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Rugs USA has a rating of 4.1 stars from 2,691 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs USA most frequently mention customer service, great quality, and fast delivery. Rugs USA ranks 9th among Home Decor sites.
Proactively asks for customer feedback
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21,820 reviews
The option to "try in my room" sold the rug. Would not have selected something so colorful. Could not be happier.
I placed an order and was giving a delivery date. Since I didn't receive the order after a week or two I called and was told the rug was back ordered with no known date. Rugs USA never bothered to notify me that the rug was unavailable. They did refund my money promptly
The timing and delivery was great one of the rugs was slightly different then they showed online but it works with the room
Date of experience: September 28, 2021
I searched high and low for a new rug for my living room! For the size And design it beats anyone out there!
Value and quality
Size compared to the value
Date of experience: September 12, 2021
HI Sydney,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you found the perfect rug for your living room!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Besides the very long wait on shipping because style was out of stock I believe, this is one of the best rugs I've ever ordered! With a GREAT deal!
Very prompt and looked into it right away for me!!
Used in the past
I have pets and it said washable and was still a great price
Date of experience: April 16, 2022
Love our new rug, it's perfect for our nursery - so beautiful and soft!
Liked the rug options, quality and price
Date of experience: November 23, 2023
This was a very easy transaction and free shipping makes such a difference.
Reasonable price and good product
Date of experience: September 7, 2023
I have purchased many rugs from this company and I love them all.
Date of experience: October 19, 2023
Very easy to go through the website! Can't wait to receive my rug!
Price, selection and website ease.
Date of experience: July 11, 2023
Easy shopping great prices and discount codes. Rug looks great in my kitchen
Quality rugs
Date of experience: July 12, 2023
I have ordered this rug 3 times in a row now and the rug I received is not the same as the others, made thinner and different material completely.
Date of experience: November 15, 2021
This is my second rug from
Rugs USA. I was very happy with the first one and the price! Hoping for the same with this order.
Love the choices and the prices!
Date of experience: June 6, 2022
The rug was flaking the white paint and had a pungent smell causing us to return the rug via FedEx and we are awaiting full refund.
Date of experience: September 27, 2021
Hi Riad,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm glad we were able to meet your expectations! The Beige Jute Abstract Area Rug is a great choice!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Thanks so much. I hate ordering online, but ordering from you was an easy process. I had to call about an order and my call was handled very well.
My questions we answered and the person was very helpful and pleasant.
My kids have purchased many rugs from you
Because of my children recommended you. I found a rug in the perfect color and style I wanted
Date of experience: September 11, 2021
Hi Debra,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are pleased you had an easy shopping experience! I'm happy we were able to help. If there's anything else we can do to help, please let us know!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
My kids have purchased many rugs from you
Date of experience: August 21, 2021
Great service. Easy to order and received timely. Service was very professional.
Looking to replace kitchen rug
Date of experience: January 1, 2024
Easy ordering. Received on time. Great rug for the price.
Great luck with this company.
Date of experience: January 30, 2024
Appreciate detailed product description and free shipping
Where I found what I wanted
Date of experience: January 31, 2024
I'm very pleased with the service that was provided from the easy purchasing process to the speedy delivery.
I love the affordable prices for a quality rug and the fast delivery times.
This rug is so beautiful and works perfectly in my nursery. The colors are soft and compliment the decor in the room very well.
Date of experience: December 10, 2021
I had a great experience. I love the rug. Good quality. Had no problems with shipment. Very satisfied.
Good prices, good quality
Good quality
Date of experience: December 18, 2021
Love the rug, awesome quality and just like the picture. Also incredibly fast shipping. A+ across the board!
For the 2-day guaranteed shipping. I wanted a rug from another site but needed it quickly for an event I was hosting at my house so I went with rugsusa because they were the only vendor that guaranteed 2-day delivery!
Neutral colors, great reviews, fit my aesthetic.
Date of experience: September 13, 2021
Hi Patton,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We are glad you found us!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Ordering was easy. Delivery was dependable, and quality for the money has been very good. What you see is what you get.
Date of experience: December 30, 2021
Our home isn't finished yet so we haven't used the rug yet. It is as beautiful as the pictures. Shipping was quick.
The name drew me in.
It was exactly what I was looking for.
Date of experience: October 10, 2021
Hi Sharon,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you are loving your new White Easy Shag Lattice Area Rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
The flawed rug was quickly replaced, and it looks great! Thanks for the professionalism and courtesy with which you handled the problem.
Quick resolution to our rug replacement.
They enhanced our decor and were reasonably priced.
Date of experience: December 9, 2021
Shipped quickly, good price. Website is easy to navigate on the phone. The rug is soft and works perfect for the space.
There was a sale.
Was the colors and size I was looking for at a reasonable price.
Date of experience: July 23, 2021
Hi Matt,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We can’t thank you enough for the kind words. Your review means a lot to us and lets us know we’re on the right track!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Service excellent/, I felt the pile ( thickness) of rug was thinner than expected.
So I would rate quality of rug as average.
Found it online
Wanted a wool oriental style rug
Date of experience: August 5, 2021
Hi Janet,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you found the perfect rug for your space! The Rust Printed Floral Medallion Tasseled Area Rug is a great choice!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Didn't like it at all. The design was printed on. The rug was really thin and not soft. We sent it back.
Wanted to try a washable rug. Not worth it to me.
Date of experience: March 22, 2022
Hi Emily,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We appreciate your feedback and will be sure to provide your feedback to our team and hopefully provide more options in the near future.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
For more than twenty years, Rugs USA has helped our customers turn their house into a home, offering a stunning array of rug styles, materials, and sizes to suit every design need and budget. Whether you’re replacing one runner or redecorating an entire house, we take pride in helping you realize your vision. With over eight million rugs sold to more than one million homes, we are experienced in making your online shopping journey seamless: from selecting a rug style and size, to ordering and delivery, to education and support for how to care for your rug. We are able to keep our prices low and quality high by maintaining close relationships with the designers, artisans, and factories who make our goods.
Our customers inspire us. By helping you find the right rug at the right price and offering outstanding customer service, we cherish making life more beautiful for yourself and your family.
Hi Katherine,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you found the perfect rug for your space!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support