- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Rugs USA has a rating of 4.1 stars from 2,691 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs USA most frequently mention customer service, great quality, and fast delivery. Rugs USA ranks 9th among Home Decor sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
21,820 reviews
The option to "try in my room" sold the rug. Would not have selected something so colorful. Could not be happier.
I ordered rugs for my new place. When I entered my Address, it had a different Shipping and Billing Address. But when the order was placed, it had the Billing Address same as Shipping Address. I sent an email to customer care almost immediately, but that was of no use. Later called the customer care, they were not able to change the Shipping Address nor were they able to cancel my order. Hope they resolve it soon. Please check your address before you place your order as it is not able to cancel or change the address later.
Nice, low pile rug and easy to clean. Matches the look I was going for well! Love the earth tones
Date of experience: October 5, 2021
I absolutely love my rug. It came on time and was just what I wanted at a very good price.
Not the same old same old and great price!
I have a couple of little leather rugs so I knew I would like it.
Date of experience: September 7, 2021
Hi Caroline,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you are loving your new rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Love the look of this rug. Hope it comes quickly!
Not the same old same old and great price!
Date of experience: August 17, 2021
I purchased 3 small rugs from RugsUSA. The rugs are beautiful in appearance however instantly they began deteriorating releasing large tufts of wool everywhere. I thought it would stop if I vacuumed them but as fast as my vacuum filled with wool more and more shed, what a mess. I am attaching video & photos to show you what I am talking about. I have owned wool rugs for decades an this has never happened. I complained to Rugs USA and they offered me a discount if I would keep the rugs as a finale sale. I decided to keep the discounted rugs and put them in my travel trailer and think of them as disposable since at the rate they were shedding their wool they would not last long. So I told the customer service rep with the discount I would keep the rugs once I agreed to keep the rugs I was asked to jump through one hoop after another to receive the discount. I sent them pictures of sku numbers, descriptions of the defect, pictures of bundles of wool, video of me vacuuming and the vacuum bag as it filled with wool. They just kept asking for more & more evidence until I realized I was being jerked around an would never receive a partial refund and I became fed up an decided to cut my losses write this review and warn others that RugsUSA does NOT stand behind their product or value their customers and will jerk your around and never give you the discount they promise. BUYER BEWARE! Not sure what's wrong with these rugs they may have had some type of wool eating insect munching on the wool ( I fumigated them)or they may just be dry rotting I don't know but something is definitely causing them to shed massive amounts of wool and as beautiful as they are i have a constant mess to clean up an know they will not last for long at this rate.
I DO NOT RECOMMEND RugsUSA!
Date of experience: August 21, 2020
I like my rug, the package was lost or something the first time and they addressed it right away.
Date of experience: November 13, 2021
So impressed with the quality of this rug and I am for sure buying more rugs for my space
Date of experience: July 31, 2021
Hi Stevie,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you are loving your new rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Ordered a new rug and it was there within a week in great condition! We will definitely use again!
Google search— lots of choices.
Really cute pattern, matched well with our decor.
Date of experience: April 12, 2022
I am very satisfied with my rug and was pleasantly surprised with how fast the product came to me!
Date of experience: September 14, 2021
Hi Katie,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm glad we were able to meet your expectations!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
I received the lamp and it has a little hole in the glass. Don't have time for returns.
It was out of stock at Amazons
Date of experience: November 10, 2021
Service was great. So far it looks good but I haven't laid it yet - waiting for some assistance.
Date of experience: November 10, 2021
Some of the knots have come undone and they poke through not happy. Not comfortable to walk on
Thought better quality. Wrong.
Color and “durability” wrong
Date of experience: January 23, 2022
Service was great! The rug was delivered with no issues. I wish they had more indoor outdoor rugs.
Priced reasonably, wish they had more nautical shell patterns,
Made in USA
Date of experience: December 9, 2021
Easy to order and quick delivery. Was looking for a small washable rug and found the perfect one.
Price, quality.
Date of experience: October 26, 2021
I had very fast delivery & great rug in my living room. I would suggest trying these rugs.
I wanted a rug for my living room.
Date of experience: December 16, 2021
I love the pattern just waiting for the fold lines to go away. Its been a month already.
Affordable and they said it can be washed.
Date of experience: April 10, 2022
The rug is perfect. It's just as expected, a little dust on it but overall it's good quality.
Date of experience: November 1, 2021
I found the perfect rugs for my home and at the best prices! They shipped very quickly too!
Great selection and prices
The design was exactly what I was looking for
Date of experience: September 4, 2021
Hi Joni,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm glad we were able to meet your expectations!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
I wish it would uncurl. I rolled it the oposite direction and 2 of the cornera still stick up causing a tripping hazard.
Date of experience: October 11, 2021
Hi Kathy,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you found the perfect rug for your space!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
The website was very easy to use and my rug came in very quickly, will definitely use Rugs USA again!
Date of experience: September 13, 2021
Hi Emily,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are pleased you had an easy shopping experience!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
This was my first time ordering through rugsUSA and I was honestly SO impressed. Such a quick delivery and AMAZING quality rug. 10/10.
Date of experience: May 6, 2022
I continue to purchase from Rugs USA for the past 4 years due to the ease of purchase, quality images, and great prices.
I continue to purchase from Rugs USA for the past 4 years due to the ease of purchase, quality images, and great prices
Date of experience: July 23, 2021
Hi Feather,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Wow! Thank you for being a repeat customer! I'm glad we were able to meet your expectations!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
I continue to purchase from Rugs USA for the past 4 years due to the ease of purchase, quality images, and great prices.
I continue to purchase from Rugs USA for the past 4 years due to the ease of purchase, quality images, and great prices
Date of experience: July 3, 2021
I ordered from an ad I saw on Facebook and it was even better than the pictures!
I tried to change the delivery address after I placed my order, it didn’t get changed in time but customer service tried to help me in a timely manner.
They had great deals, I didn’t want to overpay for a rug but I wanted quality for the price. I got both.
The ad on Facebook was the most gorgeous green rug with a funky pattern that fit the look I was going for in my new apartment.
Date of experience: April 26, 2022
Good selection, price and quality. Good delivery time. Rug was exactly what I needed for a bedroom.
Date of experience: April 20, 2022
The rugs I ordered were beautiful, they came quickly. Didn't have an issue. Thank you Rugs USA.
Date of experience: September 30, 2021
Hi Shanna,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are pleased you had a great shopping experience!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
The rug is even better in person! Took a long time to get it but worth it
The rep I spoke to was very helpful and provided the information I needed
Date of experience: April 23, 2022
For more than twenty years, Rugs USA has helped our customers turn their house into a home, offering a stunning array of rug styles, materials, and sizes to suit every design need and budget. Whether you’re replacing one runner or redecorating an entire house, we take pride in helping you realize your vision. With over eight million rugs sold to more than one million homes, we are experienced in making your online shopping journey seamless: from selecting a rug style and size, to ordering and delivery, to education and support for how to care for your rug. We are able to keep our prices low and quality high by maintaining close relationships with the designers, artisans, and factories who make our goods.
Our customers inspire us. By helping you find the right rug at the right price and offering outstanding customer service, we cherish making life more beautiful for yourself and your family.
Hi Kristy,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you are loving your new Light Brown Zella Washable Vintage Area Rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support