- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Rugs USA has a rating of 4.1 stars from 2,691 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs USA most frequently mention customer service, great quality, and fast delivery. Rugs USA ranks 9th among Home Decor sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
21,820 reviews
The option to "try in my room" sold the rug. Would not have selected something so colorful. Could not be happier.
I ordered rugs for my new place. When I entered my Address, it had a different Shipping and Billing Address. But when the order was placed, it had the Billing Address same as Shipping Address. I sent an email to customer care almost immediately, but that was of no use. Later called the customer care, they were not able to change the Shipping Address nor were they able to cancel my order. Hope they resolve it soon. Please check your address before you place your order as it is not able to cancel or change the address later.
Hands down easiest experience with a online furniture store. From ordering to delivery it was hands down a great company to work with.
Recommended
Needed new area tugs
Date of experience: December 16, 2021
I was not happy with quality of the rug. It was not thick and soft. It was stiff and hard when stepped on.
Friend recommendation.
The picture and description look good.
Date of experience: March 22, 2022
The wool rug is very good quality and looks perfect. The transaction was easy and it was shipped very quickly.
I've used them before - always a great experience!
Date of experience: March 11, 2022
Love the variety and sell prices! I love the fact that you sell washable rugs in a variety of styles and shapes
Date of experience: November 14, 2021
I love the fit in your room feature. It looked exactly how it looked in the feature. It adds so much to my living room. Highly recommend.
Fit in room feature
Date of experience: March 8, 2022
Fast and easy and found what I was looking for. My rug was better than I expected.
Had used in the past
Date of experience: October 16, 2023
Lots of beautiful choices
Love the blue shag rug for my living room
Looked interesting
Date of experience: December 17, 2023
I've ordered several different rugs from rugs USA and I've always been pleased with their products! Great products, great prices!
I was looking on Google for sisal rugs and rugs USA appeared. They had the nicest looking and the best pricing on sisal rugs that I could find.
I love the design and the color on this particular sisal rug… And it was on sale! How can you resist?
Date of experience: October 30, 2021
Rug was quickly shipped but came folded instead of rolled. Multiple areas of wear because of that and areas of missing thread
Date of experience: August 21, 2021
Hi Anna,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We're grateful for your honest feedback and will pass this along to the appropriate team!
We understand creases and bunching can be a pain when receiving a new area rug. These are normal and will flatten within 2 -3 weeks as you begin to use your new rug.
Use these tricks to help flatten your rug:
Back Rolling: Roll the carpet out, then roll it back up reversely with the backside up. Let it sit rolled up reversely for a day or 2, or until it flattens out.
Heavy Objects: Lay a piece of heavy furniture or objects on affected areas for a day or 2, or until it flattens out. If the corners are sticking up, curl them back and place heavy objects on affected areas going the opposite way.
Heat: Use this technique as a last resort only. Place the rug over a cleared concrete or area like a driveway or sidewalk setting during dry sunny conditions. Allow the rug to be positioned for optimal sunlight as long as possible to give the rug time to absorb the sun's heat for up to 2 hours, but use more time if needed.
Blow Dryer: If a large concrete patch with optimal sunlight is not accessible, flip the rug over and use a hair dryer to affected areas to heat up the creases. Always hold the hair dryer 7 to 12 inches away from the rug going side to side on a medium setting, as heat can sometimes cause backing to melt.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
The selection and order process was very easy. The rugs arrived very quickly and I am very happy with them.
Know other people who have ordered from Rugs USA and were very pleased with their purchase.
Needed a rug for the front entryway.
Date of experience: May 12, 2022
I was look No for a rug larger than the one I got. The other rug one size up, was too large for the space and too expense.
USA Rugs provided a lot of variety. However they didn't have the size I wanted. I wanted the rug one size larger than what I had to buy. The next size would have been to large for the space.
Date of experience: September 6, 2021
Hi Lucy,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are sorry that the Dark Gray Shaggy Curves Area Rug didn't fit in your space. We would be happy to help you find a rug that will fit better in your home!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
USA Rugs provided a lot of variety. However they didn't have the size I wanted. I wanted the rug one size larger than what I had to buy. The next size would have been to large for the space.
Date of experience: August 17, 2021
I appreciated the great price and great quality and fast delivery.
Price and customer service
Date of experience: November 29, 2023
The rug I chose was exactly what I thought it was, according to the information on Rugs.com. Delivery was quick, rug was well wrapped.
You had a rug I liked...
Color, depth of pile, size.
Date of experience: July 31, 2021
Hi Elisabeth,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you are loving your new rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
You had a rug I liked...
Date of experience: July 11, 2021
Extremely dissatisfied with the quality of the rug. Rug quality is Extremely poor. It is not meant even for light traffic. Already looks worn.
Willing to please
Heard they offered quality products
Living room decor
Date of experience: February 3, 2022
I love my rugs. They are just as I thought they would be.
Excellent selection and in the sizes I was looking for
Date of experience: October 21, 2023
I received the rug promptly, it was even better than the pictures, and I feel it was well worth it for the price!
Date of experience: August 10, 2021
Hi Sarah,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you are loving your new Blue Crystal Abstract Vintage Area Rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Great selection of rugs and great prices. Rugs were well wrapped and arrived in excellent condition.
Great prices and great selection. They carried one children’s rug I wanted that was out of stock everywhere else.
Great designs and great quality for two rugs going into a church classroom.
Date of experience: October 28, 2021
My item was available and with free s&h and additional discount, ordering was quick and easy!
Item was available at a competitive price and additional discount with free s&h.
Date of experience: August 18, 2023
I found exactly what I wanted, the price was right, the delivery was quick and the rugs are beautiful!
I like the rugs
Date of experience: September 4, 2021
Hi Karen,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are pleased you had an easy shopping experience! We are so glad you are loving your new rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
I like the rugs
Date of experience: August 15, 2021
Love the lamps and the price! Great value! Thanks for some great products!
Date of experience: September 8, 2023
Very good prices
Delivery was on time/ Good quality rug. Very good customer service
Date of experience: November 9, 2023
Ordering is easy. Really like the rug design, the creases from the rug being folded are not being resolved.
Former good experience.
Design and price.
Date of experience: December 15, 2021
The experience was quick and easy and the selection is great!
I have ordered from you before
Date of experience: November 14, 2023
For more than twenty years, Rugs USA has helped our customers turn their house into a home, offering a stunning array of rug styles, materials, and sizes to suit every design need and budget. Whether you’re replacing one runner or redecorating an entire house, we take pride in helping you realize your vision. With over eight million rugs sold to more than one million homes, we are experienced in making your online shopping journey seamless: from selecting a rug style and size, to ordering and delivery, to education and support for how to care for your rug. We are able to keep our prices low and quality high by maintaining close relationships with the designers, artisans, and factories who make our goods.
Our customers inspire us. By helping you find the right rug at the right price and offering outstanding customer service, we cherish making life more beautiful for yourself and your family.
Hi Ann,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Thank you for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your experience with us fell short of expectations.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support