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Rugs USA has a rating of 4.1 stars from 2,691 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs USA most frequently mention customer service, great quality, and fast delivery. Rugs USA ranks 9th among Home Decor sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
21,820 reviews
The website was easy to navigate with helpful information about the rugs.
Came up on internet and the clearance sales are numerous.
Date of experience: December 20, 2022
I was told 2 days. I took about two weeks or more.
Date of experience: January 24, 2022
Just as expected online. Good quality. Fits perfectly and looks good on the floor and my decor
The best I saw online
Exactly what I needed.
Date of experience: October 10, 2021
Not as fluffy as I thought it would be. Many opens spaces
It happened I liked the rug and it was supplued by them.
Looked really pretty and fluffy in picture
Date of experience: July 30, 2021
Hi Sally,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you found the perfect rug for your space!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Quick and easy to use site. Excited to get the washable rugs.
Labor Day sale ad
Date of experience: September 5, 2022
Rug came in time looks great. Love the materials and the look.
Customer service was timely and helpful. My return was very smooth.
Rugs USA has great prices fast delivery and customer service is helpful and timely.
Date of experience: August 3, 2021
Hi Ariel,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm glad we were able to meet your expectations! If there's anything else we can do to help, please let us know!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
I received my rug within a few days and I love it.
I inquired about returning the item however decided to keep it.
Better price available.
Soft and good price.
Date of experience: August 2, 2021
Hi Kara,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm glad we were able to meet your expectations! We are so glad you are loving your new rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
The selection & the filters make it easy to quickly narrow down the choices for me needs.
I have been ordering rugs from RUGS USA since we moved to MA. There is a terrific selection. When I have needed customer service, the representative was so patient & helpful.
Date of experience: January 30, 2022
I love the rug-size, shape, weight etc. However, the color is much lighter than the photo showed.
Price, quick ship
Lighter weight, shape and price
Date of experience: July 31, 2021
Hi Kim,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you found the perfect rug for your space! We're grateful for your honest feedback and will pass this along to the appropriate team!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Easy to place order! Hope the rug is as beautiful as pictures!
Date of experience: July 30, 2021
Hi Kim,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you are loving your new rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Easy to place order! Hope the rug is as beautiful as pictures!
Date of experience: July 10, 2021
Easy order; prompt shipping. I would definitely order from Rugs USA again.
Requested return lanes, but I’ve yet to receive them.
Found what I was looking for…
Thought they would be perfect, but colors didn’t work out.
Date of experience: August 1, 2021
Hi Judy,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm happy we were able to help. If there's anything else we can do to help, please let us know!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Found what I was looking for…
Date of experience: July 10, 2021
Great experience! Good rugs for great price. Will order again if needed.
Date of experience: March 18, 2022
Had what i needed in stock and good price.
Date of experience: February 17, 2022
Great Rug. Lied flat within 24 hours. Nice and thick and comfy.
Great selection & prices
Great reviews, product photos, description, price
Date of experience: August 10, 2021
Hi Hugh,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you are loving your new Light Gray Diamond Mosaic Area Rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
I unrolled the most expensive rug I had and there's are tatters everywhere! Very very poor quality.
Selection and price
Color scheme
* Rugs USA attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 28, 2021
Hi Tessa,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are sorry to hear of these issues. This is not the experience we want for our customers. Someone will be reaching out to you directly regarding your concern.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
The website refreshes while filtering. I love the sale today and selection!
Best selection and sale!
Date of experience: November 21, 2021
Light the website options His delivery was fast and packaging was good
Value price quality design
Perfect match for our décor
Date of experience: August 21, 2021
Hi Pedro,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We can’t thank you enough for the kind words. Your review means a lot to us and lets us know we’re on the right track!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Love the rug... great color and works perfectly in the entry hall!
Date of experience: April 12, 2022
Perfect sized rug for my living room and at a perfect price! Great quality and beautiful pattern.
Just stumbled on them through Klarna.
Because of the size and design.
Date of experience: October 31, 2021
Have been looking for rust/ orange southwest rugs your site had exactly what i was looking for
Checked website
Date of experience: October 10, 2022
The rug looked very close to the picture and was good quality
Because it was washabke
Date of experience: April 14, 2022
The beautiful colors give the room a happy feeling. I love it!
Had what i wanted
Date of experience: September 4, 2021
Hi Linda,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you found the perfect rug for your space!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Everything went well from navigating the website to the purchase & shipping/tracking
Date of experience: November 25, 2021
It was easy to navigate the website. Many products to choose from.
It was easier to navigate the website than the other websites
Date of experience: September 5, 2021
Hi Mindy,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are pleased you had an easy shopping experience!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
The website is user-friendly and the prices are amazing for the quality. I will definitely be back.
Date of experience: September 7, 2021
Hi Laura,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you are loving your new rugs! You made some great choices!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
For more than twenty years, Rugs USA has helped our customers turn their house into a home, offering a stunning array of rug styles, materials, and sizes to suit every design need and budget. Whether you’re replacing one runner or redecorating an entire house, we take pride in helping you realize your vision. With over eight million rugs sold to more than one million homes, we are experienced in making your online shopping journey seamless: from selecting a rug style and size, to ordering and delivery, to education and support for how to care for your rug. We are able to keep our prices low and quality high by maintaining close relationships with the designers, artisans, and factories who make our goods.
Our customers inspire us. By helping you find the right rug at the right price and offering outstanding customer service, we cherish making life more beautiful for yourself and your family.
Hi Rochelle,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you are loving your new Beige Shag Grid Area Rug & Black Seagrass with Border Area Rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support