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Rugs USA has a rating of 4.1 stars from 2,691 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rugs USA most frequently mention customer service, great quality, and fast delivery. Rugs USA ranks 9th among Home Decor sites.
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21,820 reviews
Rugs match in color for rooms intended and quality is excellent.
Internet search
Date of experience: May 24, 2022
Good quality for the price. Nice colors and pattern.
Competitive pricing and fast shipping
Colors and pattern
Date of experience: December 9, 2021
My Persian Rug was exactly as depicted in the pictures. It is beautiful and great quality
Price and designs
Date of experience: December 8, 2021
Excellent service. Hgh quality rugs. Fast delivery.
Breadth of high quality options.
Design and size.
Date of experience: December 8, 2021
Could never remove the wrinkles. Donated it to charity
Date of experience: May 20, 2022
Delivered on time - super quality. Would recommend
Found them online
Same pattern was available in different sizes
Date of experience: December 7, 2021
The shopping was fine. Rugs don't flatten. I am super disappointed with this item.
Date of experience: April 29, 2022
Hi James,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We understand creases and bunching can be a pain when receiving a new area rug. These are normal and will flatten within 2 -3 weeks as you begin to use your new rug.
Use these tricks to help flatten your rug:
Back Rolling: Roll the carpet out, then roll it back up reversely with the backside up. Let it sit rolled up reversely for a day or 2, or until it flattens out.
Heavy Objects: Lay a piece of heavy furniture or objects on affected areas for a day or 2, or until it flattens out. If the corners are sticking up, curl them back and place heavy objects on affected areas going the opposite way.
Heat: Use this technique as a last resort only. Place the rug over a cleared concrete or area like a driveway or sidewalk setting during dry sunny conditions. Allow the rug to be positioned for optimal sunlight as long as possible to give the rug time to absorb the sun's heat for up to 2 hours, but use more time if needed.
Blow Dryer: If a large concrete patch with optimal sunlight is not accessible, flip the rug over and use a hairdryer to affected areas to heat up the creases. Always hold the hairdryer 7 to 12 inches away from the rug going side to side on a medium setting, as heat can sometimes cause the backing to melt.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Did not get 10%off! But that's ok. I'm happy with this purchase.
Date of experience: November 11, 2021
Fast, easy, and plenty of styles to choose from. Very happy!
Selection and price
Color palette
Date of experience: April 28, 2022
Fine experience overall. Quality of rugs was a hit or miss unfortunately.
Bad connection and very loud static sound on the other end of the line, could barely hear the customer representative.
Date of experience: November 10, 2021
Great! Very happy! Rug arrived well packaged and no issues!
Date of experience: October 24, 2021
Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers.
It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Easy to use website for shopping, items in stock, and pretty quick delivery time.
Family recommended
Have seen in a friends home
Date of experience: October 24, 2021
Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers.
It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Rug ripped within a week. Total junk. I am very disappointed in the product.
Date of experience: October 23, 2021
Hi Kristin,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We are sorry to hear of these issues. This is not the experience we want for our customers. Someone will be reaching out to you directly regarding your concern.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Great experience overall. Perfect size for my finished basement.
Date of experience: April 1, 2022
Odd feeling of the rug. Maybe that's how it is because it's washable?
Date of experience: October 24, 2021
Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers.
It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Yes, our washable rugs have a slightly different feel than our non-washable rugs.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
It isn't a designer rug, but keeps the footprints off of my dark wood floors.
Date of experience: October 23, 2021
Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers.
It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
Quick delivery and rug looked exactly like the photo!
Affordable rugs, I’ve bought from Rugs USA before.
Colors & reviewer photos.
Date of experience: October 23, 2021
Hi there,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our Customers.
It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
High quality, beautiful rug. Shipping was very fast. Would order again without hesitation.
Date of experience: September 20, 2021
Hi Lisa,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
I'm glad we were able to meet your expectations!
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support
I absolutely love your rugs! They are so gorgeous!
Shipping is quick and reliable. The rugs are beautiful!
Date of experience: January 23, 2022
Very easy. My daughter Kodi Adams recommend your sight.
This is for my classroom.
Date of experience: July 15, 2022
Easy to navigate the website. Rug I order received great reviews. Very excited
Date of experience: January 21, 2022
Easy. Do wish you had more sale promotions. Love quality and service provided.
Selection and size variety.
Found what I wanted
Date of experience: December 20, 2022
Easy. Do wish you had more sale promotions.
Selection and size variety.
Date of experience: October 31, 2022
For more than twenty years, Rugs USA has helped our customers turn their house into a home, offering a stunning array of rug styles, materials, and sizes to suit every design need and budget. Whether you’re replacing one runner or redecorating an entire house, we take pride in helping you realize your vision. With over eight million rugs sold to more than one million homes, we are experienced in making your online shopping journey seamless: from selecting a rug style and size, to ordering and delivery, to education and support for how to care for your rug. We are able to keep our prices low and quality high by maintaining close relationships with the designers, artisans, and factories who make our goods.
Our customers inspire us. By helping you find the right rug at the right price and offering outstanding customer service, we cherish making life more beautiful for yourself and your family.
Hi Daniel,
Thank you for shopping with Rugs USA to create your dream space! We truly appreciate your feedback and always love hearing from our customers. It is our mission to provide top-tier customer support and make decorating easy and affordable by providing high-quality products to suit every design need and budget.
We're grateful for your honest feedback and will pass this along to the appropriate team!
We understand creases and bunching can be a pain when receiving a new area rug. These are normal and will flatten within 2 -3 weeks as you begin to use your new rug.
Use these tricks to help flatten your rug:
Back Rolling: Roll the carpet out, then roll it back up reversely with the backside up. Let it sit rolled up reversely for a day or 2, or until it flattens out.
Heavy Objects: Lay a piece of heavy furniture or objects on affected areas for a day or 2, or until it flattens out. If the corners are sticking up, curl them back and place heavy objects on affected areas going the opposite way.
Heat: Use this technique as a last resort only. Place the rug over a cleared concrete or area like a driveway or sidewalk setting during dry sunny conditions. Allow the rug to be positioned for optimal sunlight as long as possible to give the rug time to absorb the sun's heat for up to 2 hours, but use more time if needed.
Blow Dryer: If a large concrete patch with optimal sunlight is not accessible, flip the rug over and use a hair dryer to affected areas to heat up the creases. Always hold the hair dryer 7 to 12 inches away from the rug going side to side on a medium setting, as heat can sometimes cause backing to melt.
Thank you again for your feedback and we look forward to catering to more of your home design needs in the future!
Best,
Rugs USA Customer Support