- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Rugs USA has a rating of 4.1 stars from 2,691 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs USA most frequently mention customer service, great quality, and fast delivery. Rugs USA ranks 9th among Home Decor sites.
This company does not typically respond to reviews
21,820 reviews
Perfect! Modern grey abstract pattern. No smells like other rugs. Came perfectly new and clean.
Great and timely
Date of experience: November 30, 2021
Excellent great quality! I have several rugs and love them all
I have purchased a few others and move them
Date of experience: November 30, 2021
Very happy with purchase. Would definitely buy again from this website.
Price were very affordable.
Date of experience: May 15, 2022
It was easy, found rugs that fit decor and ordered
Price, availability
Date of experience: November 9, 2021
Great service, fast shipping very happy with our products
Date of experience: November 8, 2021
Looked exactly like the picture, great quality and delivered quickly!
Date of experience: April 19, 2022
Rug exactly as described. Excellent customer service.
Date of experience: November 7, 2021
Good price for decent rug. We would shop here again in the future.
Date of experience: October 21, 2021
Great look good size. Haven't wash yet so I hope it hold up.
Recommend by friend
Date of experience: October 9, 2021
Hi Sirima,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you are loving your new Blue Natasha Medallion Washable Area Rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
My two braided rugs each had a snag when they arrived … not worth sending back.
Fine but didn’t know where product was in shipping.
Availability of the product.
Looks like they were nice and met my need.
Date of experience: October 9, 2021
Hello Natalie,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are sorry to hear of these issues. This is not the experience we want for our customers. Someone will be reaching out to you directly regarding your concern.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Seems good. Takes a while to flatten. Love the quality.
Rug choices.
Date of experience: September 30, 2021
Hi Catherine,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are pleased you love our selection! You made some great choices! We hope you love them!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Because it's made from wool, you will see it a lot on your socks.
Date of experience: September 30, 2021
Hi Dima,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you are loving your new rug & pouf!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Easy to order... got the carpets rather quickly and everything went very smoothly..
Date of experience: March 13, 2022
Arrived quickly, as described, little packaging waste
Date of experience: September 26, 2021
Hi Brooke,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you are loving your new Beige Hazy Heraldry Washable Area Rug! This is one of our Customer Favorites!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Good customer service, timely delivery to correct order.
Date of experience: January 7, 2022
Great product. Excellent value. Exactly as expected.
Date of experience: January 9, 2022
Very nice product. Easy to find great product.The color is perfect.
Found exactly the rug we were looking to place in our knew home.
Date of experience: January 7, 2022
Great prices, selection, promo, free fast shipping
Great prices, selection, promo, free fast shipping
Date of experience: January 7, 2022
The best rug I could find, love how soft and elegant it is.
Date of experience: December 3, 2021
Ordering and delivery was excellent! Rugs were just as they appeared online.
The rugs have been an excellent addition to our new home and our puppy has already tested the easy factor of spot cleaning these rugs.
Because they are machine washable and the patterns were exactly what we needed for our home.
Date of experience: December 3, 2021
For more than twenty years, Rugs USA has helped our customers turn their house into a home, offering a stunning array of rug styles, materials, and sizes to suit every design need and budget. Whether you’re replacing one runner or redecorating an entire house, we take pride in helping you realize your vision. With over eight million rugs sold to more than one million homes, we are experienced in making your online shopping journey seamless: from selecting a rug style and size, to ordering and delivery, to education and support for how to care for your rug. We are able to keep our prices low and quality high by maintaining close relationships with the designers, artisans, and factories who make our goods.
Our customers inspire us. By helping you find the right rug at the right price and offering outstanding customer service, we cherish making life more beautiful for yourself and your family.
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support