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Rugs USA has a rating of 4.1 stars from 2,691 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs USA most frequently mention customer service, great quality, and fast delivery. Rugs USA ranks 9th among Home Decor sites.
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21,820 reviews
It is absolutely stunning! So soft and cozy! I love it!
Date of experience: November 9, 2021
Great quality and detail. Quick processing of order and follow up.
Saw a rug that I liked and after receiving the runner ordered a matching 3x5 rug.
Date of experience: April 23, 2022
Item selection is very good and is just what was needed
Daughter suggested
Date of experience: September 25, 2021
The website is easy to navigate and the options are good.
Satisfied with past experience.
Date of experience: December 4, 2022
Nice rug soft and clean thick and pretty fits in well
Date of experience: December 7, 2021
Not the highest quality, but for the price it's worth it!
Date of experience: October 9, 2021
Hi Rebekah,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you found the perfect rug for your space!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Love my rug. Fits my space just right. Delivery was delayed.
They recognized the problem
July 4th sale. Followed a link on
Another website
Pictures and reviews
Date of experience: July 25, 2021
Hi Nancy,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you are loving your new rug! We can’t thank you enough for the kind words. Your review means a lot to us and lets us know we’re on the right track!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
July 4th sale
Date of experience: July 5, 2021
Great service great quality love the sale. It was amazing thanks
Instagram reference
Date of experience: October 25, 2021
Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers.
It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Fast delivery & quality rug. Rug looked just as pictured online.
Referral from interior drsigner
Looked like what I wanted
Date of experience: December 13, 2021
Good price! Would love to have a size converter to metric.
Great selection of rugs.
Date of experience: October 26, 2021
So so happy with my rug. Delivery experience was also excellent.
I was referred by my decorator.
My decorator told me to. It was quality and gorgeous. Love it. I've never bought rugs before but now I know where to go!
Date of experience: December 15, 2021
Easy transaction and availability of products as well as quick shipping
Date of experience: June 1, 2022
Carpet arrived okay and is functional. Easy to clean and soft
Date of experience: April 18, 2022
I thought the shopping and purchase process was easy and helpful!
Variety of options, including many discounts
The design was classy and adaptable, and I found that the colors coordinated well with my home!
Date of experience: April 18, 2022
Cheap price but too flimsy for what I ordered it for
Color and style
Date of experience: March 20, 2022
Quick, easy and painless! From selecting, shipping and an outstanding product.
Was exactly what I was looking for!
Date of experience: February 11, 2022
The rug was beautiful fit great with everything in the room.
Date of experience: November 22, 2021
The rug shipped quickly, however It's not the quality I expected.
An advertisement on Instagram
I like the colors
Date of experience: August 23, 2021
Hi Nerissa,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you found the perfect rug for your space!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
The rug is nice, but it is actually darker in person.
Date of experience: May 7, 2022
Great website and easy to use. Looking forward to my rug!
Date of experience: May 7, 2022
Arrives fast, great customer service, exactly what you want. It's great.
Didn’t receive a rug from a large order and it was replaced and everyone’s happy!
Date of experience: April 11, 2022
For more than twenty years, Rugs USA has helped our customers turn their house into a home, offering a stunning array of rug styles, materials, and sizes to suit every design need and budget. Whether you’re replacing one runner or redecorating an entire house, we take pride in helping you realize your vision. With over eight million rugs sold to more than one million homes, we are experienced in making your online shopping journey seamless: from selecting a rug style and size, to ordering and delivery, to education and support for how to care for your rug. We are able to keep our prices low and quality high by maintaining close relationships with the designers, artisans, and factories who make our goods.
Our customers inspire us. By helping you find the right rug at the right price and offering outstanding customer service, we cherish making life more beautiful for yourself and your family.
Hi Royce,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are pleased you love our selection! We hope you love your new Blue Reverse Herringbone Area Rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support