where my grandchildren paint and play with clay. It is perfect for it shows no pain spatters or stains.
Have used before
Date of experience: September 26, 2022
Delivered on time and in gold shape. Loved the quality.of.the rug and design. Also made better as it was on sale!
Date of experience: May 21, 2022
The rug was a different color than what was shown and working through returns has been both time consuming and expensive.
* Rugs USA attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 26, 2021
Hi Brianna,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are sorry to hear of these issues. This is not the experience we want for our customers. Someone will be reaching out to you directly regarding your concern.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Other than the piling and snags of the rug, it is a beautiful color blue, and looks great in our bedroom!
Looking for slate blue colored jute rug, and found one on Rugs USA.
See my response for why I chose Rugs USA.
Date of experience: August 7, 2021
Hi Cindy,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you found the perfect rug for your bedroom! The Blue Amina Jute Tasseled Area Rug is a great choice!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
The rug looks great, colors are bright. I But I really don't appreciate having to fill this out. I; m busy
The run, pattern and colors. That is the only reason
I needed a rug and this rug matched my color scheme
Date of experience: September 14, 2021
Hi Denise,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you found the perfect rug for your space!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Totally love the visual application! I was able to narrow down the exact rug the color coordinates in my front porch.
The rug visualizer is excellent!
Date of experience: December 16, 2021
I have been so happy with my rug purchase, especially because the rug came so quickly and looks exactly as pictured.
Date of experience: November 20, 2021
All over good, for all the reasons above! From beginning to end I was very much satisfied with the whole experience!
Liked prices
Price and good quality
Date of experience: August 22, 2021
Hi Melinda,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm glad we were able to meet your expectations!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Hassle free and quick service. I love my octopus rug. Great quality and it fits perfectly in my beach theme room
I was looking specifically for Thomas Paul rug
I was looking specifically for Beach theme rug and found it underThomas Paul rug
Date of experience: November 1, 2021
Wonderful lamp. Impressive quality for the price. Didn't know rugs USA also did lighting. Will come back for future lighting needs
Date of experience: May 13, 2022
Rug looks exactly like on the picture, very nice quality. Delivery was quick and the rug arrived in a perfect condition.
Wide selection and good prices
Date of experience: September 13, 2021
Hi Kasia,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm glad we were able to meet your expectations! We are glad that you love your new 63-inch Marble Pearl Metal Staff Floor Lamp and your new Ivory Moroccan Diamonds Tassel Area Rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
I found this rug here because it was sold out on wayfair. I am obsessed! It looks just like the pictures and is exactly what i was looking for.
Date of experience: July 31, 2021
Hi Sophia,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you found the perfect rug for your space! The Multi Clouded Impressionism Area Rug is a great choice!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Bought a 14/17 and a 8 foot round rugs for my great room, one of my best purchases for our new home. The Quality far surpasses the picture shown!
Because have bought from you before. Great experience.
My friend helped me choose. Love them.
Date of experience: September 14, 2021
Hi Janice,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We can’t thank you enough for the kind words. Your review means a lot to us and lets us know we’re on the right track!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Bought a 14/17 and a 8 foot round rugs for my great room, one of my best purchases for our new home. The Quality far surpasses the picture shown!
Because have bought from you before. Great experience.
Date of experience: August 25, 2021
I would like you to add a "ship to" page, so I can verify where my purchase is shipping BEFORE I make a final pmt.
Good quality/great service
Date of experience: October 4, 2023
Hi Patty,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I have sent your suggestion for a confirmation page before submitting the order to be included in the checkout process to our Website Team!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
I ordered a rug that I love. They updated me on tracking times and arrival times so I would know exactly when it is here.
Date of experience: November 11, 2021
I loved how quickly I received my order and customer service was really good but I was expecting a higher quality in the product itself
Prices were affordable
Date of experience: December 11, 2022
I have purchased rugs on line and at the store in fountain valley. Great selection of wool rugs of all styles and sizes. Thank you
Convenient & great prices as well
I must purchase wool rugs
Date of experience: October 3, 2021
Hi Sharie,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are pleased you had an easy shopping experience & that you love our selection!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
I love the design in my entry way and the washable rug is key. I haven't washed it yet but am excited about the possibility.
Washable and pricepoint
Date of experience: December 14, 2021
I have purchased two rugs in the past. Love them both. I feel you are a company I can count on to have fair prices!
Date of experience: October 13, 2021
Hi Peggy,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Thank you so much for coming back to shop with us! We are glad you found us!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
For more than twenty years, Rugs USA has helped our customers turn their house into a home, offering a stunning array of rug styles, materials, and sizes to suit every design need and budget. Whether you’re replacing one runner or redecorating an entire house, we take pride in helping you realize your vision. With over eight million rugs sold to more than one million homes, we are experienced in making your online shopping journey seamless: from selecting a rug style and size, to ordering and delivery, to education and support for how to care for your rug. We are able to keep our prices low and quality high by maintaining close relationships with the designers, artisans, and factories who make our goods.
Our customers inspire us. By helping you find the right rug at the right price and offering outstanding customer service, we cherish making life more beautiful for yourself and your family.
Hi Nick,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are sorry to hear of these issues. This is not the experience we want for our customers. Someone will be reaching out to you directly regarding your concern.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support