- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Rugs USA has a rating of 4.1 stars from 2,691 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs USA most frequently mention customer service, great quality, and fast delivery. Rugs USA ranks 9th among Home Decor sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
21,820 reviews
The option to "try in my room" sold the rug. Would not have selected something so colorful. Could not be happier.
I ordered rugs for my new place. When I entered my Address, it had a different Shipping and Billing Address. But when the order was placed, it had the Billing Address same as Shipping Address. I sent an email to customer care almost immediately, but that was of no use. Later called the customer care, they were not able to change the Shipping Address nor were they able to cancel my order. Hope they resolve it soon. Please check your address before you place your order as it is not able to cancel or change the address later.
Rug as described. Quick delivery. Beautiful rug. Easy shipping- no more rolls…
Easy and I love the camera feature to see in your room.
Colors and cost
Date of experience: December 5, 2021
Great rugs for a great price! Fast delivery - which is rare these days!
Date of experience: January 17, 2022
Love how you can see the rug in your room before you buy!
Great price!
Date of experience: November 6, 2022
I'm impressed how quickly this order was processed. I'm happy with rug, too.
It’s easy
I’ve ordered from you before
Date of experience: July 22, 2021
Happy with what I found and I have sent others who also purchased
They had what I was looking for
Date of experience: January 22, 2022
Easy, although there was a delay in delivery.
Everything I was looking for!
Delay in delivery
Price and selection
Colors and textures
Date of experience: September 24, 2021
Hi Doreen,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you found the perfect rug for your space!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Many rugs to choose from. All styled and colors and very good pricing.
Found a rug I liked.
Date of experience: January 26, 2022
Being able to see inspiration pics and clicking the rug in the picture
Good reviews
Date of experience: July 28, 2021
Hi Julia,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you love the "See this rug in your room" feature! It really is a great way to find the perfect Rug for your own personal space!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Being able to see inspiration pics and clicking the rug in the picture
Good reviews
Date of experience: July 7, 2021
Easy use of website, many, many choices, very happy with the reasonable prices
Good selection and quality
Date of experience: March 7, 2022
Easy shopping experience and I love the quality of the rug. Fast shipment.
Suggested by a friend
Date of experience: February 4, 2022
I love it and it's easy to clean. My kids loves it too
Love the color
Date of experience: February 3, 2022
Great. Time consuming to search, but helpful heart button saves favorites to compare.
Huge selection, great prices, quick delivery
Fun colors, wide selection of sizes and shapes.
Date of experience: August 10, 2021
Hi Sharon,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We can’t thank you enough for the kind words. Your review means a lot to us and lets us know we’re on the right track!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Awesome love the see in my room, made my decision so much easier
Just a hunch
Date of experience: August 8, 2021
Hi Melinda,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you love the "See this rug in your room" feature! It really is a great way to find the perfect Rug for your own personal space!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Just a hunch
Date of experience: July 19, 2021
I received my rug even before I expected and it looks really nice!
Looks and price
The design was modern and nice
Date of experience: August 13, 2021
Hi Paola,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you are loving your new Blue Reverse Herringbone Area Rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Love the "See It in Your Room" feature. Great selection and great prices.
Great selection, easy shopping, free shipping, and great prices
Date of experience: February 7, 2022
The selection is great and I loved the see in your room feature.
The great prices.
It matched perfectly after looking at so many options.
Date of experience: August 17, 2021
Hi Shelvia,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you found the perfect rug for your living room!
We are so glad you love the "See this rug in your room" feature! It really is a great way to find the perfect rug for your own personal space!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
The selection is great and I loved the see in your room feature.
The great prices.
Date of experience: July 28, 2021
I put my rug under my dining room table and it looks beautiful
They took care of my problem very quickly
I have bought from Rugs USA a couple of times and have never been disappointed
I like their products
Date of experience: February 15, 2022
Loved it! They were super easy to order from and it came speedily
Cute products
Great price!
Date of experience: August 20, 2021
Hi Allie,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm glad we were able to meet your expectations!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
I love my rug, bye!
…why do I have to enter 50 characters?
Nice
Might not choose y’all again with these bothering $#*! surveys
Is nice, look at the material
Date of experience: September 26, 2021
Hi Jackie,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you found the perfect rug for your space!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
I ordered an indoor/outdoor rug. It arrived within a couple days. Love it!
Found when browsing internet. Needed a Large rug for patio. Love the pattern and price!
Date of experience: November 1, 2021
Great sales and quick shipping! Large selection and almost always available right away.
Date of experience: September 4, 2021
Hi Lindy,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm glad we were able to meet your expectations!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
I ordered the wrong size and had to Kay to ship it back
Ok
Date of experience: May 12, 2022
Hi Jennifer,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are sorry to learn that you were not satisfied with your previous purchase. Our return policy allows a period of 30 days from the date of delivery for customers to initiate return authorization requests.
While we often give free shipping on orders to customers, we are not able to offer free shipping for returns. The return shipping fees are the responsibility of the customer.
We do, however, discount our return shipping rates for your convenience and provide you with quick-print FedEx return labels to make the return process easier for you. If you choose to purchase a label, the cost will be deducted from your total refund once items have been successfully returned.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Great rugs! This rug fits perfectly in the space I envisioned it in!
Date of experience: March 20, 2022
Ordered the rug was on back order worth the wait very good communication
Great rug and price
Lovely selectoon
Date of experience: September 5, 2021
Hi Melinda,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you are loving your new rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
For more than twenty years, Rugs USA has helped our customers turn their house into a home, offering a stunning array of rug styles, materials, and sizes to suit every design need and budget. Whether you’re replacing one runner or redecorating an entire house, we take pride in helping you realize your vision. With over eight million rugs sold to more than one million homes, we are experienced in making your online shopping journey seamless: from selecting a rug style and size, to ordering and delivery, to education and support for how to care for your rug. We are able to keep our prices low and quality high by maintaining close relationships with the designers, artisans, and factories who make our goods.
Our customers inspire us. By helping you find the right rug at the right price and offering outstanding customer service, we cherish making life more beautiful for yourself and your family.
Hi Marianne,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We can’t thank you enough for the kind words. Your review means a lot to us and lets us know we’re on the right track!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support