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Rugs USA has a rating of 4.1 stars from 2,691 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs USA most frequently mention customer service, great quality, and fast delivery. Rugs USA ranks 9th among Home Decor sites.
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21,820 reviews
The option to "try in my room" sold the rug. Would not have selected something so colorful. Could not be happier.
I ordered rugs for my new place. When I entered my Address, it had a different Shipping and Billing Address. But when the order was placed, it had the Billing Address same as Shipping Address. I sent an email to customer care almost immediately, but that was of no use. Later called the customer care, they were not able to change the Shipping Address nor were they able to cancel my order. Hope they resolve it soon. Please check your address before you place your order as it is not able to cancel or change the address later.
There wasn't updated shipping information on my order, but it did all come. It also all came on its own, I had 4 items.
Through an ad and it's prices.
It's prices
Date of experience: October 31, 2021
I ordered two lamps from Rugs USA for my office and I am very happy with my purchase. The lamps came quickly and in wonderful shape.
Date of experience: March 23, 2022
My rugs were delivered super quickly and they were well protected from the elements. First time shopper and very happy that I ordered from Rugs USA.
Date of experience: September 26, 2021
This has been the absolute worst experience I could have imagined. It started out as me not receiving the rug I purchased until several weeks after purchasing it. I made multiple calls to the customer service center and was basically given the run around each and every time. The rep went as far as to say they did not have way to communicate with the warehouse and therefore couldn't tell me when my rug would be shipped. This was again, about 3 weeks after purchase.
I finally received the rug about 1 month later. After receiving the rug, it was not the right size for the room. I completed an online request to return the rug and never heard back. I called customer service several days later and was then told because I purchased a large rug, those returns couldn't be processed online and had to be done via phone. It did not state this anywhere, nor did receive any communication after trying to submit this online. Once returning the rug, I went about a month with not even an acknowledgement that my rug was received by the warehouse and had to call customer service once again. She confirmed with the warehouse (imagine that, she could communicate with the warehouse), that it was received and said she would issue my refund as a rush and I should receive an email that night and my money should be back in my account within 24-48 hours. I then went ANOTHER week and a half before receiving an email saying my rug was received and my money was being refunded, but it would take 5-7 business days before it was deposited back into my account.
I ordered this rug at the beginning of January. It is now March 10 and I am still dealing with this. Never again will I order from RugsUSA. The only compensation I received was $50 off the rug due to the amount of time it took them to ship it, which they then took back and more for return fees. I will be sure to share my experience with everyone I can, in hopes to save someone from this nightmare. If I could, I would give this 0 stars.
Date of experience: March 10, 2020
Purchase process was easy and the rugs I ordered were as advertised. Would purchase from Rugs USA again.
Good selection and prices
Friend recommended that style
Date of experience: May 17, 2022
Great price and quick delivery. One rug was very smushes on the edges. Been a few weeks and it still hasn't flattened out. Other rug was great
Date of experience: November 21, 2021
I had to wait too long for the largest part of my order, which wasn't so bad. The bad part was no communication and no tracking info.
Date of experience: November 26, 2021
Great experience! The rugs are amazing and the purchase process is very streamlined. Couldn't be happier with my purchase!
The best rugs I have found in the market
Date of experience: January 10, 2022
Found the perfect size, color and design for the gally of our boat! Easy order process and quick delivery.
Date of experience: August 28, 2021
Hi Asea,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you found the perfect rug for your boat!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Its so pretty. Ive been wanting it for a while. The tassles are cute. So happy i bought it. Only down side is that it takes a while to flatten.
Its cute. Needed rug for art studio.
Date of experience: February 19, 2022
I accidentally put in the wrong address and the customer service at RugsUSA was great. They resolved the issue in a timely manner.
Date of experience: December 13, 2021
Have larger rugs in this style and love them. Glad to find smaller rugs for entryway in same style even after a year. Such a bonus!
Date of experience: September 6, 2022
Entrance carpet and Hallway runner ordered and recieved exactly as promised. Pleased with the quality for the price.
