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Rugs USA has a rating of 4.1 stars from 2,691 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs USA most frequently mention customer service, great quality, and fast delivery. Rugs USA ranks 9th among Home Decor sites.
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21,820 reviews
The option to "try in my room" sold the rug. Would not have selected something so colorful. Could not be happier.
I ordered rugs for my new place. When I entered my Address, it had a different Shipping and Billing Address. But when the order was placed, it had the Billing Address same as Shipping Address. I sent an email to customer care almost immediately, but that was of no use. Later called the customer care, they were not able to change the Shipping Address nor were they able to cancel my order. Hope they resolve it soon. Please check your address before you place your order as it is not able to cancel or change the address later.
My rugs look amazing in my dining room and breakfast nook. Thank you!
A friend recommended Rugs USA to me
I loved the colors/style
Date of experience: September 10, 2021
I am very satisfied. This rug looks very nice in my living room.
Date of experience: September 14, 2021
Hi Sukhjeet,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you are loving your new Beige Fading Herati Medallion Area Rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
I got what I wanted, it just took a lot longer than expected
Date of experience: September 13, 2021
Hi G,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you are loving your new rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
The rugs were delivered in a timely manner and they had the larger sizes we were searching for.
Date of experience: July 22, 2021
Hi Nathanael,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
You made some great choices! We are so glad you are loving your new rugs!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Was so nice to find a bright green rug which I'd been looking for for a long time.
Color of rug
Date of experience: January 31, 2022
I found it very easy to look at the different rugs and then see the one I wanted.
Date of experience: September 21, 2021
Hi Donna,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are pleased you had an easy shopping experience & that you love our selection!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Easy to order. Good quality for the price. My rug was for out door patio. Would order again.
Used before
Good price, good selection.
Date of experience: April 13, 2022
Used before
Date of experience: February 20, 2022
Quality of rug leaves a lot to be desired. Ends will not unroll. Rug quality is very inadequate.
Used in past and was happy.
Again…used in pass and was happy.
Date of experience: May 6, 2022
Hi Geneal,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We understand creases and bunching can be a pain when receiving a new area rug. These are normal and will flatten within 2 -3 weeks as you begin to use your new rug.
Use these tricks to help flatten your rug:
Back Rolling: Roll the carpet out, then roll it back up reversely with the backside up. Let it sit rolled up reversely for a day or 2, or until it flattens out.
Heavy Objects: Lay a piece of heavy furniture or objects on affected areas for a day or 2, or until it flattens out. If the corners are sticking up, curl them back and place heavy objects on affected areas going the opposite way.
Heat: Use this technique as a last resort only. Place the rug over a cleared concrete or area like a driveway or sidewalk setting during dry sunny conditions. Allow the rug to be positioned for optimal sunlight as long as possible to give the rug time to absorb the sun's heat for up to 2 hours, but use more time if needed.
Blow Dryer: If a large concrete patch with optimal sunlight is not accessible, flip the rug over and use a hair dryer to affected areas to heat up the creases. Always hold the hair dryer 7 to 12 inches away from the rug going side to side on a medium setting, as heat can sometimes cause backing to melt.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
From the time I placed my order until it was delivered, the service and the rug were perfect.
Price at first. But then the quality is also phenomenal.
Date of experience: September 2, 2021
Hi Rhonda,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you are loving your new rug! Your review means a lot to us and lets us know we’re on the right track!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
So far so good. It is good quality. We are happy with the order. Will use them again.
Need a rug pad
Date of experience: September 13, 2021
Hi Nicholas,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you found the perfect rug for your space!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
I loved the view the rug in your own personal room app!
Found the color I was looking for and it really helped seeing the rug in my own space!
Date of experience: September 19, 2021
Hi Joan,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you love the "See this rug in your room" feature! It really is a great way to find the perfect rug for your own personal space!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
The shopping experience was quick and easy, the rug was well made. Would use Rugs USA again.
Good value.
Date of experience: December 26, 2021
Great rugs for a great price. Quick and easy ordering. Fast delivery
Date of experience: June 17, 2022
I have been looking at this rug for months and I love it it is absolutely beautiful
I like the easy ability to buy and easy shipping.
I chose this rug because of the vibrant colors. I didn't want the worn look to look to fake like alot of other rugs on the site with fade lines making it look cheap. This rug was perfect for that. I have the 9x12
Date of experience: September 27, 2021
Hi Dawn,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you are loving your new rug! We can’t thank you enough for the kind words. Your review means a lot to us and lets us know we’re on the right track!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
The rug continued to be put on back order week after week.
Just continued to tell me will be in stock the next day over and over. Finally someone gave me 15% back for my inconvenience.
The selection
Washable and style
Date of experience: April 9, 2022
Hi Dana,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are sorry to hear of these issues. This is not the experience we want for our customers. I see you contacted Customer Service, and we were able to assist with your concern.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Great experience overall. Rug was exactly what I was expecting. Fast shipping.
Great prices!
It was exactly what I was looking for!
Date of experience: April 20, 2022
Great. Easy to navigate. Great. No problems. I looked at the offerings and found what I wanted.
You had what I wanted.
Date of experience: December 26, 2022
But I love the rug! Exactly as described! The colors are perfect!
I was looking for an area rug for my new apartment.
Date of experience: November 10, 2021
Pretty easy so far, love the website and the chance to place the rug in your room
Date of experience: January 9, 2022
Extremely fast shipping. Wonderful customer service. Will definitely be a repeat customer.
Messed up my order and Rugs usa was very fast and helpful to correct my error.
Tv advertisement
Found the perfect rugs
Date of experience: December 4, 2021
Rug is very soft And beautiful. Arrived on time. Very good experience.
Date of experience: April 4, 2022
Easy to order, true to color as shown in picture and looks great in our entry way.
Purchased two rugs previously
Loved the color, size and color
Date of experience: April 5, 2022
Good selection, fair prices, ease of ordering, good experience in the past.
Good experience in the past
Date of experience: September 25, 2021
Hi Karen,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are pleased you love our selection! We hope you love your new Gray Ripple Waves Area Rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Love the rug. Just the right size and look for my foyer.
Great price and made in US
Price and look
Date of experience: January 18, 2022
For more than twenty years, Rugs USA has helped our customers turn their house into a home, offering a stunning array of rug styles, materials, and sizes to suit every design need and budget. Whether you’re replacing one runner or redecorating an entire house, we take pride in helping you realize your vision. With over eight million rugs sold to more than one million homes, we are experienced in making your online shopping journey seamless: from selecting a rug style and size, to ordering and delivery, to education and support for how to care for your rug. We are able to keep our prices low and quality high by maintaining close relationships with the designers, artisans, and factories who make our goods.
Our customers inspire us. By helping you find the right rug at the right price and offering outstanding customer service, we cherish making life more beautiful for yourself and your family.
Hi Randi,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you found the perfect rug for your dining room and breakfast nook!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support