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Rugs USA has a rating of 4.1 stars from 2,691 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs USA most frequently mention customer service, great quality, and fast delivery. Rugs USA ranks 9th among Home Decor sites.
Proactively asks for customer feedback
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21,820 reviews
The option to "try in my room" sold the rug. Would not have selected something so colorful. Could not be happier.
I placed an order and was giving a delivery date. Since I didn't receive the order after a week or two I called and was told the rug was back ordered with no known date. Rugs USA never bothered to notify me that the rug was unavailable. They did refund my money promptly
I love the rug and rug mat that I bought! It adds so much texture and looks amazing in my living room!
Date of experience: August 22, 2021
I love the rug but it does shed a lot at first and while the shedding does decrease, it hasn't stopped :/
Date of experience: April 11, 2022
The selection of rugs was fantastic, had all sizes and shapes and colors anyone would want and the prices are extremely reasonable
We have been looking at your website for about a week and finally found what we wanted
Date of experience: September 1, 2021
Hi Stephanie,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We can’t thank you enough for the kind words. Your review means a lot to us and lets us know we’re on the right track!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
I have shopped many times at Rugs. There are many choices at very reasonable prices. The site is very easy to use.
Office rug needed with heavy use.
Date of experience: September 4, 2021
Hi Barbara,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Thank you so much for coming back to shop with us! I'm glad we were able to meet your expectations!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
The rug is great but the colors are a LOT more muted than depicted on the website. May or may not keep
Date of experience: September 1, 2021
Hi Jen,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
The Khaki Distressed Medallion Area Rug is a great choice!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Great website. Easy to navigate. Love the customer photos section and the ability to see the rug in your space before purchasing
Good customer reviews and easy-to-navigate website
Date of experience: September 28, 2021
Hi Meghan,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are pleased you had an easy shopping experience! We are so glad you love the "See this rug in your room" feature! It really is a great way to find the perfect rug for your own personal space!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Very nice rug. I bought online, so it's hard to judge quality, but very very nice, and as described on the website.
Date of experience: February 28, 2022
Rug arrived quickly. I was expecting a little more shag per the description but overall the rug is nice and a keeper
Had the style I was looking fot
It complements the room decor
Date of experience: May 12, 2022
This rug is adorable, looks exactly like the photos, and looks so trendy and fun in my classroom! The kids love it!
Date of experience: August 26, 2022
Brightens up a long, dark hallway. Rug arrived in a timely manner. A little thin but nicer with a pad. Cheerful colors.
Return customer
Brighten up a dark hallway
Date of experience: September 15, 2021
Hi Mary,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you are loving your new rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
I bought a rug for my first born baby's room to match the bed. The rug was cute and soft for my baby to crawl on, once she she started crawling.
It was random
Cute & Soft
Date of experience: May 13, 2022
The process of getting the rug was awesome. But the style I chose wrinkles and does not lay flat. I tried to steam it and it got worse.
Date of experience: December 5, 2021
Found a great rug at a fraction of the cost of other sites. Fits perfectly in my home and the quality is just as shown in the photos!
Date of experience: December 4, 2021
Good variety to choose from and good price to meet our needs. One rug was a bit crimped in one area, but not extremely noticeable from a distance.
Date of experience: January 23, 2022
I saw this rug in someone's house and had to have it! I also got the pet pad and it works very well! The rug is not budging!
A friend had this same rug and I wanted it!
Date of experience: July 26, 2021
Hi Maggie,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We can’t thank you enough for the kind words. Your review means a lot to us and lets us know we’re on the right track! We are glad you found us!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
I made a mistake when I submitted my order so I called them and they were very pleasant and helped me out and gave me an extra discount.
Date of experience: March 10, 2022
Quick, easy and no hidden pricing. Took a little longer to arrive, I'm sure due to covid and product availability. Packaged well.
Size and Style I have been looking for
Date of experience: October 6, 2021
Hi Kara,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are pleased you had a quick and easy shopping experience!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Looks as good as pictured and was cut even on all sides!
My daughter in law had bought several rugs and they are great
Date of experience: December 6, 2023
I received my beautiful rug quickly and at a great price. I only buy rugs from rugsUSA and have never been disappointed!
Past experience
Needed a rug for my sons room that wasn’t obviously for a child. RugsUSA has a great selection!
Date of experience: September 27, 2021
Hi Stephanie,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We can’t thank you enough for the kind words. Your review means a lot to us and lets us know we’re on the right track!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Amazing service recommend to anyone, the shapes are all great I definitely love the runner I buy
Date of experience: November 27, 2023
I am new at this but found it easier than I thought.
Liked the style and price
Date of experience: November 27, 2023
I used Rugs USA as my source for quality area rugs. The rug that l purchased was used as an important item in the overall look for my living room.
Seller of fine and quality rugs.
Date of experience: November 10, 2021
THIS RUG IS NICE AND THICK. LOOKS GREAT IN MY LAUNDRY ROOM AND IS OF GREAT QUALITY. I PLAN ON BUYING MORE OF THESE RUGS IN DIFFERENT SIZES AND COLORS.
I ORDERED A DIFFERENT RUG IN 6 FOOT LENGTH AND RECEIVED A 8 FOOT RUG. THE PACKAGE WAS MISSED MARKED. DID NOT LIKE THAT RUG SO CHANGED TO THIS ONE AND LOVE IT. THE PROCESS WAS VERY QUICK AND THE CUSTOMER SERVICE AGENT WAS VERY HELPFUL. SHE SENT ME A RETURN VIA EMAIL AND REORDERED THE NEW ONE FOR ME.
GOT AN EMAIL AND SHOW ALL THE VARIETIES OF RUGS.
COLOR, THICKNESS AND COST I WAS LOOKING FOR. LOOKS LIKE I PAID A LOT MORE FOR THIS RUG.
Date of experience: October 17, 2021
The rug I ordered came quickly and in great condition. The quality exceeded my expectations and I'm impressed by the value.
I saw some cool rugs advertised on Facebook so decided to explore the website.
It is a unique rug in a color palette that I was looking for. I had been searching for something like this and couldn’t find anything I loved on Wayfair, crate and barrel, or Amazon, and fortunately found this rug here.
Date of experience: September 28, 2021
Hi Chyna,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We are glad you found us!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
For more than twenty years, Rugs USA has helped our customers turn their house into a home, offering a stunning array of rug styles, materials, and sizes to suit every design need and budget. Whether you’re replacing one runner or redecorating an entire house, we take pride in helping you realize your vision. With over eight million rugs sold to more than one million homes, we are experienced in making your online shopping journey seamless: from selecting a rug style and size, to ordering and delivery, to education and support for how to care for your rug. We are able to keep our prices low and quality high by maintaining close relationships with the designers, artisans, and factories who make our goods.
Our customers inspire us. By helping you find the right rug at the right price and offering outstanding customer service, we cherish making life more beautiful for yourself and your family.
Hi Kendall,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm glad we were able to meet your expectations! We are so glad you are loving your new rug & rug pad!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support