Date of experience: November 30, 2021
Good prices. You get what you pay for. I know I am buying less quality rugs because I change often with decro
Pricing and special
Because I like the look of the rug and they enhance my decro
Date of experience: August 25, 2021
Hi Tanya,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm glad we were able to meet your expectations! We hope you love your new Natural Jute Braided Area Rug! It's one of our Bestsellers!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Good prices. Some rugs quality has been poor
Date of experience: August 2, 2021
Appreciate the great sale prices. Found just what I was seeking!
Hope the quality is what I am hoping for. Thx
I have purchased from you before with satisfaction.
Date of experience: October 26, 2022
The rug was great but the customer service was highly questionable due to a mixup between this and a previous order
To confusing to describe
Previous experience
Multiple choices
Date of experience: August 1, 2021
Hi Jack,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm happy we were able to help. If there's anything else we can do to help, please let us know!
We hope you love your new Green Maxine Candy Chevron Area Rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Good! I love that you sell washable rugs. Once washed, the rug doesn't fit the backing and the rugs don't stick to the backing like Ruggables
You have washable rugs!
Date of experience: July 24, 2021
Hi Sarah,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We're grateful for your honest feedback and will pass this along to the appropriate team!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Good! I love that you sell washable rugs. I just wish there were more options foe runners in particular
You have washable rugs!
Date of experience: July 4, 2021
Purchasing second rug exactly same as the first rug only the price went UP in the past 7 days. Sheesh.
Date of experience: August 22, 2021
Hi Karen,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you are loving your new rugs!
We are sorry that the sale price was different on your second order compared to your first order. We have adjusted the price on the second order to match the first order and processed the refund for the difference. Please allow 3 - 7 business days for the refund to fully post to your original method of payment. Once the transaction has been completed on our end, you will be notified via email to confirm your refund was issued.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Purchasing second rug exactly same as the first rug only the price went UP in the past 7 days. Sheesh.
Date of experience: August 2, 2021
The rug came folded and it took me weeks to get the wrinkles out. The lamp shorted out when I plugged it in.
They were helpful
I don’t know
I liked the way it looked online but not up to the quality I expected but I kept it.
Date of experience: December 13, 2021
I love that you have a callback feature for when I call in and the representatives are busy. Thank you for that
I got a beautiful rug at a good price with a discount!
Date of experience: November 18, 2021
I bought five rugs from rugs USA and I love alll of them! They are affordable and still beautiful! Five star service!
Loved the price point for the quality
Date of experience: April 12, 2022
The rug is fine. I thought the rug would be thicker. I odrered a thick pad to increase the rugs depth..
Date of experience: December 6, 2021
The rug was a wedding gift to my fiancé and I and it was so beautiful that I decided to use it at my winter wedding.
Great selection, sweet designs, and washable
It was beautiful, design and colors are very pretty and will fit in to any décor.
Date of experience: February 1, 2022
I ordered poufs and the filling is coming out. The stitching is not good and the weave is very low quality. I am disappointed.
Customer service was excellent but I still have a problem with the quality of the poufs!
I was referred by my sister- I bought a rug and I love it
Because of color choice and selection
* Rugs USA attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 3, 2022
Hi Ellen,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are sorry to hear of these issues. This is not the experience we want for our customers. Someone will be reaching out to you directly regarding your concern.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
For more than twenty years, Rugs USA has helped our customers turn their house into a home, offering a stunning array of rug styles, materials, and sizes to suit every design need and budget. Whether you’re replacing one runner or redecorating an entire house, we take pride in helping you realize your vision. With over eight million rugs sold to more than one million homes, we are experienced in making your online shopping journey seamless: from selecting a rug style and size, to ordering and delivery, to education and support for how to care for your rug. We are able to keep our prices low and quality high by maintaining close relationships with the designers, artisans, and factories who make our goods.
Our customers inspire us. By helping you find the right rug at the right price and offering outstanding customer service, we cherish making life more beautiful for yourself and your family.
Hi Karen,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We can’t thank you enough for the kind words. Your review means a lot to us and lets us know we’re on the right track! We are glad you found us!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support