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Rugs USA has a rating of 4.1 stars from 2,691 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs USA most frequently mention customer service, great quality, and fast delivery. Rugs USA ranks 9th among Home Decor sites.
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21,820 reviews
Easy to find the style rug I wanted. The price was fair and the rug was good quality. Thanks!
Easy to shop and filter search
Date of experience: January 21, 2022
Rugs received in good order. One was great a d one was a bit off color.
Thought we found the right rugs. One was good and one was a bit off.
Date of experience: November 17, 2021
Love the quality of the rug, the website is easy to navigate, and shipping is quick!
Date of experience: November 18, 2021
Nice selection of rugs and variety of sizes and colors. Great customer service.
Date of experience: September 29, 2021
Hi Linda,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are pleased you love our selection!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Rugs are well represented on website, prices are fair.
Date of experience: September 29, 2022
Had to return the rug as the loom in the carpet came unraveled.
Date of experience: January 1, 2022
The rug looks exactly like the picture. It is the softest feeling rug. I am so glad I purchased it.
Seen a rug i really liked.
I needed a new rug and you had exactly what I was looking for.
Date of experience: May 19, 2022
It was awesome and I love my rug! It arrived and looked exactly like it was supposed to.
The young lady was extremely knowledgeable and helped my tremendously.
The reviews intrigued me.
They looked pretty.
Date of experience: December 2, 2021
I like the feel and weave size of the rug- soft and intricate.
Date of experience: December 4, 2021
Easy order and fast shipping. Decent price and product.
Found what I needed on the site.
It matched well with a new shade that I ordered.
Date of experience: April 22, 2022
Easy to order. Easy to pay for. Received it quickly in good condition.
Inexpensive and wide variety available.
Date of experience: November 12, 2021
I like the rugs, the delivery method was the only problem for us
Took 3 days to find out if the last product was delivered
Found on internet
Products and oroce
Date of experience: October 23, 2021
Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers.
It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
All items are shipped with their own individual tracking numbers.
We will pass your feedback onto our team.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Great pricing - great products - what more do you need?
Purchsed from you before
Date of experience: May 28, 2022
The rug is very beautiful this is the third one I have Ordered
Date of experience: July 28, 2021
Hi Sylvia,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Wow! Thank you for being a repeat customer! We're thankful for amazing customers like you!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
It arrived quickly and looked fabulous! I love it!
Good selection and prices
Date of experience: December 10, 2021
Easy ordering and delivery and I love the product!
Date of experience: May 2, 2022
The rugs were as pictured and arrived quickly. The prices were very competitive.
I didn't nee3de all of the rugs that I ordered and need the last shipment to be altered. They were able to track the last shipment and make those changes.
Awesome prices
I moved into a new house and needed some new rugs.
Date of experience: July 25, 2021
Hi Sharon,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! We are glad you found us!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Awesome prices
Date of experience: July 5, 2021
The rug looks and feels wonderful. Ordering and shipping was easy and fast.
They had a rug that went with my room.
The rug matched the theme of my nursery.
Date of experience: October 24, 2021
Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers.
It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
We are very pleased with the quality of the rug, the price was fair, and the shipping was fast
Date of experience: January 29, 2022
Carpet delivered and the design was the same as projected in the picture.
Reasonable price
Date of experience: July 28, 2021
Hi Gilbert,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you are loving your new rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Fast and easy to navigate between sizes and colors
Good prices, nise interface.
Date of experience: December 11, 2021
Overall experience was great but the pad that is matched with the runner is too big for the runner.
Matching my room
Date of experience: October 25, 2021
Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers.
It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Someone will be reaching out to you directly regarding your concern.
Best,
Rugs USA Customer Support
Easy to shop! I love all the colors…web site easy to use!
Love all the choices!
I wanted the small rug to match my round one but the colors are not the same! I love it just the same and am going to use it in our kitchen!
Date of experience: August 1, 2021
Hi Patricia,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you are loving your new rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Love all the choices!
Date of experience: July 12, 2021
For more than twenty years, Rugs USA has helped our customers turn their house into a home, offering a stunning array of rug styles, materials, and sizes to suit every design need and budget. Whether you’re replacing one runner or redecorating an entire house, we take pride in helping you realize your vision. With over eight million rugs sold to more than one million homes, we are experienced in making your online shopping journey seamless: from selecting a rug style and size, to ordering and delivery, to education and support for how to care for your rug. We are able to keep our prices low and quality high by maintaining close relationships with the designers, artisans, and factories who make our goods.
Our customers inspire us. By helping you find the right rug at the right price and offering outstanding customer service, we cherish making life more beautiful for yourself and your family.
Hi Lavon,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We're grateful for your honest feedback and will pass this along to the appropriate team!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support