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Rugs USA has a rating of 4.1 stars from 2,691 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs USA most frequently mention customer service, great quality, and fast delivery. Rugs USA ranks 9th among Home Decor sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
21,820 reviews
The option to "try in my room" sold the rug. Would not have selected something so colorful. Could not be happier.
I ordered rugs for my new place. When I entered my Address, it had a different Shipping and Billing Address. But when the order was placed, it had the Billing Address same as Shipping Address. I sent an email to customer care almost immediately, but that was of no use. Later called the customer care, they were not able to change the Shipping Address nor were they able to cancel my order. Hope they resolve it soon. Please check your address before you place your order as it is not able to cancel or change the address later.
We already got rid of this rug. Pretty but the fringe is shedding like mad. Made a huge, dusty mess.
* Rugs USA attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 26, 2021
Easy, descriptive, love amazon pay option and colors perfect
Selection and price
Date of experience: March 26, 2023
Good navigation, and item listings are well laid out. Straightforward checkout.
Wool rug at a great price.
Date of experience: July 23, 2023
Site was easy to use, and had great products at amazing prices! Items arrived in a timely manner with no damages!
Had the lamps I was looking for.
Date of experience: November 15, 2021
Awesome! Very pleasant experience! I loved it! The product is really nice, bright colors. Perfect for my living/ playroom.
Date of experience: November 14, 2021
Very affordable rug and quick shipping to Canada. Not exactly the finest quality but perfect for my needs.
Date of experience: July 31, 2021
Hi Jennifer,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are pleased you had an easy shopping experience!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Not good. Very disappointed. Won't order from you again. I don't even know how to return this product.
Saw your add on Facebook
Thought the colors would go well in my living room.
* Rugs USA attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 30, 2021
Hi Deborah,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers.
We are sorry to hear of these issues. This is not the experience we want for our customers. Someone will be reaching out to you directly regarding your concern.
Best,
Rugs USA Customer Support
Convenient and easy to use. Arrived on time. Colors were good!
Loved the rug
Date of experience: September 18, 2023
Terrible customer service and quality. They refuse to let you exchange a rug that is falling apart after less than two months
Date of experience: June 26, 2017
Very complicate to place a little order and refund
No other choice
Date of experience: September 18, 2023
Hi Maadjou,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm sorry that you ran into trouble placing your order!
Thank you again for your feedback, and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Beautiful rugs designs and many sizes to choose from. I'm very satisfied with my purchase!
Beautiful & reasonably priced rugs.
Date of experience: January 29, 2023
Loved that I got an extra 10% off of my rug purchase. Very easy to order and their customer service is great!
Price and the rug that I wanted
Date of experience: October 27, 2021
Sale on rugs
Date of experience: September 25, 2021
Really like the rug and the customer service was very good.
Price, quality, selection. Good reviews.
Date of experience: September 5, 2021
Quality products, easy ordering & quick shipping...very happy with my purchases!
Great deals
Date of experience: February 1, 2023
Rug was prettier than I had hoped it would be. Good quality and vibrant colors. Very satisfied with purchase.
Colors and size offered.
Date of experience: August 13, 2021
Hi Angie,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you are loving your new Gray Diamonded Helix Indoor/Outdoor Area Rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Love your product. Great selection. Arrives quickly.
Date of experience: June 8, 2023
The shag rug I got is so soft; it's shedding a lot right now but I'm hoping that will be reduced with time.
Prices and selection
It was cute and the color scheme matched the look I'm going for in my apartmnet.
Date of experience: September 20, 2021
HI Sarah,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you found the perfect rug for your space!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
We received the shipment as promised and I'm just a few days. Our experience was totally satisfying.
Date of experience: November 22, 2021
Have ordered before, great experience.Good quality, arrived fast.
Love the carpet I ordered a year ago, but it was damaged and I want another of the same.
Date of experience: April 13, 2023
Love the Chevron Rug. Just as pictured. Color is true navy. Soft cotton material. Very pleaded with quality.
Good selection in the style I was looking for.
Style & price
Date of experience: August 21, 2021
Hi Kathy,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We can’t thank you enough for the kind words. Your review means a lot to us and lets us know we’re on the right track!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Discounts added easily! Thank you! Beautiful rug and easy experience.
Date of experience: February 8, 2023
The rug is poor quality and ripped putting it into place. Will probably require constant maintenance
Had braided rugs
Husband was looking for a braided rug
Date of experience: November 22, 2021
Fast and easy shipping. Everything came earlier than expected. Nice quality of rug. Looked exactly as pictured.
Great price and great quality!
Date of experience: May 9, 2022
It was very easy to choose from the colors and styles available.
I found the prices to be reasonable.
Date of experience: February 10, 2023
Great looking rugs that are very high quality. Added to fast delivery makes the whole order perfect!
We have been a repeat Rugs USA customer and will continue to be. They handle high quality rugs.
Color and design for a beach front condo.
Date of experience: August 27, 2021
Hi Doug,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We can’t thank you enough for the kind words. Your review means a lot to us and lets us know we’re on the right track!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Date of experience: July 31, 2021
For more than twenty years, Rugs USA has helped our customers turn their house into a home, offering a stunning array of rug styles, materials, and sizes to suit every design need and budget. Whether you’re replacing one runner or redecorating an entire house, we take pride in helping you realize your vision. With over eight million rugs sold to more than one million homes, we are experienced in making your online shopping journey seamless: from selecting a rug style and size, to ordering and delivery, to education and support for how to care for your rug. We are able to keep our prices low and quality high by maintaining close relationships with the designers, artisans, and factories who make our goods.
Our customers inspire us. By helping you find the right rug at the right price and offering outstanding customer service, we cherish making life more beautiful for yourself and your family.
Hi Maureen,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers.
We are sorry to hear of these issues. This is not the experience we want for our customers. Someone will be reaching out to you directly regarding your concern.
Best,
Rugs USA Customer Support