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Rugs USA has a rating of 4.1 stars from 2,691 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs USA most frequently mention customer service, great quality, and fast delivery. Rugs USA ranks 9th among Home Decor sites.
This company does not typically respond to reviews
21,820 reviews
Good quality rug, affordable price and good service
Price and rug choices
Good price and selection
Date of experience: December 3, 2021
Easy! Great choices. No hassles. Easy online shopping.
Price and selection
Date of experience: September 23, 2021
Hi Michele,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are pleased you had an easy shopping experience & that you love our selection!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Rugs were not nearly as thick as they were advertised online.
Have used them before.
Date of experience: October 22, 2021
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Best,
Rugs USA Customer Support
Beautiful and well. Made. Excellent quality, well priced.
Made in the USA
Date of experience: October 23, 2021
Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers.
It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Customer service was easy and accommodating and nice!
They were easy to get a hold of and nice
The prices and variety of choices
Date of experience: April 3, 2022
It'sa nice rug. It lays down in the floor nice. It's nice. We love the rug.
The internet
Date of experience: September 26, 2021
Hi Norbert,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you are loving your new Rust Dynast Area Rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Excellent product and service and relatable. Fast delivery
Rugs needed
Beauty and prices
Date of experience: July 27, 2021
Hi Sandra,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are pleased you had an easy shopping experience! You made some great choices! We hope you love them!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Easy and great choices, fast delivery. Great quality
Need a new rug for entry way
Color quality
Date of experience: July 26, 2021
Hi Deb,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We can’t thank you enough for the kind words. Your review means a lot to us and lets us know we’re on the right track!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Need a new rug for entry way
Date of experience: July 6, 2021
Great selection, great website, easy checkout
Fast shipping, great quality rug
Date of experience: November 15, 2021
Great! Thank you. The rugs looks great. Beautiful!
Date of experience: September 26, 2021
Hi Andria,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you are loving your new rugs!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Great service, great price, quality product, prompt delivery.
Have purchased rugs previously
Date of experience: June 7, 2022
The rug quality is not as expected, the thickness of rug is very thin.
Offered 15% as the rug was not as expected.
Date of experience: August 23, 2021
Hi Meera,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers.
We are sorry to hear of these issues. This is not the experience we want for our customers. Someone will be reaching out to you directly regarding your concern.
Best,
Rugs USA Customer Support
Rug was kinda frayed. Not a perfect delivery. Would have liked a perfect rug
I wanted it
* Rugs USA attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 21, 2021
Hi Jacob,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are sorry to hear of these issues. This is not the experience we want for our customers. Someone will be reaching out to you directly regarding your concern.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Very pretty and just what we were looking for. Braided rug was what we were looking for.
Rug was what we'd been looking for
Color was perfect.
Date of experience: September 3, 2021
Hi Deborah,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you are loving your new rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Rug was what we'd been looking for
Date of experience: August 14, 2021
Easy to order and easy to return the initial one due to wrong color
I needed to return the initial pouf sent to me because the wrong color was delivered. I received the correct one within 2 days.
It was affordable
I liked the style and uniqueness of it
Date of experience: September 1, 2021
Hi Pamela,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm happy we were able to help. If there's anything else we can do to help, please let us know!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Date of experience: August 12, 2021
Ordering was easy. Delivery was fast. Workmanship ok
Date of experience: September 5, 2021
Hi Frances,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are pleased you had an easy shopping experience!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Good selection, Site is easy to use, so far, so good.
Found thru browser search, good sale going on.
Date of experience: August 24, 2022
The rug was exactly as advertised! The look was perfect!
Price and reviews
Product reviews!
Date of experience: November 29, 2021
Great selection, timely delivery, great customer service
Had the rugs I liked!
Date of experience: March 21, 2022
The ordering process was quick and easy. The delivery was quick also.
Price and colors available
I liked the different colors in the rug.
Date of experience: November 29, 2021
The online ordering was so easy. The photo was precise
Date of experience: November 8, 2021
For more than twenty years, Rugs USA has helped our customers turn their house into a home, offering a stunning array of rug styles, materials, and sizes to suit every design need and budget. Whether you’re replacing one runner or redecorating an entire house, we take pride in helping you realize your vision. With over eight million rugs sold to more than one million homes, we are experienced in making your online shopping journey seamless: from selecting a rug style and size, to ordering and delivery, to education and support for how to care for your rug. We are able to keep our prices low and quality high by maintaining close relationships with the designers, artisans, and factories who make our goods.
Our customers inspire us. By helping you find the right rug at the right price and offering outstanding customer service, we cherish making life more beautiful for yourself and your family.
Hi Melanie,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We're grateful for your honest feedback and will pass this along to the appropriate team!
I'm happy we were able to help. If there's anything else we can do to help, please let us know!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support