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Rugs USA has a rating of 4.1 stars from 2,691 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs USA most frequently mention customer service, great quality, and fast delivery. Rugs USA ranks 9th among Home Decor sites.
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21,820 reviews
Fine it is beautiful loved how it looks in my kitchen
Date of experience: September 27, 2021
Easy to use website and good variety of rugs and sizes.
My daughter recommended the site.
Colors and design fit the redo of the living room.
Date of experience: August 27, 2021
Hi Diane,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are pleased you had an easy shopping experience & that you love our selection!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Very good photo of rug, good price free shipping, all true.
Colors of the rug were a little brighter than I wanted but it was the size I wanted
I wanted something colorful for my entry way
Date of experience: September 1, 2021
Hi Deborah,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you found the perfect rug for your entry way!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Colors of the rug and size I wanted
Date of experience: August 12, 2021
Quick, easy. Great price. Looks great under my dining room table.
Daughter has bought several & happy with her experience
Date of experience: December 23, 2021
My experience with Rugs USA was great. I received all my rugs on time, and they are great quality.
Date of experience: March 9, 2022
Loved it easy to order, looks great and a great product
Internet easy
Fit my location
Date of experience: February 27, 2022
Great experience! I will order again when I have a need.
Have used in years past
Love the pattern
Date of experience: March 7, 2022
It was easy to shop on the site, found the rug I wanted, ordered it and it came fast.
My cousin told me about it and the prices are good
The price was good and it looked like good quality
Date of experience: March 4, 2022
Looks good. I don't have anything else I want to say.
Saw it online.
Liked how it looked.
Date of experience: September 9, 2021
Hi Kathy,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you are loving your new rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
The rug arrived on time and was just like the picture.
The website is easy to use and the prices are good.
Date of experience: March 7, 2022
Just what I was looking for. Came quickly and was the perfect colors I wanted.
Ordered from them before and had a good experience.
Date of experience: November 5, 2021
Quick & simple & great service! I am confident I'll find more that I'll love!
Date of experience: September 21, 2021
Hi Ashley,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are pleased you had a quick & easy shopping experience!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
We always love the rugs we receive from Rugs USA <3. Have yet to disappoint.
Past experiences have always been good
Date of experience: March 23, 2022
The attachment that went with our rug is bigger than the actual rug and showing.
Date of experience: December 11, 2021
It was easy and the process was smooth. I got the rug in 3 days.
I don't like ordering from the computer. I always like to speak to a real person.
I looked at many sites and I found the rug on your site.
I was given a discount and it was affordable.
Date of experience: October 29, 2021
Easy to navigate and had exactly what I wanted in stock and ready to roll!
Because they actually had the rug I wanted in the correct size with thousands of reviews!
Date of experience: October 2, 2021
Hi Rebekah,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are pleased you had an easy shopping experience! We hope you love your new Salt and Pepper Solid Braided Indoor/Outdoor Area Rug! It's one of our Customer Favorites!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
I love the rugs I chose. Hard to pick online, but these rugs didn't disappoint...
Saw the site online
Loved the antiqued, slightly used, look... great for Gramma's "all white" bedroom...
Date of experience: August 21, 2021
Hi Lynn,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are pleased you love our selection & that you found the perfect rug for your Gramma's "all white" bedroom!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
The rug I ordered was even more beautiful in person and the service was exceptional.
Date of experience: May 8, 2022
Love being able to see it in the picture to and it arrived so quickly
Date of experience: October 16, 2021
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Rug was sparse and thin. Not soft at all and not satisfied with the quality.
Date of experience: September 3, 2021
Hi Karen,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Thank you for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your experience with us fell short of expectations.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Date of experience: August 14, 2021
Easy and big selection. The rug we ordered came quickly and just like the picture
Date of experience: September 6, 2021
Hi Lisa,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are pleased you love our selection!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Ordered from u before and was pleased with product and colors and speed of shipping
Nice choices of washables
Date of experience: September 13, 2021
The ordering and service were great. I ended up returning the rug because I picked the wrong one.
Date of experience: September 28, 2021
Hi Bella,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm glad we were able to meet your expectations!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
The rug smelled like it had mildew on it or had been sitting in a factory with mildew.
Great, they gave me a refund
Date of experience: November 26, 2021
Hi Kate,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are sorry to hear of these issues. This is not the experience we want for our customers. I see you contacted Customer Service on 11/23/2021 and we were able to assist with your concern.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
I have been looking for a rug for over a year now and I fell in love with my rug choice
Date of experience: October 21, 2021
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
For more than twenty years, Rugs USA has helped our customers turn their house into a home, offering a stunning array of rug styles, materials, and sizes to suit every design need and budget. Whether you’re replacing one runner or redecorating an entire house, we take pride in helping you realize your vision. With over eight million rugs sold to more than one million homes, we are experienced in making your online shopping journey seamless: from selecting a rug style and size, to ordering and delivery, to education and support for how to care for your rug. We are able to keep our prices low and quality high by maintaining close relationships with the designers, artisans, and factories who make our goods.
Our customers inspire us. By helping you find the right rug at the right price and offering outstanding customer service, we cherish making life more beautiful for yourself and your family.
Hi Mary,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you found the perfect rug for your space!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support