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Rugs USA has a rating of 4.1 stars from 2,691 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs USA most frequently mention customer service, great quality, and fast delivery. Rugs USA ranks 9th among Home Decor sites.
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21,820 reviews
Great selection fast and priced just right. Love the website it's so easy to use.
Easy quick great website nice pics of rugs and easy to navigate
Date of experience: December 2, 2021
Great quality and very nice touch to my living room :)
Date of experience: May 17, 2022
The rug arrived quickly and was in great condition.
I originally did not receive the promised 10% off, it customer service contacted me and is retroactively applying the discount,
Good prices
Date of experience: December 2, 2021
I received an email that said 10% off if I ordered, but that is not autopopulating so I guess I'm not getting 10% off
Good prices
* Rugs USA attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 18, 2021
Very dependable and satisfactory products to choose from
Great selections to choose from
Variety of styles I liked
Date of experience: April 20, 2022
Shipped fast. Exactly what I expected. Fits perfectly
Date of experience: April 20, 2022
Beautiful rug with many colors. Very soft to walk on.
Date of experience: October 21, 2021
Good selection. Had a hard time deciding which I liked the best.
Date of experience: October 22, 2021
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Not the fastest shipping but certainly satisfactory.
Date of experience: October 21, 2021
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are sorry you had an issue during checkout.
Someone will be reaching out to you directly regarding this concern.
Best,
Rugs USA Customer Support
Easily found something I likes, it came quickly, quality product
I’ve purchased in the past, and i was impressed with quality
Been looking for the perfect rug for family room. I was over due to replace the last.
Date of experience: October 21, 2021
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Love our new rug! It arrived in a timely manner and is good quality. Reality meets expectation!
Date of experience: October 20, 2021
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
We love this rug! It is going to look amazing in our rental home!
I have purchased in the past from rug USA and it was a good choice then and it is a good choice now.
I Chose this rug because we have a second home and needed a rug for the master bedroom.
Date of experience: October 7, 2021
Hi Claire,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you found the perfect rug for your bedroom!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Lots of options to choose from and got my order super fast. Not very thick but soft.
Great prices!
Date of experience: October 8, 2021
Hi Carrie,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are pleased you love our selection!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Good looking rug, love it, arrived quickly. Thanks!
Needed something inexpensive and quick ship
Good looking, quick ship, in the size and look I wanted.
Date of experience: September 21, 2021
Hi Aeriel,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you are loving your new rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Good presentation and search options within your site.
I appreciate getting a discount offer. It definitely made me select your website above others available.
Date of experience: September 19, 2021
Hi Willem,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are pleased you had an easy shopping experience!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Overall a great experience, the rug came early and was as expected!
It popped up on my google search
Price and reviews
Date of experience: September 20, 2021
Hi Natalie,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are so glad you are loving your new Natural Handwoven Chaste Area Rug!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
:) beautiful rugs, so excited to get mine for my new house
Alvin from YouTube recommended
Date of experience: January 10, 2022
Contact-less delivery. Very easy to bring inside as it was rolled up and protected
Friend referral
Friend referral
Date of experience: May 21, 2022
Was able to find something I needed for a reasonable price very quickly!
Seemed like a good value for the product!
Date of experience: December 5, 2021
Great... easy ordering. Very responsive customer service. Lamp I ordered exceeded my expectations.
Quick response good customer service
Shopping online and they had large variety and fair prices
Looked nice and reasonable price
Date of experience: December 3, 2021
Great rugs; better than expected. Easy internet shopping and sale. Glad I found the site.
Random search
Design and price
Date of experience: November 10, 2021
Quick, on time, entire order was delivered.
The carpet cleaner is WORTH IT! & works amazingly.
Affordable, aesthetic look
Date of experience: April 26, 2022
We LOVE the rug and it came so fast! Would definitely order from you again.
Had a rug that I liked.
Liked the design.
Date of experience: April 4, 2022
Rug is exactly as pictured. Reasonably priced. Quickly shipped. Very pleased
Date of experience: April 3, 2022
For more than twenty years, Rugs USA has helped our customers turn their house into a home, offering a stunning array of rug styles, materials, and sizes to suit every design need and budget. Whether you’re replacing one runner or redecorating an entire house, we take pride in helping you realize your vision. With over eight million rugs sold to more than one million homes, we are experienced in making your online shopping journey seamless: from selecting a rug style and size, to ordering and delivery, to education and support for how to care for your rug. We are able to keep our prices low and quality high by maintaining close relationships with the designers, artisans, and factories who make our goods.
Our customers inspire us. By helping you find the right rug at the right price and offering outstanding customer service, we cherish making life more beautiful for yourself and your family.
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support