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Rugs USA has a rating of 4.1 stars from 2,691 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs USA most frequently mention customer service, great quality, and fast delivery. Rugs USA ranks 9th among Home Decor sites.
This company does not typically respond to reviews
21,820 reviews
Rug arrived quickly. Beautiful wool rug and great quality.
Date of experience: December 14, 2021
Happy with the lamp I received. It was exactly what I ordered and was impressed with the quality.
Date of experience: September 22, 2021
No problems no complaints. Product was what I expected and delivery was quick.
Good selection
Liked the design.
Date of experience: November 21, 2021
Easy and fast! I love the rug and the shopping experience was user-friendly.
A friend told me.
Date of experience: August 6, 2022
Easy check out! Especially with the Amazon check out delivery option is great!
Prices are great can’t be beat
Date of experience: November 27, 2022
The rug was nothing like pictured so returned. The return policy was quick.
Quick return policy
Matched a picture
Date of experience: April 11, 2022
Great website, affordable rugs, hopefully the quality is as good as the price.
Date of experience: September 18, 2021
Hi Laura,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We can’t thank you enough for the kind words. Your review means a lot to us and lets us know we’re on the right track!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Great quality rugs. Great customer service! Love this company!
Moved into a new home, needed to fill some floor space.
Date of experience: February 26, 2022
The shopping experience and checkout was fast and easy. Delivery was as promised.
They had a nice selection of area rugs and the sale was amazing.
Date of experience: November 25, 2021
The rug is as it was pictured on the website. Love it. Came on time.
Date of experience: November 29, 2021
The rug came in quickly and the color was like the pictures.
The rug was a very good value and quality. I had bought other rugs previously.
I needed to replace a rug in the dining room.
Date of experience: April 24, 2022
We love the area rug we bought and the rug pad is amazing. We always get compliments on this rug.
You had the design I wanted
I liked the design and price
Date of experience: April 22, 2022
The rug as not like the picture! Color is faded so I'm not as happy!
Price and picture of a beautiful rug
Date of experience: December 7, 2021
Great! Awesome
Date of experience: November 17, 2021
Easy site to navigate. Shipping was fast. Price was comparable to most.
Good prices and aesthetically appealing products
Date of experience: March 27, 2022
Rug arrived on time, but rug pad arrived a few days later.
Date of experience: July 30, 2021
Hi Ashley,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you found the perfect rug for your space!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
This rug was very cute and fabric was very good. I wish the rug was bigger though.
Saw it on internet
Date of experience: August 8, 2021
Hi CHloe,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you are loving your new rug! The Green Diamond Medallion Area Rug is a great choice!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
The pictures made the rug much better looking than the real thing.
Affordable rugs
Wanted a dark and sleek rug
Date of experience: May 5, 2022
Love the quality of the merchandise and the sale prices are great!
Date of experience: August 10, 2021
Hi Cari,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm glad we were able to meet your expectations! We hope you love your new Black Macchiato Faux Cowhide Area Rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Love the quality of the merchandise and the sale prices are great!
Date of experience: July 21, 2021
Ordering was easy and delivery was quick. Best part was the price!
Availability
Date of experience: August 18, 2021
Hi Meisha,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm glad we were able to meet your expectations & that you are loving your new rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Love, love my rug and it looks great in my family room!
Just what I have been looking for!
Date of experience: September 6, 2021
Hi Jeanne,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you found the perfect rug for your space & that you are loving your new Multi Braided Area Rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
The rug arrived on time but the manufacturing is very poor. The rug is cut unevenly.
* Rugs USA attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 19, 2021
Hi Jerhica,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are sorry to hear of these issues. This is not the experience we want for our customers. Someone will be reaching out to you directly regarding your concern.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Order was so easy and shipping was fast. Was so surprised the quality. Thick and beautiful
Reviews and found one I really like
Style and color
Date of experience: April 29, 2022
Good but the rug pad is slightly larger then the rug
Recommended by YouTube Arvin Olano
Date of experience: October 7, 2021
Hi Marietta,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
This is completely normal and rug pads are meant to be trimmed to perfectly fit underneath your area rug.
We suggest taking the following steps to get the perfect trim:
1. Pick the perfect spot for your area rug!
2. Lay your rug pad down where you'd like your area rug
3. Lay your area rug on top of your rug pad
4. If possible, leave your rug pad and area rug out for about 24-48 hours to allow all of the creases to relax before trimming
5. Once the creases have relaxed, use fabric scissors to vertically or horizontally trim your rug pad
6. Vacuum the rug to remove any air-bubbles from trimming the rug pad
7. Place your furniture back in place and enjoy your new area rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
For more than twenty years, Rugs USA has helped our customers turn their house into a home, offering a stunning array of rug styles, materials, and sizes to suit every design need and budget. Whether you’re replacing one runner or redecorating an entire house, we take pride in helping you realize your vision. With over eight million rugs sold to more than one million homes, we are experienced in making your online shopping journey seamless: from selecting a rug style and size, to ordering and delivery, to education and support for how to care for your rug. We are able to keep our prices low and quality high by maintaining close relationships with the designers, artisans, and factories who make our goods.
Our customers inspire us. By helping you find the right rug at the right price and offering outstanding customer service, we cherish making life more beautiful for yourself and your family.
Hi Brooke,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you are loving your new Brass 30-inch Ombre Iron Table Lamp!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support